5 of 5 User-Centered Design (UCD) Jobs in Gloucestershire

yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy … and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for … Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The More ❯

following key agile frameworks including user story mapping, epic & feature hierarchies, feature injection user story writing, pivoting and prototyping. Champion user-centric design principles, working closely with UX/UI designers to ensure exceptional user experiences. Define the acceptable levels of quality for product development (avoiding gold-plating where possible More ❯

designing, prototyping, and implementing front-end solutions that balance usability, accessibility, security, and performance constraints. You'll be involved across the full lifecycle - from early discovery and iterative design through to engineering, testing, and optimisation within secure cloud and on-premise environments. What You'll Do Plan and conduct user-centred design activities including … wireframes, prototypes, journey mapping, and feedback loops. Translate research findings into clean, intuitive UI designs aligned to government or project-specific UX guidelines. Create and maintain component libraries, design systems, and reusable front-end patterns. Build high-quality front-end applications using modern frameworks (React/Angular/Vue) with TypeScript or JavaScript. Implement responsive, accessible (WCAG 2.1 … applications using React, Angular, or Vue. Strong capability with HTML5, CSS/SASS, JavaScript, TypeScript, and responsive design. Demonstrable UX experience: wireframing, prototyping, user flows, interaction design, and usability. Confident applying accessibility and inclusive design standards (e.g., WCAG 2.1 AA). Experience integrating with RESTful APIs and handling JSON-based data exchanges. Familiarity with More ❯

customers. What you'll do: Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs. Champion the customer voice , ensuring content design reflects real needs and drives prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices … compliance, delivering measurable improvements to customer experience. What you'll bring: Experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives Expertise in UX writing, plain language, inclusive content, and editorial standards. Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components. Experience using … Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The More ❯

journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and … including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools , analytics integration, and data-driven processes to … Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The More ❯