2nd Line Support Analyst
South East London, England, United Kingdom
Intec Select
Taking ownership and managing tickets through resolution or escalationProvide technical support to end users.Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA … professional demeanour. Skills & Experience Required:Microsoft ExchangeActive DirectoryCloud (Azure, AWS or Google cloud)SCCMOffice 365Mobile Device ManagementIntuneWindows Servers (full range)Server Virtualisation (HyperV/VMWare)Local Area NetworkingSymantec ProductsCisco LAN/WAN (routers, switches, ASAs)Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers more »
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