2nd Line Support Engineer Jobs in the East of England

Second Line Support Engineer
England > East of England

The median Second Line Support Engineer salary in the East of England is £32,500 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 175 195 248
Rank change year-on-year +20 +53 -70
Permanent jobs requiring a 2nd Line Support Engineer 49 30 31
As % of all permanent jobs advertised in the East of England 0.79% 0.58% 0.47%
As % of the Job Titles category 0.84% 0.69% 0.50%
Number of salaries quoted 49 30 29
10th Percentile £26,000 £24,500 -
25th Percentile £26,500 £27,938 £31,250
Median annual salary (50th Percentile) £32,500 £32,500 £32,500
Median % change year-on-year - - +13.04%
75th Percentile £38,750 £35,000 £33,750
90th Percentile £40,000 - £34,800
England median annual salary £31,750 £32,500 £31,500
% change year-on-year -2.31% +3.17% +10.53%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,800 4,355 6,221
% of permanent jobs with a recognized job title 93.91% 84.04% 93.39%
Number of salaries quoted 4,430 2,201 2,891
10th Percentile £25,809 £26,250 £27,500
25th Percentile £31,250 £36,356 £35,955
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,213 £67,500 £65,000
90th Percentile £75,000 £80,000 £77,500
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the East of England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 2nd Line Support Engineer in the East of England

2nd Line Support Engineer
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the East of England.

Salary trend for 2nd Line Support Engineer in the East of England

2nd Line Support Engineer
Salary Histogram in the East of England

Salary distribution for jobs citing 2nd Line Support Engineer in the East of England over the 6 months to 19 May 2024.

Salary histogram for 2nd Line Support Engineer in the East of England

2nd Line Support Engineer
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the East of England region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +27 22 £32,500 - 3
Essex +8 16 £38,750 +10.71%
Norfolk - 8 £27,000 - 1
Cambridgeshire +8 3 £27,000 +1.89% 3
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 19 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 2nd Line Support Engineer in the job title.

1 42 (85.71%) Windows
1 42 (85.71%) Microsoft 365
2 40 (81.63%) Microsoft
3 35 (71.43%) SharePoint
4 33 (67.35%) Azure
5 28 (57.14%) Windows Server
6 24 (48.98%) Windows 10
6 24 (48.98%) Active Directory
7 23 (46.94%) Social Skills
8 20 (40.82%) VMware
9 19 (38.78%) Microsoft Exchange
9 19 (38.78%) ITIL
10 18 (36.73%) Customer Service
11 17 (34.69%) Microsoft Intune
12 16 (32.65%) Firewall
12 16 (32.65%) Entra ID
13 13 (26.53%) VMware Infrastructure
14 11 (22.45%) Linux
15 10 (20.41%) Virtual Desktop
16 9 (18.37%) Line Management
16 9 (18.37%) Mentoring
17 8 (16.33%) MariaDB
17 8 (16.33%) CompTIA Security+
17 8 (16.33%) Project Delivery
17 8 (16.33%) Microsoft Certification
17 8 (16.33%) Sophos
17 8 (16.33%) Wi-Fi
17 8 (16.33%) MySQL
17 8 (16.33%) SQL Server
17 8 (16.33%) Microsoft Office

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (71.43%) SharePoint
2 19 (38.78%) Microsoft Exchange
Applications
1 8 (16.33%) Microsoft Office
Cloud Services
1 42 (85.71%) Microsoft 365
2 33 (67.35%) Azure
3 16 (32.65%) Entra ID
4 7 (14.29%) OneDrive
5 1 (2.04%) IaaS
Communications & Networking
1 16 (32.65%) Firewall
2 8 (16.33%) Wi-Fi
3 7 (14.29%) Internet
3 7 (14.29%) LAN
3 7 (14.29%) TCP/IP
3 7 (14.29%) WAN
4 6 (12.24%) Intranet
4 6 (12.24%) Remote Desktop
4 6 (12.24%) VPN
5 1 (2.04%) VoIP
5 1 (2.04%) Wireless
Database & Business Intelligence
1 8 (16.33%) MariaDB
1 8 (16.33%) MySQL
1 8 (16.33%) SQL Server
2 6 (12.24%) Amazon RDS
Development Applications
1 3 (6.12%) JIRA
General
1 23 (46.94%) Social Skills
2 2 (4.08%) Finance
3 1 (2.04%) Legal
3 1 (2.04%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (8.16%) Cocoa
Miscellaneous
1 7 (14.29%) iPad
Operating Systems
1 42 (85.71%) Windows
2 28 (57.14%) Windows Server
3 24 (48.98%) Windows 10
4 11 (22.45%) Linux
5 6 (12.24%) Apple iOS
6 1 (2.04%) Windows Server 2012
6 1 (2.04%) Windows Server 2019
Processes & Methodologies
1 19 (38.78%) ITIL
2 18 (36.73%) Customer Service
3 9 (18.37%) Line Management
3 9 (18.37%) Mentoring
4 8 (16.33%) Project Delivery
4 8 (16.33%) Project Planning
5 7 (14.29%) Time Management
6 6 (12.24%) Kalman Filter
7 4 (8.16%) Problem-Solving
7 4 (8.16%) Server Management
7 4 (8.16%) Software Deployment
7 4 (8.16%) Software Testing
8 3 (6.12%) Patch Management
9 1 (2.04%) Customer-Centric Approach
9 1 (2.04%) Customer-Centricity
9 1 (2.04%) Cybersecurity
9 1 (2.04%) Mobile Device Management
9 1 (2.04%) Server Virtualisation
Programming Languages
1 5 (10.20%) PowerShell
Qualifications
1 8 (16.33%) CompTIA Security+
1 8 (16.33%) Microsoft Certification
1 8 (16.33%) Network+ Certification
2 6 (12.24%) HND
3 1 (2.04%) Azure Certification
3 1 (2.04%) Degree
Quality Assurance & Compliance
1 4 (8.16%) SLA
System Software
1 24 (48.98%) Active Directory
2 13 (26.53%) VMware Infrastructure
3 10 (20.41%) Virtual Desktop
4 7 (14.29%) Hyper-V
5 6 (12.24%) vSphere
Systems Management
1 17 (34.69%) Microsoft Intune
2 6 (12.24%) SmoothWall
3 1 (2.04%) SCCM
Vendors
1 40 (81.63%) Microsoft
2 20 (40.82%) VMware
3 8 (16.33%) Sophos
4 7 (14.29%) Citrix
4 7 (14.29%) HP
5 6 (12.24%) Apple
5 6 (12.24%) Veeam