Root Cause Analysis Jobs with Work from Home (WFH) Options

1 to 25 of 136 Root Cause Analysis Jobs with Hybrid or WFH Options

Crisis Manager

London, England, United Kingdom
Hybrid / WFH Options
Sportradar
cross-functional teams, including technical experts, support functions, and business units, to investigate, diagnose, resolve major incidents efficiently, and ensure regulatory requirements are considered. Root Cause Analysis: Facilitate post-incident reviews and root cause analysis (RCA) sessions to identify the underlying causes of crises … post-incident review reports. Documentation and reporting: Maintain accurate records of crises and major incidents, including incident details, actions taken, resolutions, and post-incident analysis findings, adhering to regulatory and compliance requirements. Monitor key performance indicators (KPIs) and metrics related to incident management, identifying trends and areas for improvement … of crisis management experience Major Incident Management tool experience, preferably with ServiceNow, a plus Familiarity with incident management metrics such as MTTR/MTTD, root cause analysis, and severity levels preferred. Professional experience with ITSM/ITIL best practices, certification is a plus. Experience working effectively in more »
Posted:

Business Analyst

Reading, South East
Hybrid / WFH Options
AWE
and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change. They select, adopt and adapt appropriate business analysis methods, tools and techniques; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. The BA collaborates with stakeholders at all … Governance Board (FEGB), Delivery Governance Board (DGB)). Provide scoping services to help clarify business problems, objectives and potential solutions by using appropriate business analysis techniques including: Data Analysis, Process Analysis, Business Case Assessments and Root Cause Analysis. Elicit and validate requirements through the effective … line with business needs. Essential skills: Experience delivering BA artefacts at pace to concurrent projects or programmes: Work Package and Problem Statement definition Impact Analysis, Gap analysis, Root cause Analysis Definition of Scope and Objectives, Stakeholder mapping RAID development Requirements Management: elicitation, documentation, validation, prioritisation more »
Employment Type: Permanent
Salary: £35,840 - £60,000
Posted:

Customer Resolutions Advocate

PE3, Longthorpe, Peterborough, Cambridgeshire, United Kingdom
Hybrid / WFH Options
Zellis
can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our … Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. Driving customer experience benefits and improvement through focused, proactive root cause analysis and insights. Supporting on the production, completion and delivery of accurate and timely insights, MI and KPI packs, as well … as complaints/escalations root cause information as required. Skills & experience A strong communicator at all levels of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results more »
Employment Type: Permanent
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IT Project Coordinator

Borehamwood, Hertfordshire
Hybrid / WFH Options
Rise Technical Recruitment Ltd
accumulated career expertise. As an IT Project Coordinator, your responsibilities will encompass effective communication with stakeholders to ensure project goals are achieved, conducting thorough root cause analyses to pinpoint and resolve project challenges and risks, delivering project updates, and implementing project management methodologies such as waterfall or Agile. … a comparable role or as a project manager. Proficiency in project management methodologies such as Waterfall and Agile is required, along with familiarity in root cause analysis and strong time management abilities. This is an outstanding opportunity to work with the latest IT technologies, collaborate with an … from initiation to closure. Develop and maintain project plans, including scope, schedule, budget, and resources. Use project management software, such as Zoho Projects Conduct root cause analysis to identify and address project issues and risks. Implement project management methodologies, such as Waterfall or Agile, as appropriate. Reference more »
Employment Type: Permanent
Posted:

Information Technology Project Coordinator

Borehamwood, England, United Kingdom
Hybrid / WFH Options
Rise Technical
accumulated career expertise. As an IT Project Coordinator, your responsibilities will encompass effective communication with stakeholders to ensure project goals are achieved, conducting thorough root cause analyses to pinpoint and resolve project challenges and risks, delivering project updates, and implementing project management methodologies such as waterfall or Agile. … a comparable role or as a project manager. Proficiency in project management methodologies such as Waterfall and Agile is required, along with familiarity in root cause analysis and strong time management abilities. This is an outstanding opportunity to work with the latest IT technologies, collaborate with an … from initiation to closure. Develop and maintain project plans, including scope, schedule, budget, and resources. Use project management software, such as Zoho Projects Conduct root cause analysis to identify and address project issues and risks. Implement project management methodologies, such as Waterfall or Agile, as appropriate. Reference more »
Posted:

Cyber Security Analyst

United Kingdom
Hybrid / WFH Options
Burman Recruitment
investigating and mitigating a recent security breach within our university network. You will work closely with our internal cyber security team to identify the root cause of the breach, contain its impact, and implement measures to prevent similar incidents in the future. This is an exciting opportunity to … information assets. Key Responsibilities: Incident Triage: Quickly assess the severity and scope of the security breach, prioritise response efforts, and mobilise resources accordingly. Forensic Analysis: Conduct thorough forensic analysis of affected systems, logs, and network traffic to determine the nature and extent of the breach. Containment and Eradication … Develop and implement strategies to contain the breach, remove malicious presence from our systems, and restore affected services. Root Cause Analysis: Identify the root cause of the security incident and recommend remediation actions to address underlying vulnerabilities and security gaps. Communication and Coordination: Collaborate with more »
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Customer Attributes Engineer

Warwick, England, United Kingdom
Hybrid / WFH Options
CONTECHS
or equivalent automotive experience preferred Ability to Plan work/Events and organise detailed activity to deliver the outcomes Demonstrable problem solving experience e.g. Root Cause Analysis, 8 Disciplines of problem solving Experience Required: Automotive/Engineering degree or equivalent automotive experience preferred Demonstrate potential to strategize … large project/resolve complex issues through leading cross functional teams Demonstrate ability to work independently with minimum supervision Demonstrable problem solving experience e.g. Root Cause Analysis, 8 Disciplines of problem solving Good experience of quality tools (8D, Fish bone, FTA, PDCA, 5Y etc) Ability to analyse more »
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Quality & Technical Manager

Brentwood, Essex, South East, United Kingdom
Hybrid / WFH Options
SC4 Recruitment Limited
and operational procedures meet these standards. You will be responsible for identifying areas of improvement within the organisation and developing strategies to improve them. Root cause analysis of non-conformancesis used to detect trends, ensuresuccessful preventative actions, andsetobjectives for further quality improvements. Work alongside the Production team … data is maintained and accurate in the systems utilised by the company. Assess performance by constantly identifying and sharing success factors, identifying bottlenecks, executing root cause analysis, propose improvements. Lead and develop a small team. Skills/Experience Needed Digital Print background is ESSENTIAL! Strong communication IT more »
Employment Type: Permanent, Work From Home
Salary: £45,000
Posted:

Customer Operations Analyst Placement

Milton Keynes, Buckinghamshire, South East, United Kingdom
Hybrid / WFH Options
Volkswagen Financial Services (UK) LTD
experience? Working as part of our Customer Operations team, you'll join a team of enthusiastic specialists that support the delivery of management information, root cause analysis and trend analysis across the business. This is a key area for us as the work the team does … and develop the delivery of good customer outcomes. We'll support you to get fully involved and you'll learn to provide reporting and analysis that is reliable, easy to interpret and articulates a clear story. If you are studying a Business or Numerate related degree, enjoying reporting and … and analyse relevant data (don't worry, we'll give you training on these systems when you join) You will be involved with continuous root cause and trend analysis based on customer outcomes, providing the insight into any risks identified as well as any areas of improvement more »
Employment Type: Permanent, Work From Home
Salary: £22,000
Posted:

Digital Systems Analyst

Guildford, Surrey, South East, United Kingdom
Hybrid / WFH Options
Allianz Insurance Plc
outages, major incidents and technical queries Responsible for identifying and solving complex problems across a wide-scale business landscape, including stakeholder management and relevant analysis/investigation into root cause and solutions Subject matter expert in digital trading and digital platforms Working alongside software houses & suppliers such … as Acturis, Polaris etc. Co-ordinating business incidents where appropriate and conducting relevant root cause analysis/investigation and solutions/fixes post incident About You Skills & Experience Commercial insurance experience ideal Acturis Platform knowledge preferred but not essential Good problem solver Positive outlook with focus on more »
Employment Type: Permanent, Work From Home
Posted:

Senior Business Advisor (Complaints Management)

Phoenix, Arizona, United States
Hybrid / WFH Options
USAA
growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects … related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact. May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues Monitors, develop and communicate audit testing, control testing and … senior leadership, broad groups and team staff Consistent track record to craft, implement, and sustain oversight processes Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US more »
Employment Type: Permanent
Salary: USD Annual
Posted:

Lead Business Advisor (Complaints Management)

Phoenix, Arizona, United States
Hybrid / WFH Options
USAA
ll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity. Leverages best practices gained … advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners. May lead efforts to conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues. Monitors, develops and communicates audit testing, control testing and … groups and team staff Consistent track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US more »
Employment Type: Permanent
Salary: USD Annual
Posted:

Customer Experience (CX) Manager

Greater Manchester, North West, United Kingdom
Hybrid / WFH Options
Forward Role
and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising data-driven insights. Customer Feedback Management - Implement effective … timely solutions. Customer Research & Persona Development - Conduct thorough customer research to inform the development of customer personas and tailor experiences to diverse client needs. Root Cause Analysis - Utilise analytical skills to conduct root cause analyses of customer issues, implementing preventive measures to enhance overall customer more »
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

Supplier Quality Engineer

Edinburgh, Midlothian, Scotland, United Kingdom
Hybrid / WFH Options
Microtech Global Ltd
improvement initiatives with suppliers to enhance manufacturing processes, reduce defects, and improve overall product quality. Problem Resolution: Investigate and resolve quality issues promptly, utilizing root cause analysis and corrective action processes. Work closely with suppliers to implement corrective and preventive actions. Risk Management: Identify and manage risks … to tight and dynamic time scales. Can plan and manage own workload and assign tasks to others. Excellent analytical skills and ability to perform root cause analysis. Attention to detail and a commitment to ensuring product quality and customer satisfaction. Please get in touch with Christina to hear more »
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

Client Operations Associate - Graduate

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid / WFH Options
GSC Direct Sourcing
initiatives, and team testing while ensuring that all procedures are accurate, relevant, and strictly adhered to. Your proactive contribution towards improving process efficiency through root cause analysis will be highly valued. Manage daily operations and client relationships for Global Clients. Provide first-class service and break resolution … as trade amendments, client queries & reporting within specified timescales. Ensure procedures are accurate, relevant and adhered to. Contribute proactively towards improving process efficiency through root cause analysis. Identify risk items timely and escalate them to management. What you bring: The ideal candidate for this Operations Associate role will more »
Employment Type: Graduate, Work From Home
Salary: £12.35 - £14.36 per hour + NA
Posted:

Sourcing Analyst

West London, London, United Kingdom
Hybrid / WFH Options
Samworth Brothers Limited
analyse sources which provide commercial insights and contribute to data led sourcing decisions Conduct sourcing opportunity assessments, supplier/industry benchmarking, cost modelling and root cause analysis to develop sourcing recommendations Creating and maintaining purchase agreements Setting up new suppliers in Starbucks systems Collaborating effectively with suppliers … knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities Aptitude for analytical skills Working knowledge of market analysis, spend analysis, sourcing category strategy, supplier relationship management should-cost models, and negotiations; Systems: Knowledge of Excel, Oracle, BI Apps, PowerPoint, and others. more »
Employment Type: Permanent, Work From Home
Posted:

Senior Data Centre Testing Engineer

Reading, England, United Kingdom
Hybrid / WFH Options
Bp Energy
assets, research and compliance. Providing technical advice and guidance as required. Develop and share expertise to facilitate continuous improvement within the team. Acquisition and analysis of data plus development and maintenance of data management system Report writing and presentation of results. Essential Education: Degree in engineering/science or … installation, networking and hardware. Development and operation of experimental physical tests. Experience of server commsioning and operating benchmark tests. Experience of data acquisition and analysis of data. Experience of writing technical reports Desirable criteria Experiance of working on IT and network systems and data storage and handling Advanced knowledge … relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Agility tools, Business Requirements Analysis, Collaboration, Continuous improvement, Creativity and Innovation, Data Analysis, Experimental Design, Formulation Deployment, Group Problem Solving, Intellectual Asset Management, OMS and bp requirements, Personal more »
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Data and Automation Engineer

South East London, England, United Kingdom
Hybrid / WFH Options
NatPower Marine
management of the Database Automation pipeline while working closely with various stakeholders. You as a middleware developer will work at the intersection of data analysis, data automation, middleware, and UX flow. The primary duties will include requirement gathering and analysis, and stakeholder engagement for the data automation of … oriented/object function scripting languages: Python, Java, C++, Scala, etc.· Experience using tools like Docker, Jenkins, and Kubernetes to deploy software.· Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.Desirables:· Experience in a … structures, metadata, dependency, and workload management.Understanding of AI/ML/Data Structure and knowledge of graph theory an advantage.Experience in GIS and spatial analysis is highly desirable.· Strong SQL skills for spatial data management and PostGIS extension. · Exposure to some geospatial tools/systems either commercial or open more »
Posted:

Junior Test Analyst

Bristol, United Kingdom
Hybrid / WFH Options
Sopra Banking Software
meets the acceptance criteria Participating in decision-making regarding the integration of software packages and processes to support testing. Involvement in defect management, change, root cause analysis and issue tracking using JIRA Training to work as in embedded tester and Involved in the full test life cycle … requirements analysis, definition of test cases, test tools/documentation, test execution, defect capture and analysis and reporting throughout Liaising with business teams to maximize understanding of business and test requirements Excellent written communication/documentation skills Strong technical awareness, e.g. configuration/setup, file processing etc. Qualifications more »
Employment Type: Permanent
Posted:

Service Delivery Analyst

Peterborough, Cambridgeshire, United Kingdom, Walton
Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing … team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT more »
Employment Type: Permanent
Posted:

SRE / DevOps Engineer

South East London, England, United Kingdom
Hybrid / WFH Options
Sure Exec Search
including transit VPCs, to ensure robust and secure connectivity.Ensure the reliability, availability, and performance of systems and applications hosted on AWS through proactive monitoring, analysis, and optimization.Utilize AWS native and third-party monitoring tools to detect issues, perform root cause analysis, and implement remediation actions promptly.Develop more »
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SRE / DevOps Engineer

London Area, United Kingdom
Hybrid / WFH Options
Sure Exec Search
transit VPCs, to ensure robust and secure connectivity. Ensure the reliability, availability, and performance of systems and applications hosted on AWS through proactive monitoring, analysis, and optimization. Utilize AWS native and third-party monitoring tools to detect issues, perform root cause analysis, and implement remediation actions more »
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Operational Resilience Manager

Middlesbrough, England, United Kingdom
Hybrid / WFH Options
GB Bank
closely with outsourced service providers suppliers as required to implement recovery and resolution plans. Upon resolution of an incident, produce an incident report identifying root cause analysis and lessons learnt and improvements. Skills and experience – you are/will have most of the following: Hands on experience more »
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Performance Test Lead

Egham, England, United Kingdom
Hybrid / WFH Options
Intersoft
in various types of testing – support for Unit, Smoke/Sanity, Functional, System, SIT, Integration, regression, support UAT etc. Understanding of version control systems Root cause analysis Integration of testing within development pipelines Must have experience in Agile/Scrum models. Keen attention to detail essential Must more »
Posted:

Performance Engineer

Warwick, England, United Kingdom
Hybrid / WFH Options
CONTECHS
Ultimately, the role will contribute to the delivery of Quality targets for each vehicle line Skills Required: Previous experience of problem solving tools e.g. Root Cause Analysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Design/Manufacturing more »
Posted:
Root Cause Analysis
Work from Home
10th Percentile
£34,750
25th Percentile
£39,250
Median
£51,250
75th Percentile
£65,000
90th Percentile
£80,250