1 of 1 Ticket Management Jobs in Wiltshire

Consultant, you will support, maintain and ensure a successful user experience for production D365 business services. What you'll do In this exciting role, you will: ensure best practice ticket management in accordance with internal service management KPI's, ITIL and ISO27001 accreditation ensure we are proactive in our support and maintenance, working with system logs help … to ensure contractual obligations and support KPIs are achieved. What you'll need In this role, you'll need: experience of IT software, platforms and application interfaces IT processes, ticket management and ITIL principles business process knowledge contextual knowledge of how the D365 benefits our businesses good technical knowledge and understanding of database and automation technology (for example … MS SQL, PowerShell) knowledge of Software As A Service (SaaS) services IT competency, e.g. cloud infrastructure, integration methods, reporting and analytics, active directory, ITIL, customer support and change management D365 product knowledge, e.g. modules, services, developer tool suites, use cases, case studies Microsoft Power Platform knowledge, including business benefit prior experience in a relevant role (e.g. Support Consultant, Service More ❯