9 Ticket Management Jobs in London

and requests related to data systems, serving as the initial point of contact for internal users. Responsibilities include: Receiving and logging tickets via a ticket management system Sorting and classifying tickets based on urgency, type (data requests, bugs, new features), and complexity Redirecting tickets to appropriate specialised teams … for resolution Providing initial responses and basic troubleshooting solutions according to established procedures Monitoring ticket progress and ensuring timely resolution to maintain user satisfaction Participating in updating internal knowledge bases and documentation Gradually increasing technical and operational knowledge for more independent issue management Collaborating with research and trading … and technical challenges Qualifications: Rigorous and organised work approach Excellent written and oral communication skills Prior experience in technical support preferred Basic knowledge of ticket management systems Jira Ability to work effectively within a multidisciplinary team Interest in the financial sector and willingness to learn industry-specific technical more »

controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting Mac and … of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, commonsense and initiative. What we need from our 1 st more »

present technical reports. Good to have: working in a commercial IT Support environment - preferably within a Managed Service Provider. Remote and onsite support experience, ticket management, experience working in an ITIL environment. Office 365 services – experience in all aspects of Microsoft 365 migration and implementation. Intune– including Device … Management, Conditional Access Policies and Autopilot. SharePoint Online and Microsoft Azure administration. OS DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security – server and workstation). and ambitious attitude towards work. someone who enjoys working with a variety of different technologies. more »

issues (Standard and Non-Standard) familiarity with Dell and Microsoft products with experience in component replacement Excellent communication skills (verbal and written) Excellent Time management and Organisational skills. A good theoretical and practical approach to diagnosing problems. Ability to work independently and in a small team on a wide … range of products. Experience with ticket management such as Service Now Must have experience in VIP Support Must be able to demonstrate a logical approach to fault finding Good all-round understanding of hardware maintenance/break-fix This contract has been deemed an inside IR35 role, therefore more »

Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide: o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management … end to end business flow synthetic monitoring/automated regression tests to allow early visibility of production problems. o Working with Atlassian Jira Service Management/Opsgenie/StatusPage to enhance and improve ticket handling, alerting automation and dashboards to provide MI. more »

advice to senior leaders by communicating recommendations to improve processes and working practices What We Want From You: experience in customer/Client relationship management Confident multi-tasking and handling varied duties A natural problem-solving mentality Takes responsibility and initiative for actions with the ability to work independently … guidance Highly self-disciplined Solid understanding of how IT systems work and being quick to operate them Familiar with the digital workflow and technical ticket management system (i.e ServiceNow) Making recommendations to improve processes and working practices Ability to clearly converse through written, verbal, and visual communication Fluency … in Spanish is a plus Undergraduate degree Knowledge in network management and entry level CISCO CCNA certificate is a plus Please Note: The ideal candidate will work 5 days a week, including 4 weekdays and 1 weekend day. Working hours: Weekends: 1 Day - business hours; Weekdays: 1 Day - business more »

data to drive innovation in investment strategies. They prioritize collaboration and innovation to achieve exceptional results for our stakeholders. The designated team oversees the management of data crucial for research and trading purposes. As a Level 1 Technical Support member, you'll play a pivotal role as the initial … workflow Directing tickets to Level 2 or Level 3 teams for specialized attention Providing initial responses and basic troubleshooting solutions following established protocols Monitoring ticket progress and ensuring user satisfaction by ensuring timely query resolution Contributing to the enhancement of internal knowledge bases and documentation Incrementally expanding technical and … hurdles Requirements: Methodical and well-organized approach Exceptional written and verbal communication skills in English Previous experience in technical support is advantageous Familiarity with ticket management systems such as JIRA Team-oriented mindset with the ability to thrive in a diverse team environment Interest in the financial sector more »

support with local companies Extract user request data using SQL Review and improve existing system and processes. Allocate tickets effectively among the IT PIC (Ticket Management System) Implement and disseminate the HQ policies Training the End-User on the System Manage Local User Accounts Line management of more »