1st Line Support Jobs in Central London

First Line Support
London > Central London

The median First Line Support salary in Central London is £27,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 178 213 293
Rank change year-on-year +35 +80 -22
Permanent jobs requiring a 1st Line Support 14 23 17
As % of all permanent jobs advertised in Central London 0.37% 0.47% 0.20%
As % of the Job Titles category 0.39% 0.49% 0.21%
Number of salaries quoted 11 19 17
10th Percentile £24,500 £23,350 £22,150
25th Percentile £26,125 £24,925 £23,750
Median annual salary (50th Percentile) £27,500 £28,000 £25,000
Median % change year-on-year -1.79% +12.00% -16.67%
75th Percentile £34,125 £30,250 £35,000
90th Percentile £37,500 £77,500 £36,000
London median annual salary £32,500 £27,500 £26,500
% change year-on-year +18.18% +3.77% +10.42%

All Permanent IT Job Vacancies
Central London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Central London with a recognized job title 3,630 4,740 8,150
% of permanent jobs with a recognized job title 95.33% 96.03% 95.72%
Number of salaries quoted 2,739 3,920 6,408
10th Percentile £40,000 £41,250 £42,500
25th Percentile £51,625 £53,938 £55,000
Median annual salary (50th Percentile) £72,500 £74,744 £72,500
Median % change year-on-year -3.00% +3.10% +3.57%
75th Percentile £95,000 £96,375 £92,625
90th Percentile £110,250 £112,500 £107,500
London median annual salary £70,000 £72,500 £70,000
% change year-on-year -3.45% +3.57% -

1st Line Support
Job Vacancy Trend in Central London

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for 1st Line Support in Central London

1st Line Support
Salary Trend in Central London

3-month moving average salary quoted in jobs citing 1st Line Support in Central London.

Salary trend for 1st Line Support in Central London

1st Line Support
Salary Histogram in Central London

Salary distribution for jobs citing 1st Line Support in Central London over the 6 months to 12 June 2024.

Salary histogram for 1st Line Support in Central London

1st Line Support
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Central London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +34 12 £27,500 -
City of Westminster - 1 £42,500 -
1st Line Support
London

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Central London

For the 6 months to 12 June 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring 1st Line Support in the job title.

1 12 (85.71%) Customer Service
2 11 (78.57%) Azure
3 10 (71.43%) Microsoft 365
4 9 (64.29%) Windows
5 8 (57.14%) Microsoft
6 7 (50.00%) Active Directory
7 6 (42.86%) Social Skills
8 5 (35.71%) Microsoft Intune
8 5 (35.71%) TCP/IP
8 5 (35.71%) Microsoft Office
8 5 (35.71%) Microsoft Exchange
9 4 (28.57%) AWS
9 4 (28.57%) Entra ID
9 4 (28.57%) Windows 10
9 4 (28.57%) Self-Motivation
9 4 (28.57%) Amazon EC2
10 3 (21.43%) Customer Experience
10 3 (21.43%) SharePoint
10 3 (21.43%) DHCP
10 3 (21.43%) DNS
11 2 (14.29%) Law
11 2 (14.29%) ITSM
11 2 (14.29%) Video Conferencing
11 2 (14.29%) Analytical Skills
12 1 (7.14%) OneDrive
12 1 (7.14%) Mimecast
12 1 (7.14%) Cybersecurity
12 1 (7.14%) iManage
12 1 (7.14%) Hedge funds
12 1 (7.14%) Change Control

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (35.71%) Microsoft Exchange
2 3 (21.43%) SharePoint
Applications
1 5 (35.71%) Microsoft Office
2 1 (7.14%) Microsoft Excel
Cloud Services
1 11 (78.57%) Azure
2 10 (71.43%) Microsoft 365
3 4 (28.57%) Amazon EC2
3 4 (28.57%) AWS
3 4 (28.57%) Entra ID
4 1 (7.14%) Mimecast
4 1 (7.14%) OneDrive
Communications & Networking
1 5 (35.71%) TCP/IP
2 3 (21.43%) DHCP
2 3 (21.43%) DNS
3 1 (7.14%) Cisco IOS
Development Applications
1 1 (7.14%) JIRA
General
1 6 (42.86%) Social Skills
2 2 (14.29%) Analytical Skills
2 2 (14.29%) Law
3 1 (7.14%) Finance
3 1 (7.14%) Presentation Skills
Miscellaneous
1 4 (28.57%) Self-Motivation
2 2 (14.29%) Video Conferencing
3 1 (7.14%) Hedge funds
Operating Systems
1 9 (64.29%) Windows
2 4 (28.57%) Windows 10
Processes & Methodologies
1 12 (85.71%) Customer Service
2 3 (21.43%) Customer Experience
3 2 (14.29%) ITSM
4 1 (7.14%) Agile
4 1 (7.14%) Break/Fix
4 1 (7.14%) Change Control
4 1 (7.14%) Cybersecurity
4 1 (7.14%) Infrastructure Engineering
4 1 (7.14%) Tech Ops
4 1 (7.14%) Time Management
Qualifications
1 1 (7.14%) Computer Science Degree
1 1 (7.14%) Degree
1 1 (7.14%) MCDST
1 1 (7.14%) MCP
1 1 (7.14%) MCSA
1 1 (7.14%) Microsoft Certification
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 7 (50.00%) Active Directory
Systems Management
1 5 (35.71%) Microsoft Intune
Vendors
1 8 (57.14%) Microsoft
2 1 (7.14%) Apple
2 1 (7.14%) Bloomberg
2 1 (7.14%) Cisco
2 1 (7.14%) iManage