1 to 1 of 1 WFM Jobs in Lanarkshire

growth and expansion, our client is looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool). This role will also ensure that schedules align with forecasts and … Real Time operational needs. You'll be: Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint … work in progress Are competent in Scheduling management - end-to-end life cycle expertise Are an expert in Cisco | Verint | Nice | Genesys or similar workforce management Can show excellent analytical and statistical skills and experience The Perks 25 days holidays + 8 bank holidays Discretionary annual bonus Company pension scheme more »