Service Desk Analyst Jobs in the East of England

Service Desk Analyst
England > East of England

The median Service Desk Analyst salary in the East of England is £26,500 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 157 181 243
Rank change year-on-year +24 +62 -73
Permanent jobs requiring a Service Desk Analyst 60 44 45
As % of all permanent jobs advertised in the East of England 0.96% 0.87% 0.67%
As % of the Job Titles category 1.02% 1.03% 0.72%
Number of salaries quoted 41 39 45
10th Percentile £21,250 £21,750 £22,450
25th Percentile £22,750 £23,375 £25,000
Median annual salary (50th Percentile) £26,500 £24,000 £28,500
Median % change year-on-year +10.42% -15.79% +7.55%
75th Percentile £28,750 £28,103 £30,250
90th Percentile £32,725 £31,850 £32,500
England median annual salary £26,500 £26,500 £25,375
% change year-on-year - +4.43% +5.73%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,876 4,263 6,292
% of permanent jobs with a recognized job title 93.94% 83.85% 93.17%
Number of salaries quoted 4,496 2,163 2,893
10th Percentile £25,809 £26,250 £27,500
25th Percentile £31,250 £36,544 £35,165
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £62,500 £67,500 £65,000
90th Percentile £75,000 £80,000 £77,400
England median annual salary £52,550 £60,800 £60,000
% change year-on-year -13.57% +1.33% +9.09%

Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Desk Analyst in the East of England.

Salary trend for Service Desk Analyst in the East of England

Service Desk Analyst
Salary Histogram in the East of England

Salary distribution for jobs citing Service Desk Analyst in the East of England over the 6 months to 23 May 2024.

Salary histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +16 20 £27,750 +9.04% 4
Bedfordshire - 14 £22,500 - 2
Cambridgeshire +14 11 £27,500 +17.02% 8
Suffolk -7 7 £27,000 +2.82%
Essex +7 5 £23,750 -1.04%
Norfolk - 3 £27,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 23 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Service Desk Analyst in the job title.

1 44 (73.33%) Windows
2 43 (71.67%) Microsoft 365
3 42 (70.00%) Social Skills
4 41 (68.33%) Active Directory
5 36 (60.00%) Microsoft
6 33 (55.00%) ITIL
7 22 (36.67%) Analytical Skills
8 21 (35.00%) Android
9 20 (33.33%) Degree
10 18 (30.00%) Statistics
10 18 (30.00%) Root Cause Analysis
10 18 (30.00%) LAN
10 18 (30.00%) WAN
11 17 (28.33%) Customer Service
12 16 (26.67%) Problem-Solving
13 13 (21.67%) Firewall
14 11 (18.33%) Windows Server
15 10 (16.67%) VMware
16 9 (15.00%) vSphere
17 8 (13.33%) Service Delivery
17 8 (13.33%) Microsoft Office
17 8 (13.33%) SLA
18 7 (11.67%) VPN
18 7 (11.67%) Veeam
18 7 (11.67%) Replication
18 7 (11.67%) Ticket Management
18 7 (11.67%) Focus Group
19 6 (10.00%) Windows 10
19 6 (10.00%) ServiceNow
20 5 (8.33%) Microsoft Excel

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.67%) Microsoft Exchange
2 2 (3.33%) Confluence
Applications
1 8 (13.33%) Microsoft Office
2 5 (8.33%) Microsoft Excel
Cloud Services
1 43 (71.67%) Microsoft 365
2 3 (5.00%) Azure
3 1 (1.67%) Mimecast
Communications & Networking
1 18 (30.00%) LAN
1 18 (30.00%) WAN
2 13 (21.67%) Firewall
3 7 (11.67%) VPN
4 2 (3.33%) Wi-Fi
Development Applications
1 4 (6.67%) JIRA
General
1 42 (70.00%) Social Skills
2 22 (36.67%) Analytical Skills
3 5 (8.33%) Inclusion and Diversity
4 2 (3.33%) Organisational Skills
5 1 (1.67%) Local Government
Miscellaneous
1 7 (11.67%) Replication
2 4 (6.67%) Self-Motivation
3 1 (1.67%) Blackberry
3 1 (1.67%) Data Protection Act
3 1 (1.67%) iPad
3 1 (1.67%) iPhone
3 1 (1.67%) Management Information System
3 1 (1.67%) Video Conferencing
Operating Systems
1 44 (73.33%) Windows
2 21 (35.00%) Android
3 11 (18.33%) Windows Server
4 6 (10.00%) Windows 10
5 2 (3.33%) Linux
5 2 (3.33%) Windows Server 2016
5 2 (3.33%) Windows Server 2019
Processes & Methodologies
1 33 (55.00%) ITIL
2 18 (30.00%) Root Cause Analysis
2 18 (30.00%) Statistics
3 17 (28.33%) Customer Service
4 16 (26.67%) Problem-Solving
5 8 (13.33%) Service Delivery
6 7 (11.67%) Focus Group
6 7 (11.67%) Ticket Management
7 5 (8.33%) Customer-Centric Approach
7 5 (8.33%) Customer-Centricity
7 5 (8.33%) Hardware Maintenance
8 4 (6.67%) Active Listening
8 4 (6.67%) Incident Management
9 3 (5.00%) Business Continuity
9 3 (5.00%) Collaborative Culture
9 3 (5.00%) Disaster Recovery
9 3 (5.00%) ITSM
9 3 (5.00%) Matrix Management
9 3 (5.00%) Matrix Organization
10 1 (1.67%) Workflow
Programming Languages
1 1 (1.67%) SQL
Qualifications
1 20 (33.33%) Degree
2 3 (5.00%) A+ Certification
2 3 (5.00%) DV Cleared
2 3 (5.00%) SC Cleared
2 3 (5.00%) Security Cleared
3 1 (1.67%) ITIL Certification
3 1 (1.67%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (13.33%) SLA
System Software
1 41 (68.33%) Active Directory
2 9 (15.00%) vSphere
Systems Management
1 2 (3.33%) Microsoft Intune
Vendors
1 36 (60.00%) Microsoft
2 10 (16.67%) VMware
3 7 (11.67%) Veeam
4 6 (10.00%) ServiceNow
5 4 (6.67%) Google
6 2 (3.33%) Apple
6 2 (3.33%) Citrix
6 2 (3.33%) Commvault
7 1 (1.67%) Cisco
7 1 (1.67%) Dell