1st/2nd Line Support Jobs in the East of England

1st/2nd Line Support
England > East of England

The median 1st/2nd Line Support salary in the East of England is £31,000 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 205 219 263
Rank change year-on-year +14 +44 -81
Permanent jobs requiring a 1st/2nd Line Support 22 14 23
As % of all permanent jobs advertised in the East of England 0.36% 0.27% 0.34%
As % of the Job Titles category 0.38% 0.32% 0.37%
Number of salaries quoted 20 14 23
10th Percentile £23,000 £25,000 £21,950
25th Percentile £24,500 £25,313 £23,594
Median annual salary (50th Percentile) £31,000 £27,500 £26,500
Median % change year-on-year +12.73% +3.77% +7.07%
75th Percentile £40,000 £32,313 £33,250
90th Percentile - £33,600 £33,728
England median annual salary £30,000 £29,250 £27,500
% change year-on-year +2.56% +6.36% +7.84%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,801 4,346 6,262
% of permanent jobs with a recognized job title 93.91% 84.05% 93.31%
Number of salaries quoted 4,431 2,204 2,915
10th Percentile £25,809 £26,250 £27,500
25th Percentile £31,250 £36,356 £35,850
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,000 £67,500 £65,000
90th Percentile £75,000 £80,000 £77,500
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

1st/2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in the East of England.

Salary trend for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Salary Histogram in the East of England

Salary distribution for jobs citing 1st/2nd Line Support in the East of England over the 6 months to 20 May 2024.

Salary histogram for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the East of England region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Norfolk - 8 £31,000 -
Essex +11 7 £40,000 +45.45%
Hertfordshire +11 3 £24,000 -15.79% 1
Suffolk - 3 £25,000 -
Cambridgeshire +11 1 £26,000 -3.70%
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 20 May 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 1st/2nd Line Support in the job title.

1 20 (90.91%) Windows
2 18 (81.82%) Microsoft 365
3 15 (68.18%) Active Directory
4 14 (63.64%) Microsoft
5 13 (59.09%) Customer Service
6 10 (45.45%) VMware
6 10 (45.45%) TCP/IP
7 9 (40.91%) SharePoint
7 9 (40.91%) Windows 10
7 9 (40.91%) Windows Server
8 6 (27.27%) Finance
8 6 (27.27%) Microsoft Office
8 6 (27.27%) Microsoft Exchange
8 6 (27.27%) Social Skills
9 5 (22.73%) Publishing
9 5 (22.73%) Time Management
9 5 (22.73%) DNS
9 5 (22.73%) DHCP
9 5 (22.73%) Web Development
10 4 (18.18%) Problem-Solving
11 3 (13.64%) Power Platform
11 3 (13.64%) Shopify
11 3 (13.64%) Mimecast
11 3 (13.64%) Power BI
11 3 (13.64%) B2B Sales
11 3 (13.64%) JDE EnterpriseOne
11 3 (13.64%) JD Edwards
11 3 (13.64%) Oracle
11 3 (13.64%) Business Intelligence
11 3 (13.64%) B2B

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (40.91%) SharePoint
2 6 (27.27%) Microsoft Exchange
Applications
1 6 (27.27%) Microsoft Office
Business Applications
1 3 (13.64%) JDE EnterpriseOne
1 3 (13.64%) Shopify
Cloud Services
1 18 (81.82%) Microsoft 365
2 3 (13.64%) Mimecast
2 3 (13.64%) Power Platform
Communications & Networking
1 10 (45.45%) TCP/IP
2 5 (22.73%) DHCP
2 5 (22.73%) DNS
3 2 (9.09%) VoIP
Database & Business Intelligence
1 3 (13.64%) Power BI
General
1 6 (27.27%) Finance
1 6 (27.27%) Social Skills
2 5 (22.73%) Publishing
3 1 (4.55%) Legal
Operating Systems
1 20 (90.91%) Windows
2 9 (40.91%) Windows 10
2 9 (40.91%) Windows Server
Processes & Methodologies
1 13 (59.09%) Customer Service
2 5 (22.73%) Time Management
2 5 (22.73%) Web Development
3 4 (18.18%) Problem-Solving
4 3 (13.64%) B2B
4 3 (13.64%) B2B Sales
4 3 (13.64%) Business Intelligence
4 3 (13.64%) E-Commerce
4 3 (13.64%) ERP
5 2 (9.09%) Agile
6 1 (4.55%) Collaborative Culture
6 1 (4.55%) Continuous Improvement
6 1 (4.55%) Customer-Centric Approach
6 1 (4.55%) Customer-Centricity
6 1 (4.55%) ITIL
6 1 (4.55%) Proactive Monitoring
6 1 (4.55%) Process Improvement
Qualifications
1 2 (9.09%) Microsoft Certification
2 1 (4.55%) A+ Certification
2 1 (4.55%) DBS Check
Quality Assurance & Compliance
1 1 (4.55%) SLA
System Software
1 15 (68.18%) Active Directory
Vendors
1 14 (63.64%) Microsoft
2 10 (45.45%) VMware
3 3 (13.64%) JD Edwards
3 3 (13.64%) Oracle