Customer Service Jobs in Central London

Customer Service
London > Central London

The following table provides summary statistics for permanent job vacancies advertised in Central London with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 69 80 68
Rank change year-on-year +11 -12 +74
Permanent jobs citing Customer Service 143 188 359
As % of all permanent jobs advertised in Central London 3.78% 3.71% 4.29%
As % of the Processes & Methodologies category 4.12% 3.92% 4.49%
Number of salaries quoted 132 155 191
10th Percentile £26,250 £30,000 £27,000
25th Percentile £32,500 £35,000 £30,000
Median annual salary (50th Percentile) £43,875 £42,500 £40,000
Median % change year-on-year +3.24% +6.25% -36.00%
75th Percentile £65,000 £67,500 £58,750
90th Percentile £76,250 £74,000 £80,000
London median annual salary £42,500 £42,500 £44,826
% change year-on-year - -5.19% -16.21%

All Process and Methodology Skills
Central London

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Central London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 3,474 4,800 7,995
As % of all permanent jobs advertised in Central London 91.86% 94.82% 95.43%
Number of salaries quoted 2,643 3,954 6,408
10th Percentile £40,000 £42,500 £45,000
25th Percentile £52,500 £55,000 £56,250
Median annual salary (50th Percentile) £72,500 £75,000 £72,500
Median % change year-on-year -3.33% +3.45% +3.57%
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £112,500 £108,750
London median annual salary £70,576 £75,000 £70,000
% change year-on-year -5.90% +7.14% -

Customer Service
Job Vacancy Trend in Central London

Job postings citing Customer Service as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for Customer Service in Central London

Customer Service
Salary Trend in Central London

3-month moving average salary quoted in jobs citing Customer Service in Central London.

Salary trend for Customer Service in Central London

Customer Service
Salary Histogram in Central London

Salary distribution for jobs citing Customer Service in Central London over the 6 months to 28 May 2024.

Salary histogram for Customer Service in Central London

Customer Service
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Central London region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +28 123 £45,000 +12.50% 49
West End of London +9 9 £45,000 +4.89% 5
Camden -11 5 £25,643 -40.23% 5
City of Westminster -11 4 £38,000 +1.33% 2
Southwark +24 3 £32,500 -46.72% 2
Kensington and Chelsea -4 2 £35,000 -17.65% 1
Lambeth +1 1 £30,000 -14.29% 2
Customer Service
London

Customer Service
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (11.19%) SharePoint
2 13 (9.09%) Microsoft Exchange
3 5 (3.50%) IIS
4 1 (0.70%) SharePoint 2013
Applications
1 32 (22.38%) Microsoft Office
2 7 (4.90%) Microsoft Excel
3 3 (2.10%) Microsoft PowerPoint
Business Applications
1 11 (7.69%) Dynamics CRM
2 7 (4.90%) Remedy ITSM
3 4 (2.80%) Carpe Diem
4 3 (2.10%) Elite 3E
5 1 (0.70%) Dynamics NAV
5 1 (0.70%) NetSuite
5 1 (0.70%) SAP Business One
Cloud Services
1 56 (39.16%) Microsoft 365
2 46 (32.17%) Azure
3 24 (16.78%) Entra ID
4 18 (12.59%) Dynamics 365
5 17 (11.89%) Power Platform
6 16 (11.19%) Power Automate
6 16 (11.19%) PowerApps
7 10 (6.99%) Azure Functions
7 10 (6.99%) Azure Logic Apps
7 10 (6.99%) Azure Service Bus
7 10 (6.99%) Azure WebJobs
7 10 (6.99%) Serverless
8 9 (6.29%) AWS
9 7 (4.90%) Azure Monitor
9 7 (4.90%) Azure Storage
10 6 (4.20%) OneDrive
11 5 (3.50%) Azure Stack
12 4 (2.80%) Amazon EC2
12 4 (2.80%) WhatsApp
13 3 (2.10%) Cloud Computing
Communications & Networking
1 10 (6.99%) TCP/IP
2 9 (6.29%) DHCP
3 8 (5.59%) Internet
4 7 (4.90%) DNS
4 7 (4.90%) VPN
5 6 (4.20%) VoIP
5 6 (4.20%) WebEx
6 5 (3.50%) Skype
6 5 (3.50%) Wi-Fi
7 4 (2.80%) Firewall
7 4 (2.80%) Telepresence
8 3 (2.10%) Remote Desktop
8 3 (2.10%) Unified Communications
8 3 (2.10%) WAN
9 2 (1.40%) LAN
10 1 (0.70%) 4G
10 1 (0.70%) Ethernet
10 1 (0.70%) Intranet
10 1 (0.70%) MPLS
10 1 (0.70%) PBX
Database & Business Intelligence
1 16 (11.19%) Power BI
2 6 (4.20%) SQL Server
3 5 (3.50%) Relational Database
4 3 (2.10%) Big Data
4 3 (2.10%) Hadoop
4 3 (2.10%) Tableau
5 2 (1.40%) Azure SQL Database
6 1 (0.70%) Amazon RDS
6 1 (0.70%) NoSQL
6 1 (0.70%) SQL Server Integration Services
6 1 (0.70%) SQL Server Reporting Services
Development Applications
1 1 (0.70%) JIRA
General
1 60 (41.96%) Social Skills
2 34 (23.78%) Law
3 29 (20.28%) Analytical Skills
4 27 (18.88%) Finance
5 22 (15.38%) Legal
6 15 (10.49%) Public Sector
7 12 (8.39%) Marketing
8 11 (7.69%) Inclusion and Diversity
9 10 (6.99%) Automotive
10 7 (4.90%) Organisational Skills
10 7 (4.90%) Presentation Skills
10 7 (4.90%) Retail
11 4 (2.80%) Banking
11 4 (2.80%) Multimedia
12 3 (2.10%) Influencing Skills
12 3 (2.10%) Telecoms
13 2 (1.40%) Documentation Skills
13 2 (1.40%) Manufacturing
14 1 (0.70%) Electronics
14 1 (0.70%) Tech for Good
Job Titles
1 35 (24.48%) Analyst
2 27 (18.88%) IT Support
3 24 (16.78%) Support Analyst
4 18 (12.59%) IT Analyst
5 17 (11.89%) 2nd Line Support
6 15 (10.49%) IT Support Analyst
7 14 (9.79%) Consultant
7 14 (9.79%) Support Engineer
8 12 (8.39%) 1st Line Support
8 12 (8.39%) 1st/2nd Line Support
9 11 (7.69%) Service Analyst
10 9 (6.29%) Senior
10 9 (6.29%) Service Desk Analyst
11 8 (5.59%) Service Manager
12 7 (4.90%) 2nd Line Support Engineer
12 7 (4.90%) Azure Engineer
12 7 (4.90%) Dynamics 365 Consultant
12 7 (4.90%) IT Support Engineer
12 7 (4.90%) Senior Consultant
12 7 (4.90%) Support Consultant
Libraries, Frameworks & Software Standards
1 5 (3.50%) .NET
1 5 (3.50%) HTML5 Canvas
2 4 (2.80%) XMPP
3 3 (2.10%) EDI
4 1 (0.70%) AngularJS
4 1 (0.70%) Node.js
4 1 (0.70%) Quarkus
4 1 (0.70%) React
4 1 (0.70%) RESTful
4 1 (0.70%) Spring
4 1 (0.70%) Spring Boot
Miscellaneous
1 11 (7.69%) Self-Motivation
2 8 (5.59%) Public Cloud
3 7 (4.90%) Linux Command Line
3 7 (4.90%) Video Conferencing
4 6 (4.20%) Management Information System
5 5 (3.50%) Blackberry
5 5 (3.50%) IoT
5 5 (3.50%) Low-Code
6 4 (2.80%) Algorithms
7 3 (2.10%) Fat Client
7 3 (2.10%) iPhone
7 3 (2.10%) Onboarding
7 3 (2.10%) Thin Client
8 2 (1.40%) Data Centre
8 2 (1.40%) Greenfield Project
8 2 (1.40%) iPad
8 2 (1.40%) Smartphone
9 1 (0.70%) Cloud Native
9 1 (0.70%) Digital Signage
9 1 (0.70%) Virtual Team
Operating Systems
1 66 (46.15%) Windows
2 30 (20.98%) Windows 10
3 10 (6.99%) Apple iOS
3 10 (6.99%) Windows Server
4 8 (5.59%) Linux
5 4 (2.80%) Mac OS
6 3 (2.10%) Android
6 3 (2.10%) Windows Server 2019
7 2 (1.40%) Windows Server 2012
7 2 (1.40%) Windows Server 2016
Processes & Methodologies
1 37 (25.87%) Problem-Solving
2 23 (16.08%) ITSM
3 21 (14.69%) ITIL
4 20 (13.99%) Business Intelligence
5 18 (12.59%) Project Delivery
6 16 (11.19%) Continuous Improvement
7 14 (9.79%) Service Management
8 13 (9.09%) CRM
8 13 (9.09%) Service Delivery
9 11 (7.69%) Incident Management
9 11 (7.69%) Presales
9 11 (7.69%) Scrum
10 10 (6.99%) Analytics
10 10 (6.99%) Customer Engagement
11 9 (6.29%) Change Management
11 9 (6.29%) DevOps
11 9 (6.29%) Infrastructure Engineering
12 8 (5.59%) Capacity Planning
12 8 (5.59%) Infrastructure as Code
12 8 (5.59%) Practice Management
Programming Languages
1 14 (9.79%) SQL
2 12 (8.39%) JavaScript
2 12 (8.39%) PowerShell
3 9 (6.29%) Bash
4 5 (3.50%) C#
4 5 (3.50%) Python
5 3 (2.10%) R
6 2 (1.40%) Java
7 1 (0.70%) Perl
7 1 (0.70%) PL/SQL
7 1 (0.70%) T-SQL
7 1 (0.70%) TypeScript
7 1 (0.70%) VBA
Qualifications
1 19 (13.29%) Degree
2 17 (11.89%) Security Cleared
3 15 (10.49%) Azure Certification
4 9 (6.29%) Microsoft Certification
5 6 (4.20%) ITIL Foundation Certificate
6 4 (2.80%) Computer Science Degree
7 3 (2.10%) CIPD
7 3 (2.10%) DBS Check
8 2 (1.40%) CCNA
8 2 (1.40%) Cisco Certification
8 2 (1.40%) ITIL Certification
9 1 (0.70%) CISSP
9 1 (0.70%) MCITP
9 1 (0.70%) MCP
9 1 (0.70%) MCSE
9 1 (0.70%) MCTS
Quality Assurance & Compliance
1 10 (6.99%) SLA
2 5 (3.50%) QA
3 2 (1.40%) GDPR
4 1 (0.70%) Cyber Essentials
4 1 (0.70%) ISO 9001
System Software
1 43 (30.07%) Active Directory
2 7 (4.90%) VMware Infrastructure
3 3 (2.10%) Hyper-V
4 2 (1.40%) Virtual Servers
5 1 (0.70%) vSphere
Systems Management
1 12 (8.39%) Microsoft Intune
2 5 (3.50%) SCCM
3 4 (2.80%) AirWatch
4 1 (0.70%) Ansible
4 1 (0.70%) Kubernetes
4 1 (0.70%) vRealize
Vendors
1 78 (54.55%) Microsoft
2 12 (8.39%) Cisco
3 11 (7.69%) VMware
4 9 (6.29%) iManage
5 8 (5.59%) Citrix
6 7 (4.90%) BMC
6 7 (4.90%) Remedy
7 5 (3.50%) Aderant
8 3 (2.10%) Apple
8 3 (2.10%) ServiceNow
8 3 (2.10%) Veeam
8 3 (2.10%) Zoho
9 2 (1.40%) Datto
9 2 (1.40%) Oracle
9 2 (1.40%) SAP
9 2 (1.40%) Sophos
9 2 (1.40%) Ubiquiti
10 1 (0.70%) CrowdStrike
10 1 (0.70%) ForeScout
10 1 (0.70%) Netskope