Service Desk Analyst Jobs in Central London

Service Desk Analyst
London > Central London

The median Service Desk Analyst salary in Central London is £35,000 per year, according to job vacancies posted during the 6 months leading to 11 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 Jun 2024
Same period 2023 Same period 2022
Rank 169 212 259
Rank change year-on-year +43 +47 -9
Permanent jobs requiring a Service Desk Analyst 21 21 55
As % of all permanent jobs advertised in Central London 0.55% 0.42% 0.65%
As % of the Job Titles category 0.58% 0.44% 0.68%
Number of salaries quoted 21 20 42
10th Percentile £30,000 £22,600 £25,550
25th Percentile £31,250 £26,156 £28,625
Median annual salary (50th Percentile) £35,000 £30,000 £33,000
Median % change year-on-year +16.67% -9.09% +10.00%
75th Percentile £43,750 £33,813 £41,250
90th Percentile £47,500 £39,075 £44,875
London median annual salary £32,500 £32,500 £29,000
% change year-on-year - +12.07% -6.45%

All Permanent IT Job Vacancies
Central London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Central London with a recognized job title 3,633 4,753 8,121
% of permanent jobs with a recognized job title 95.30% 96.02% 95.71%
Number of salaries quoted 2,746 3,925 6,408
10th Percentile £40,000 £41,250 £42,500
25th Percentile £51,750 £53,750 £55,000
Median annual salary (50th Percentile) £72,500 £74,744 £72,500
Median % change year-on-year -3.00% +3.10% +3.57%
75th Percentile £95,000 £96,250 £93,063
90th Percentile £110,000 £112,500 £107,500
London median annual salary £70,000 £72,500 £70,000
% change year-on-year -3.45% +3.57% -

Service Desk Analyst
Job Vacancy Trend in Central London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for Service Desk Analyst in Central London

Service Desk Analyst
Salary Trend in Central London

3-month moving average salary quoted in jobs citing Service Desk Analyst in Central London.

Salary trend for Service Desk Analyst in Central London

Service Desk Analyst
Salary Histogram in Central London

Salary distribution for jobs citing Service Desk Analyst in Central London over the 6 months to 11 June 2024.

Salary histogram for Service Desk Analyst in Central London

Service Desk Analyst
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Central London region over the 6 months to 11 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +44 18 £35,000 +16.67% 1
Lambeth - 1 £30,000 -
Service Desk Analyst
London

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Central London

For the 6 months to 11 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring Service Desk Analyst in the job title.

1 14 (66.67%) Windows
2 13 (61.90%) Active Directory
2 13 (61.90%) Microsoft 365
3 10 (47.62%) ITSM
3 10 (47.62%) Customer Service
4 9 (42.86%) Microsoft
4 9 (42.86%) Analytical Skills
5 8 (38.10%) Social Skills
6 7 (33.33%) Windows 10
6 7 (33.33%) Legal
7 6 (28.57%) Microsoft Office
8 5 (23.81%) ITIL
8 5 (23.81%) Law
8 5 (23.81%) Degree
8 5 (23.81%) Azure
9 4 (19.05%) Mentoring
9 4 (19.05%) Microsoft Exchange
9 4 (19.05%) Finance
9 4 (19.05%) SLA
9 4 (19.05%) Problem-Solving
10 3 (14.29%) Microsoft Excel
10 3 (14.29%) ITIL Certification
10 3 (14.29%) iManage
10 3 (14.29%) Mac OS
10 3 (14.29%) Microsoft PowerPoint
11 2 (9.52%) Google
11 2 (9.52%) Computer Science
11 2 (9.52%) Wealth Management
11 2 (9.52%) Video Conferencing
11 2 (9.52%) AWS

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (19.05%) Microsoft Exchange
Applications
1 6 (28.57%) Microsoft Office
2 3 (14.29%) Microsoft Excel
2 3 (14.29%) Microsoft PowerPoint
Cloud Services
1 13 (61.90%) Microsoft 365
2 5 (23.81%) Azure
3 2 (9.52%) AWS
3 2 (9.52%) Azure Monitor
3 2 (9.52%) GCP
3 2 (9.52%) Google Drive
3 2 (9.52%) Google Workspace
3 2 (9.52%) WhatsApp
Communications & Networking
1 2 (9.52%) LAN
2 1 (4.76%) TCP/IP
2 1 (4.76%) VPN
General
1 9 (42.86%) Analytical Skills
2 8 (38.10%) Social Skills
3 7 (33.33%) Legal
4 5 (23.81%) Law
5 4 (19.05%) Finance
6 2 (9.52%) Banking
6 2 (9.52%) Games
6 2 (9.52%) Music Industry
7 1 (4.76%) Inclusion and Diversity
Miscellaneous
1 2 (9.52%) Onboarding
1 2 (9.52%) Video Conferencing
2 1 (4.76%) Housing Association
2 1 (4.76%) Self-Motivation
Operating Systems
1 14 (66.67%) Windows
2 7 (33.33%) Windows 10
3 3 (14.29%) Mac OS
4 2 (9.52%) Windows Server
5 1 (4.76%) Apple iOS
Processes & Methodologies
1 10 (47.62%) Customer Service
1 10 (47.62%) ITSM
2 5 (23.81%) ITIL
3 4 (19.05%) Mentoring
3 4 (19.05%) Problem-Solving
4 2 (9.52%) Analytics
4 2 (9.52%) Asset Management
4 2 (9.52%) Computer Science
4 2 (9.52%) Log Analytics
4 2 (9.52%) Wealth Management
5 1 (4.76%) Customer Engagement
5 1 (4.76%) Customer Experience
5 1 (4.76%) Knowledge Management
5 1 (4.76%) Mobile Device Management
5 1 (4.76%) Service Delivery
5 1 (4.76%) Service Management
5 1 (4.76%) Statistics
5 1 (4.76%) Ticket Management
Qualifications
1 5 (23.81%) Degree
2 3 (14.29%) ITIL Certification
3 2 (9.52%) A+ Certification
3 2 (9.52%) Computer Science Degree
3 2 (9.52%) MCP
3 2 (9.52%) Microsoft Certification
Quality Assurance & Compliance
1 4 (19.05%) SLA
2 2 (9.52%) ITGC
2 2 (9.52%) Sarbanes-Oxley
3 1 (4.76%) Accessibility
System Software
1 13 (61.90%) Active Directory
Vendors
1 9 (42.86%) Microsoft
2 3 (14.29%) iManage
3 2 (9.52%) Adobe
3 2 (9.52%) Google
4 1 (4.76%) Aderant
4 1 (4.76%) Apple
4 1 (4.76%) Citrix
4 1 (4.76%) Intapp