L2 Desktop Support Engineer - Birmingham, UK (Adhoc/ On Demand Support)
Birmingham, England, United Kingdom
Allied Worldwide
Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10 Excellent support experience with mobile devices e.g. tablets … smartphones running iOS and Android OS Working knowledge of current and legacy hardware platforms Strong background in supporting latest Microsoft Office suite on Windows and Mac platforms with recent support. Good Knowledge of TCP/IP and Network configuration at a Desktop OS level Enterprise level support of … service environment working to defined scope and with strict SLAs Exposure to Infrastructure technologies – Server, Networks etc Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications. Basic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers and more »
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