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if required escalating with MPLS provider in the event of a major outage. Requesting mobile PDQ if store outage is longer than 24hrs. Unlocking windows accounts and reset passwords. Meraki switch/AP support via Meraki portal. VoIP phone support, including logging a support ticket with phone provider. Store … Support Office (SSO) Support Allocate tickets via CE to the relevant SSO department. Unlocking windows accounts and reset passwords. Estate Management Store opening – Build new systems and create store information in CE & F&O. Arranging phone line and MPLS provision including required hardware with partner. Store closing – Arrange with … and field. About Your Experience: have previous experience working in a front-line IT support environment. experience would be an advantage. OS knowledge, including Windows 10. goes without saying, you’ll have excellent customer service skills and telephone manner with Active Directory (AD) is also required qualifications an advantage more »