manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff … Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem … and change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of More ❯
properly set up with necessary software, drivers, and security settings. Technical Support : Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365. Troubleshooting & Issue Resolution : Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware. Documentation & Reporting : Maintain documentation of troubleshooting steps, technical More ❯
Bromley, Greater London, Bromley Town, United Kingdom
Devonshire Hayes Recruitment Specialists Ltd
properly set up with necessary software, drivers, and security settings. Technical Support : Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365. Troubleshooting & Issue Resolution : Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware. Documentation & Reporting : Maintain documentation of troubleshooting steps, technical More ❯
Bromley, Kent, England, United Kingdom Hybrid/Remote Options
Michael Page Technology
knowledge of networking protocols (TCP/IP), subnetting, VLANs, VPNs, and load balancing. Experience with FortiNet firewalls and Cisco switches (including CLI configuration and firmware updates). Proficiency in Windows operating systems and active directory. Demonstrated ability to design/troubleshoot complex network. Experience working with hybrid infrastructure and virtual networks. Ability to work collaboratively across infrastructure and security More ❯
TCP/IP, subnetting, VLANs, VPNs, load balancing). Strong troubleshooting and analytical skills. Experience with FortiNet firewalls and Cisco switches (including CLI configuration). Proficiency in Linux and Windows operating systems and Aws & Azure. Experience with backup and disaster recovery solutions. Familiarity with implementing Cisco security and firmware updates. Ability to work cross-functionally and communicate technical concepts More ❯
part of small multi-disciplined team you will be jointly responsible for the following (but not limited to) technologies Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services (Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and … part of small multi-disciplined team you will be jointly responsible for the following (but not limited to) technologies Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services (Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and … of the ICT out of hours emergency Support rota. Key Responsibilities: Provide Senior Technical Services lead for Identity Services, Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and More ❯