Analyst - Workforce Management
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Accenture (Uk) Limited
work and live. It is personal to all of us. Julie Sweet, Accenture CEO About the role The role of Scheduling and Real-Time Analyst is pivotal in ensuring smooth operations by creating accurate schedules, monitoring real-time performance, and making data-driven decisions to enhance productivity and customer … satisfaction. The Scheduling and Real-Time Analyst is responsible for developing optimized schedules for our workforce while continuously monitoring real-time performance metrics. By leveraging data analysis and forecasting techniques, the analyst ensures that staffing levels align with operational demands, contributing to overall efficiency and cost-effectiveness. … limited to : Age, Area, Customer Profile, Number of inbound contacts Work Allocation Maintaining a view of the overall portfolio and allocation of work Task Management Management of tasks, considering availability and productivity of resources. Forecast task closure rate based on historical data Intraday Reporting Metric reporting at interval more »
Employment Type: Permanent
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