manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff … Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem … and change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of More ❯
properly set up with necessary software, drivers, and security settings. Technical Support : Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365. Troubleshooting & Issue Resolution : Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware. Documentation & Reporting : Maintain documentation of troubleshooting steps, technical More ❯
Bromley, Greater London, Bromley Town, United Kingdom
Devonshire Hayes Recruitment Specialists Ltd
properly set up with necessary software, drivers, and security settings. Technical Support : Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365. Troubleshooting & Issue Resolution : Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware. Documentation & Reporting : Maintain documentation of troubleshooting steps, technical More ❯
TCP/IP, subnetting, VLANs, VPNs, load balancing). Strong troubleshooting and analytical skills. Experience with FortiNet firewalls and Cisco switches (including CLI configuration). Proficiency in Linux and Windows operating systems and Aws & Azure. Experience with backup and disaster recovery solutions. Familiarity with implementing Cisco security and firmware updates. Ability to work cross-functionally and communicate technical concepts More ❯
Bromley, Kent, England, United Kingdom Hybrid/Remote Options
Excelcare Holdings
While prior support experience and exposure to the IT office environment are beneficial, we welcome recent school leavers with a strong interest in IT. A basic understanding of MicrosoftWindows OS, Microsoft Office, related applications, and computer hardware is desirable. Excellent communication skills are essential. Possess strong customer-facing abilities and an approachable personality to connect with our user More ❯