L2/L3 Support Engineer| Document Publishing| Stevenage, UK
- Location
- Stevenage, England, United Kingdom
party suppliers, Service Desk, infrastructure, security and business teams to manage dependencies and restoration paths. Support monitoring, health checks, certificate/service account tracking, vulnerability remediation, patching coordination and license/renewal reporting where applicable. Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse … operational governance. Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors. Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance. Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers ...