1 to 25 of 143 SLA Jobs with Hybrid or WFH Options

/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: to the planning of application/infrastructure releases and configuration changes support requests from customers by phone, email more »

/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by more »

of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to demonstrate: Experience of hardware troubleshooting and problem solving. Ability to quickly learn more »

across client infrastructure Provide expertise and mentoring to Managed Services engineers in problem management of Microsoft solutions and service-related incident Operate to defined SLA, OLA and KPI models, in alignment with ITIL best practice and client commitments Oversee development and maintenance of documentation and knowledge management tools for both more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s it is important that you are an effective communicator and comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and more »

significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »

process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA/OLA/KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/ more »

experience with common office applications such as Active Directory, Office 365, web conferencing, best practices, and troubleshooting. Experience developing and managing team KPI's, SLA's and reporting. Ability to lead staff through technical decisions, and roadmaps for long-term planning. Solid understanding managing hardware asset and software license tracking. more »

experience with common office applications such as Active Directory, Office 365, web conferencing, best practices, and troubleshooting. Experience developing and managing team KPI's, SLA's and reporting. Ability to lead staff through technical decisions, and roadmaps for long-term planning. Solid understanding managing hardware asset and software license tracking. more »

experience with common office applications such as Active Directory, Office 365, web conferencing, best practices, and troubleshooting. Experience developing and managing team KPI's, SLA's and reporting. Ability to lead staff through technical decisions, and roadmaps for long-term planning. Solid understanding managing hardware asset and software license tracking. more »

experience with common office applications such as Active Directory, Office 365, web conferencing, best practices, and troubleshooting. Experience developing and managing team KPI's, SLA's and reporting. Ability to lead staff through technical decisions, and roadmaps for long-term planning. Solid understanding managing hardware asset and software license tracking. more »

come from a networking background. Excellent understanding of Service Management principles and Service Level metrics. Proven track record of providing excellent customer service to SLA’s and experience of managing key customer relationships within a service management type role. Sound technical knowledge and understanding of IT/Network/Communications more »

and to obtain operational updates. as a senior escalation point for high level escalations from the customer and internally. monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. for any risks assigned to Infrastructure Operations, ensuring there is a plan more »

troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer more »

Jira job notes and confluence support documentation Following helpdesk procedures and policies Ordering, recording, configuring, and distributing peripherals Ensuring that the Service Level Agreements (SLA) are always adhered to Remaining up to date with the latest technologies and platforms Other duties may include disposal of old equipment and administration of more »

such ICT equipment conforms to the appropriate safety standards ** As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices. ** Utilising resources effectively and efficiently to achieve a quality service for the organisation ** Support and supervise more junior more »

as an office-based role, with some hybrid work available. Service Desk Engineer Responsibilities: Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast more »

up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the more »

network design and implementation Miraki and Cisco switches administration. Manage solution design with 3rd party suppliers Manage relationships with 3rd party suppliers, service health, SLA’s etc Azure tenant administration – Subscription management, IAM, billing. Azure Active Directory – AAD Connect, Identity and Access Management, MFA, Conditional Access Azure Disaster recovery and more »

and production system. Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible more »

role is to also support and lead a small IT support team around the service and ensure the team are adhering to workloads and SLA’s, always providing a high level of service. You will enjoy mentoring, coaching and on occasions providing basic level end user training to internal team more »