Service Management Jobs in Birmingham

Service Management
West Midlands > Birmingham

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 91 55 117
Rank change year-on-year -36 +62 +6
Permanent jobs citing Service Management 63 82 80
As % of all permanent jobs advertised in Birmingham 2.10% 4.54% 2.57%
As % of the Processes & Methodologies category 2.64% 4.70% 2.62%
Number of salaries quoted 52 66 60
10th Percentile £36,096 £32,750 £35,700
25th Percentile £51,275 £34,452 £41,250
Median annual salary (50th Percentile) £58,700 £50,750 £51,250
Median % change year-on-year +15.67% -0.98% +7.89%
75th Percentile £69,063 £71,250 £66,563
90th Percentile £90,625 £83,875 £74,625
West Midlands median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% +11.11%

All Process and Methodology Skills
Birmingham

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 2,388 1,746 3,049
As % of all permanent jobs advertised in Birmingham 79.44% 96.57% 97.98%
Number of salaries quoted 1,920 1,326 2,256
10th Percentile £32,000 £31,750 £34,967
25th Percentile £40,988 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £56,500 £55,000
Median % change year-on-year -2.65% +2.73% +4.76%
75th Percentile £70,000 £71,250 £71,250
90th Percentile £85,000 £81,251 £83,750
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Service Management in Birmingham.

Salary trend for Service Management in Birmingham

Service Management
Salary Histogram in Birmingham

Salary distribution for jobs citing Service Management in Birmingham over the 6 months to 2 June 2024.

Salary histogram for Service Management in Birmingham

Service Management
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (12.70%) Confluence
2 3 (4.76%) Microsoft Exchange
3 2 (3.17%) SharePoint
Applications
1 1 (1.59%) Microsoft Office
Business Applications
1 2 (3.17%) Dynamics CRM
1 2 (3.17%) Oracle EBS
Cloud Services
1 11 (17.46%) Microsoft 365
2 9 (14.29%) SaaS
3 8 (12.70%) Dynamics 365
4 6 (9.52%) Azure
5 2 (3.17%) Entra ID
5 2 (3.17%) IaaS
5 2 (3.17%) OneDrive
5 2 (3.17%) PaaS
Communications & Networking
1 3 (4.76%) DHCP
1 3 (4.76%) DNS
1 3 (4.76%) Firewall
1 3 (4.76%) VPN
2 2 (3.17%) Cisco ASA
2 2 (3.17%) IPsec
2 2 (3.17%) LAN
2 2 (3.17%) MPLS
2 2 (3.17%) Network Security
2 2 (3.17%) VoIP
2 2 (3.17%) WAAS
2 2 (3.17%) WAN
3 1 (1.59%) SAN
3 1 (1.59%) TCP/IP
Database & Business Intelligence
1 2 (3.17%) SQL Server
Development Applications
1 8 (12.70%) JIRA
2 2 (3.17%) GitLab
General
1 24 (38.10%) Social Skills
2 21 (33.33%) Inclusion and Diversity
3 11 (17.46%) Finance
4 9 (14.29%) Analytical Skills
5 7 (11.11%) Presentation Skills
6 5 (7.94%) Local Government
7 4 (6.35%) Automotive
7 4 (6.35%) Billing
7 4 (6.35%) Manufacturing
7 4 (6.35%) Public Sector
8 3 (4.76%) Turkish Language
9 1 (1.59%) Back Office
9 1 (1.59%) Fire and Rescue
9 1 (1.59%) Retail
Job Titles
1 15 (23.81%) IT Manager
2 13 (20.63%) Service Manager
3 10 (15.87%) IT Services Manager
4 6 (9.52%) Senior
4 6 (9.52%) ServiceNow Manager
5 5 (7.94%) Business Manager
5 5 (7.94%) Business Systems Manager
5 5 (7.94%) Compliance Manager
5 5 (7.94%) Problem Manager
5 5 (7.94%) Product Manager
5 5 (7.94%) Service Management Manager
5 5 (7.94%) Systems Manager
6 4 (6.35%) Account Executive
6 4 (6.35%) Audit Manager
6 4 (6.35%) Incident and Problem Manager
6 4 (6.35%) Incident Manager
7 3 (4.76%) Change Manager
7 3 (4.76%) Developer
7 3 (4.76%) Head of Service Management
7 3 (4.76%) Senior Manager
Libraries, Frameworks & Software Standards
1 3 (4.76%) EDI
2 1 (1.59%) .NET
2 1 (1.59%) AngularJS
2 1 (1.59%) CSS
2 1 (1.59%) HTML
2 1 (1.59%) RESTful
Miscellaneous
1 6 (9.52%) CMDB
1 6 (9.52%) Management Information System
2 5 (7.94%) Product Ownership
3 4 (6.35%) Housing Association
3 4 (6.35%) Industry 4.0
3 4 (6.35%) NHS
4 2 (3.17%) Data Centre
4 2 (3.17%) Greenfield Project
4 2 (3.17%) Private Cloud
5 1 (1.59%) Self-Motivation
5 1 (1.59%) Wiki
Operating Systems
1 4 (6.35%) Windows
2 3 (4.76%) Windows 10
3 2 (3.17%) Windows Server
3 2 (3.17%) Windows Server 2012
3 2 (3.17%) Windows Server 2016
3 2 (3.17%) Windows Server 2019
4 1 (1.59%) Windows 7
4 1 (1.59%) Windows 8
Processes & Methodologies
1 39 (61.90%) ITIL
2 34 (53.97%) ITSM
3 22 (34.92%) Agile
4 18 (28.57%) Roadmaps
5 16 (25.40%) Problem-Solving
6 15 (23.81%) Configuration Management
6 15 (23.81%) Customer Service
7 14 (22.22%) Project Delivery
7 14 (22.22%) Project Management
7 14 (22.22%) Service Delivery
8 12 (19.05%) Continuous Improvement
9 11 (17.46%) Stakeholder Management
10 10 (15.87%) Artificial Intelligence
10 10 (15.87%) Business Strategy
11 9 (14.29%) Knowledge Transfer
11 9 (14.29%) Problem Management
11 9 (14.29%) Strategic Thinking
12 8 (12.70%) Business Development
12 8 (12.70%) Data Integration
12 8 (12.70%) Knowledge Management
Programming Languages
1 1 (1.59%) C#
1 1 (1.59%) PowerShell
1 1 (1.59%) SQL
1 1 (1.59%) TypeScript
Qualifications
1 12 (19.05%) Degree
2 9 (14.29%) ITIL Certification
3 5 (7.94%) APMG
3 5 (7.94%) PMI Certification
3 5 (7.94%) PMP
4 4 (6.35%) ACCA
4 4 (6.35%) SC Cleared
4 4 (6.35%) Security Cleared
5 3 (4.76%) BPSS Clearance
5 3 (4.76%) CSPO
5 3 (4.76%) IIBA
6 2 (3.17%) CCDA
6 2 (3.17%) CCNA
6 2 (3.17%) CCNP
6 2 (3.17%) Cisco Certification
7 1 (1.59%) DBS Check
7 1 (1.59%) MCSA
7 1 (1.59%) Microsoft Certification
Quality Assurance & Compliance
1 11 (17.46%) SLA
2 9 (14.29%) Accessibility
3 5 (7.94%) Data Quality
4 4 (6.35%) GAAP
4 4 (6.35%) IFRS
5 3 (4.76%) QA
6 2 (3.17%) NIST
System Software
1 3 (4.76%) Active Directory
2 1 (1.59%) VMware Infrastructure
Systems Management
1 3 (4.76%) Microsoft Intune
2 2 (3.17%) SCCM
2 2 (3.17%) Terraform
Vendors
1 24 (38.10%) ServiceNow
2 12 (19.05%) Microsoft
3 10 (15.87%) Salesforce
4 4 (6.35%) CA
5 3 (4.76%) Cisco
6 2 (3.17%) Acronis
6 2 (3.17%) Aruba
6 2 (3.17%) Avaya
6 2 (3.17%) CheckPoint
6 2 (3.17%) F5
6 2 (3.17%) Juniper
6 2 (3.17%) Oracle
6 2 (3.17%) Palo Alto
6 2 (3.17%) SAP
6 2 (3.17%) VMware
6 2 (3.17%) WatchGuard
7 1 (1.59%) Google
7 1 (1.59%) HP
7 1 (1.59%) Meraki
7 1 (1.59%) SolarWinds