creation of long and short term forecasts for over 20 languages, across 60 departments, spanning web chat, email, voice and back office workloads. Our workforcemanagement area is expanding and we are looking for a highly motivated individual with a proven track record in forecasting who will bring a wealth more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom Hybrid / WFH Options
BET365
analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforcemanagement (WFM). You will have the opportunity to analyse and evaluate detailed operational data sets, then transform them into informative overviews for the end user. The … day of employment. Preferred Skills, Qualifications and Experience: Proven experience in data analysis, preferably in a customer service or contact centre environment. Knowledge in WFM and Customer Relationship Management (CRM). Advanced competence in using Microsoft Office applications including Excel, Word and PowerPoint. Self-motivation and ability to use your more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
BET365
creation of long and short term forecasts for over 20 languages, across 60 departments, spanning web chat, email, voice and back office workloads. Our workforcemanagement area is expanding and we are looking for a highly motivated individual with a proven track record in forecasting who will bring a wealth … in data and take pride in preserving its integrity and accuracy to keep planning teams well informed. You will be able to use a WFM System to create and navigate forecasting models to ensure the correct ones are in place to support the needs of the business. The role will … planning or forecasting role (with 3+years experience). Strong capabilities in creating and maintaining detailed forecasts, both short and long term. Experience of using WFM tools and systems, Nice IEX is preferred. Experience of scheduling and forecasting for back office workload. Understanding of budgeting process and planning cycles. Skilled in more »