ITSM Jobs in Birmingham

IT Service Management (ITSM)
West Midlands > Birmingham

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 98 82 144
Rank change year-on-year -16 +62 -7
Permanent jobs citing ITSM 55 49 53
As % of all permanent jobs advertised in Birmingham 1.83% 2.71% 1.70%
As % of the Processes & Methodologies category 2.30% 2.81% 1.74%
Number of salaries quoted 46 37 40
10th Percentile £41,969 £33,775 £30,625
25th Percentile £51,894 £41,250 £42,813
Median annual salary (50th Percentile) £58,700 £52,500 £52,500
Median % change year-on-year +11.81% - +5.00%
75th Percentile £64,844 £67,500 £62,500
90th Percentile £89,375 £77,500 £77,500
West Midlands median annual salary £58,250 £51,700 £47,000
% change year-on-year +12.67% +10.00% +32.39%

All Process and Methodology Skills
Birmingham

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 2,388 1,746 3,049
As % of all permanent jobs advertised in Birmingham 79.44% 96.57% 97.98%
Number of salaries quoted 1,920 1,326 2,256
10th Percentile £32,000 £31,750 £34,967
25th Percentile £40,988 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £56,500 £55,000
Median % change year-on-year -2.65% +2.73% +4.76%
75th Percentile £70,000 £71,250 £71,250
90th Percentile £85,000 £81,251 £83,750
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

ITSM
Job Vacancy Trend in Birmingham

Job postings citing ITSM as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for ITSM in Birmingham

ITSM
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing ITSM in Birmingham.

Salary trend for ITSM in Birmingham

ITSM
Salary Histogram in Birmingham

Salary distribution for jobs citing ITSM in Birmingham over the 6 months to 2 June 2024.

Salary histogram for ITSM in Birmingham

ITSM
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.09%) Confluence
2 2 (3.64%) Microsoft Exchange
3 1 (1.82%) IIS
Applications
1 1 (1.82%) Microsoft Office
Business Applications
1 2 (3.64%) Dynamics CRM
1 2 (3.64%) Oracle EBS
Cloud Services
1 9 (16.36%) Microsoft 365
2 5 (9.09%) Dynamics 365
3 4 (7.27%) Azure
4 2 (3.64%) IaaS
4 2 (3.64%) PaaS
4 2 (3.64%) SaaS
5 1 (1.82%) Power Automate
Communications & Networking
1 2 (3.64%) Firewall
1 2 (3.64%) Wi-Fi
2 1 (1.82%) DHCP
2 1 (1.82%) DNS
2 1 (1.82%) SAN
2 1 (1.82%) TCP/IP
2 1 (1.82%) VPN
Database & Business Intelligence
1 2 (3.64%) SQL Server
2 1 (1.82%) SQL Server Integration Services
2 1 (1.82%) SQL Server Reporting Services
Development Applications
1 5 (9.09%) JIRA
General
1 21 (38.18%) Social Skills
2 13 (23.64%) Inclusion and Diversity
3 9 (16.36%) Analytical Skills
4 5 (9.09%) Law
5 3 (5.45%) Finance
5 3 (5.45%) Presentation Skills
5 3 (5.45%) Turkish Language
6 1 (1.82%) Back Office
6 1 (1.82%) Banking
6 1 (1.82%) Legal
6 1 (1.82%) Marketing
6 1 (1.82%) Retail
Job Titles
1 20 (36.36%) IT Manager
2 16 (29.09%) Service Manager
3 11 (20.00%) IT Services Manager
4 7 (12.73%) Change Manager
4 7 (12.73%) IT Change Manager
4 7 (12.73%) Problem Manager
5 6 (10.91%) Architect
5 6 (10.91%) ServiceNow Manager
6 5 (9.09%) Business Manager
6 5 (9.09%) Business Systems Manager
6 5 (9.09%) Compliance Manager
6 5 (9.09%) Delivery Manager
6 5 (9.09%) Service Delivery Manager
6 5 (9.09%) Service Management Manager
6 5 (9.09%) Systems Manager
7 4 (7.27%) Change and Configuration Manager
7 4 (7.27%) Configuration Manager
7 4 (7.27%) Incident and Problem Manager
7 4 (7.27%) Service Architect
7 4 (7.27%) ServiceNow Architect
Libraries, Frameworks & Software Standards
1 1 (1.82%) .NET
1 1 (1.82%) .NET Framework
1 1 (1.82%) Ajax
1 1 (1.82%) ASP.NET
1 1 (1.82%) CSS
1 1 (1.82%) Entity Framework
1 1 (1.82%) HTML
1 1 (1.82%) jQuery
1 1 (1.82%) Twitter Bootstrap
Miscellaneous
1 5 (9.09%) CMDB
2 3 (5.45%) Management Information System
3 1 (1.82%) Hybrid Cloud
3 1 (1.82%) Onboarding
3 1 (1.82%) Wiki
Operating Systems
1 4 (7.27%) Windows
2 1 (1.82%) Windows Server
Processes & Methodologies
1 40 (72.73%) ITIL
2 34 (61.82%) Service Management
3 17 (30.91%) Configuration Management
3 17 (30.91%) Service Delivery
4 16 (29.09%) Continuous Improvement
5 15 (27.27%) Customer Service
6 14 (25.45%) Agile
7 11 (20.00%) Change Management
7 11 (20.00%) Problem-Solving
8 10 (18.18%) Business Strategy
8 10 (18.18%) Problem Management
9 9 (16.36%) Project Management
10 8 (14.55%) Artificial Intelligence
10 8 (14.55%) Digital Strategy
10 8 (14.55%) Knowledge Management
10 8 (14.55%) Knowledge Transfer
11 7 (12.73%) PRINCE2
11 7 (12.73%) Stakeholder Management
12 6 (10.91%) Asset Management
12 6 (10.91%) Cybersecurity
Programming Languages
1 2 (3.64%) PowerShell
2 1 (1.82%) C#
2 1 (1.82%) Java
2 1 (1.82%) JavaScript
2 1 (1.82%) SQL
Qualifications
1 9 (16.36%) Degree
1 9 (16.36%) ITIL Certification
2 5 (9.09%) APMG
2 5 (9.09%) PMI Certification
2 5 (9.09%) PMP
2 5 (9.09%) Security Cleared
3 3 (5.45%) BPSS Clearance
3 3 (5.45%) Microsoft Certification
3 3 (5.45%) SC Cleared
4 2 (3.64%) MCSE
5 1 (1.82%) MCSA
Quality Assurance & Compliance
1 11 (20.00%) SLA
2 9 (16.36%) Accessibility
3 5 (9.09%) Data Quality
4 1 (1.82%) QA
System Software
1 5 (9.09%) Active Directory
2 2 (3.64%) VMware Infrastructure
Systems Management
1 1 (1.82%) Microsoft Intune
1 1 (1.82%) Terraform
Vendors
1 29 (52.73%) ServiceNow
2 12 (21.82%) Microsoft
3 7 (12.73%) Salesforce
4 4 (7.27%) SAP
5 3 (5.45%) Oracle
5 3 (5.45%) VMware
6 1 (1.82%) Cisco
6 1 (1.82%) Citrix
6 1 (1.82%) Google
6 1 (1.82%) HP
6 1 (1.82%) SolarWinds