Support Analyst Jobs in Birmingham

Support Analyst
West Midlands > Birmingham

The median Support Analyst salary in Birmingham is £35,750 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 129 96 157
Rank change year-on-year -33 +61 -33
Permanent jobs requiring a Support Analyst 23 37 34
As % of all permanent jobs advertised in Birmingham 0.79% 1.99% 1.09%
As % of the Job Titles category 0.83% 2.14% 1.13%
Number of salaries quoted 19 29 30
10th Percentile £30,650 £23,150 £24,500
25th Percentile £34,344 £25,500 £26,375
Median annual salary (50th Percentile) £35,750 £32,500 £31,000
Median % change year-on-year +10.00% +4.84% +5.08%
75th Percentile £52,500 £37,000 £36,875
90th Percentile £55,000 £43,750 £38,875
West Midlands median annual salary £34,500 £32,500 £28,500
% change year-on-year +6.15% +14.04% +0.88%

All Permanent IT Job Vacancies
Birmingham

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 2,755 1,729 3,012
% of permanent jobs with a recognized job title 94.51% 93.06% 96.35%
Number of salaries quoted 2,231 1,343 2,285
10th Percentile £31,250 £31,250 £33,750
25th Percentile £40,988 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - +4.76%
75th Percentile £70,000 £71,125 £71,250
90th Percentile £84,964 £81,250 £83,750
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Support Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Support Analyst in Birmingham

Support Analyst
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Support Analyst in Birmingham.

Salary trend for Support Analyst in Birmingham

Support Analyst
Salary Histogram in Birmingham

Salary distribution for jobs citing Support Analyst in Birmingham over the 6 months to 28 May 2024.

Salary histogram for Support Analyst in Birmingham

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 28 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Support Analyst in the job title.

1 11 (47.83%) SQL
2 9 (39.13%) Social Skills
2 9 (39.13%) Customer Service
3 7 (30.43%) Azure
4 6 (26.09%) SQL Server
4 6 (26.09%) Problem-Solving
5 5 (21.74%) Databricks
5 5 (21.74%) Azure Data Factory
5 5 (21.74%) ERP
5 5 (21.74%) Data Modelling
5 5 (21.74%) Microsoft 365
5 5 (21.74%) Knowledge Management
5 5 (21.74%) Analytical Skills
5 5 (21.74%) Data Telemetry
6 4 (17.39%) SaaS
6 4 (17.39%) Manufacturing
6 4 (17.39%) Retail
6 4 (17.39%) Asset Management
6 4 (17.39%) Microsoft
6 4 (17.39%) Apple
6 4 (17.39%) T-SQL
7 3 (13.04%) Management Information System
7 3 (13.04%) IT Asset Management
7 3 (13.04%) Decision-Making
8 2 (8.70%) Digital Healthcare
8 2 (8.70%) Dynamics 365
8 2 (8.70%) Microservices
8 2 (8.70%) ServiceNow
8 2 (8.70%) IoT
8 2 (8.70%) BYOD

Support Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.35%) Microsoft Exchange
1 1 (4.35%) SharePoint
1 1 (4.35%) WordPress
Business Applications
1 1 (4.35%) Dynamics AX
1 1 (4.35%) Dynamics CRM
1 1 (4.35%) Odoo
1 1 (4.35%) SAP S/4HANA
Cloud Services
1 7 (30.43%) Azure
2 5 (21.74%) Azure Data Factory
2 5 (21.74%) Microsoft 365
3 4 (17.39%) SaaS
4 2 (8.70%) Dynamics 365
5 1 (4.35%) MailChimp
5 1 (4.35%) Power Automate
5 1 (4.35%) Power Platform
Database & Business Intelligence
1 6 (26.09%) SQL Server
2 1 (4.35%) BusinessObjects XI
2 1 (4.35%) Power BI
2 1 (4.35%) SQL Server Reporting Services
General
1 9 (39.13%) Social Skills
2 5 (21.74%) Analytical Skills
3 4 (17.39%) Manufacturing
3 4 (17.39%) Retail
4 2 (8.70%) Digital Healthcare
4 2 (8.70%) Law
5 1 (4.35%) Advertising
5 1 (4.35%) Finance
5 1 (4.35%) Legal
5 1 (4.35%) Marketing
Libraries, Frameworks & Software Standards
1 1 (4.35%) CSS
1 1 (4.35%) Oracle Fusion
Miscellaneous
1 3 (13.04%) Management Information System
2 2 (8.70%) BYOD
2 2 (8.70%) IoT
3 1 (4.35%) Low-Code
Operating Systems
1 1 (4.35%) Windows
Processes & Methodologies
1 9 (39.13%) Customer Service
2 6 (26.09%) Problem-Solving
3 5 (21.74%) Data Modelling
3 5 (21.74%) Data Telemetry
3 5 (21.74%) ERP
3 5 (21.74%) Knowledge Management
4 4 (17.39%) Asset Management
5 3 (13.04%) Decision-Making
5 3 (13.04%) IT Asset Management
6 2 (8.70%) Microservices
7 1 (4.35%) Business Intelligence
7 1 (4.35%) Change Management
7 1 (4.35%) CRM
7 1 (4.35%) DevOps
7 1 (4.35%) Incident Management
7 1 (4.35%) Kalman Filter
7 1 (4.35%) Kanban
7 1 (4.35%) Problem Management
7 1 (4.35%) Release Management
7 1 (4.35%) Root Cause Analysis
Programming Languages
1 11 (47.83%) SQL
2 4 (17.39%) T-SQL
3 2 (8.70%) JavaScript
4 1 (4.35%) Python
Qualifications
1 2 (8.70%) Degree
System Software
1 1 (4.35%) Active Directory
Vendors
1 5 (21.74%) Databricks
2 4 (17.39%) Apple
2 4 (17.39%) Microsoft
3 2 (8.70%) ServiceNow
4 1 (4.35%) Citrix
4 1 (4.35%) Oracle