1 to 8 of 8 Customer Journey Map Jobs with Hybrid or WFH Options

Customer Journey Manager Salary up to £46,000 depending on experience Hybrid Working – 2 days in office, Leeds. Contract - Permanent position Working Hours – Monday – Thursday 8.30am-5pm Friday 8.30am-4.30pm. Purpose of the job: Define and shape the customer journey strategy across … all touch points, platforms and systems Create a seamless and consistent customer journey at every stage and touchpoint of the customer lifecycle. Own, monitor and measure the end-to-end customer proposition, experience and performance of our customer journey Understand the customer's needs, preferences, and behaviours, and using this information, improve the customer experience and drive customer loyalty and satisfaction. Main Responsibilities: Develop comprehensive customer journey maps to understand and document the end-to-end customer more »

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience across all touchpoints. You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey more »

website/myncs/partner platforms/crm newsletters) for young people and key stakeholders engaging with NCS. Skills in user experience design, customer journey mapping and content strategy (not just for marketing content). Key Activities Introduce an agile, user-centered development model across all … online touchpoints are accessible and introduce a usability testing approach Support the creation of a holistic data approach across the end to end journey Oversee the creation of holistic crm journeys and effective email marketing strategies working with the brand and content team Support NCS’s wider digital … experience developing content through co-creation, ideally with young people Delivering business change through digital Influencing stakeholders at all levels, including board level Customer journey mapping and creating effective journeys by representing and advocating from the perspective of an end user managing multiple external agencies supplying more »

Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role … alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Define … existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs . Contributes to defining the Minimum more »

global corporations. Role Title : Vice President, Digital Transformation (AI) Employment Type : Permanent Role Summary: Key Responsibilities: Collaborate with clients to shape AI and customer experience (CX) opportunities, driving AI and data-driven transformation in CX and digital transformation efforts. Develop and execute digital CX and AI strategies for … specific industry segments. Lead the identification, progression, and closure of opportunities for comprehensive customer value chain transformations. Design CX solutions and roadmaps, implementing them across key CX capabilities, including customer experience design, journey mapping, and integrating conversational AI into workflows. Supervise solution architecture, emphasising … in leading CX transformation and driving P&L of digital teams. Significant industry/domain experience in Financial Services, and Insurance. Expertise in customer experience design and customer journey mapping. Experience in conversational AI implementation. Proficiency in solution architecture (features, functionalities, impact on CX more »

robust, user-centric solutions, fostering effective communication and cooperation Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from customer journey maps, product roadmaps to digital products that meet client objectives Build strong, lasting relationships with your clients and identify and act more »

AND EXPERIENCE Experienced user of tools such as Figma User experience expert with a history of driving business improvement across multichannel client journeys Customer journey mapping experience User research and usability testing experience BENEFITS Up to £65,000 Flexible hybrid working pattern Opportunity to grow and more »

are rated the highest in this sector. Required skills: Cross-platform designing Researching future trends Evaluating user interfaces Axure XD UX - Empathy and customer journey mapping UI patterns In return, you will be getting the benefits of: 27 days holiday per year (2 to be used more »