that all customer warranty returns are analysed/tested in detail to confirm the faults. Identify liability and determine acceptance tolerances Collect root cause analysis and provide corrective feedback to resolve the issues . Provide sufficient detailed analysis and escalate to a higher level to enable issue and … trendanalysis to provide information for warranty cost reduction activities. Job Duties: Carry out hands-on inspection and diagnostics of units and review against OEM specification to understand issues. Ensure that analysis data is reported to Head of Engineering within agreed time scales in customer specific format … as required. Conduct detailed analysis of warranty returns, claims and costs to determine corrective and preventative actions to support both the Customer, Production and Supplier. Provide technical support to all internal departments to maintain and improve product quality Communicate fault and liability information to the relevant internal management in more »
related problems and escalations Taking ownership of escalated customer issues, troubleshooting with our engineers to find resolution. Regular and agreed communication with the customer. Trendanalysis within your account and also from within Problem Management ownership Reporting against contractually agreed SLAs and guidelines Proactively working with customers to more »
customer needs. Ensure stock accuracy and minimise losses through error investigation and resolution. Assist onsite Management in customer reviews and provide inventory reports. Use trendanalysis to identify and address potential loss areas. Encourage staff involvement in process improvement and teamwork. Build relationships with customers to understand business more »
to maximize availability at optimal cost. Provide feedback on issues/root causes to the Maintenance planning function. Maintain clear and concise records for trendanalysis and corrective action identification. Manage engineering spares and inventory within budget constraints to minimize equipment downtime. Flexibly undertake maintenance tasks at short more »
to maximise availability at optimal cost. Provide feedback on issues/root causes to the Maintenance planning function. Maintain clear and concise records for trendanalysis and corrective action identification. Manage engineering spares and inventory within budget constraints to minimise equipment downtime. Flexibly undertake maintenance tasks at short more »