First Line Help Desk Support Jobs in England

First Line Help Desk Support
UK > England

The median First Line Help Desk Support salary in England is £24,000 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 776 899 1136
Rank change year-on-year +123 +237 -286
Permanent jobs requiring a First Line Help Desk Support 60 10 30
As % of all permanent jobs advertised in England 0.068% 0.012% 0.021%
As % of the Job Titles category 0.071% 0.013% 0.022%
Number of salaries quoted 60 10 30
10th Percentile £20,950 £20,975 £21,225
25th Percentile £22,188 £22,631 £21,375
Median annual salary (50th Percentile) £24,000 £25,000 £25,406
Median % change year-on-year -4.00% -1.60% +20.35%
75th Percentile £25,000 £26,125 £30,000
90th Percentile £26,000 £27,625 £30,250
UK median annual salary £23,750 £25,000 £25,406
% change year-on-year -5.00% -1.60% +20.35%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 84,097 79,150 134,411
% of permanent jobs with a recognized job title 94.64% 91.43% 96.02%
Number of salaries quoted 62,393 50,588 75,337
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,800 £60,000
Median % change year-on-year -13.65% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

First Line Help Desk Support
Job Vacancy Trend in England

Job postings that featured First Line Help Desk Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for First Line Help Desk Support in England

First Line Help Desk Support
Salary Trend in England

3-month moving average salary quoted in jobs citing First Line Help Desk Support in England.

Salary trend for First Line Help Desk Support in England

First Line Help Desk Support
Salary Histogram in England

Salary distribution for jobs citing First Line Help Desk Support in England over the 6 months to 28 May 2024.

Salary histogram for First Line Help Desk Support in England

First Line Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing First Line Help Desk Support within the England region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +20 20 £24,000 -4.00% 1
North of England +60 13 £21,000 -23.64% 1
Midlands +4 13 £24,000 +9.49%
South West -16 12 £23,577 -7.54%
West Midlands +18 11 £24,000 +11.63%
North West - 8 £21,000 -
Yorkshire - 5 £21,000 -
East Midlands -14 2 £23,500 -6.00%
East of England - 2 £25,000 -
First Line Help Desk Support
UK

First Line Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 28 May 2024, First Line Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring First Line Help Desk Support in the job title.

1 33 (55.00%) Customer Service
2 25 (41.67%) Microsoft
3 23 (38.33%) Microsoft 365
4 21 (35.00%) Active Directory
5 20 (33.33%) Microsoft Office
5 20 (33.33%) Windows
6 18 (30.00%) Firewall
6 18 (30.00%) Social Skills
6 18 (30.00%) Problem-Solving
7 15 (25.00%) SharePoint
7 15 (25.00%) SLA
8 14 (23.33%) Windows 10
9 12 (20.00%) DNS
9 12 (20.00%) DHCP
9 12 (20.00%) Security Cleared
9 12 (20.00%) WatchGuard
10 9 (15.00%) Gamification
10 9 (15.00%) SQL
11 6 (10.00%) SD-WAN
11 6 (10.00%) Customer Experience
11 6 (10.00%) Virtual Machines
11 6 (10.00%) Cyber Essentials
11 6 (10.00%) Cyber Essentials PLUS
11 6 (10.00%) Time Management
11 6 (10.00%) Azure
11 6 (10.00%) Entra ID
11 6 (10.00%) Data Centre
11 6 (10.00%) Billing
11 6 (10.00%) PostgreSQL
11 6 (10.00%) Wireless

First Line Help Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (25.00%) SharePoint
2 3 (5.00%) Microsoft Exchange
Applications
1 20 (33.33%) Microsoft Office
2 2 (3.33%) Microsoft Excel
2 2 (3.33%) Microsoft PowerPoint
3 1 (1.67%) Spreadsheet
Business Applications
1 2 (3.33%) assyst
1 2 (3.33%) Sage 200
1 2 (3.33%) Sage 50
Cloud Services
1 23 (38.33%) Microsoft 365
2 6 (10.00%) Azure
2 6 (10.00%) Entra ID
Communications & Networking
1 18 (30.00%) Firewall
2 12 (20.00%) DHCP
2 12 (20.00%) DNS
3 6 (10.00%) LAN
3 6 (10.00%) MPLS
3 6 (10.00%) SD-WAN
3 6 (10.00%) Wireless
4 4 (6.67%) TCP/IP
5 1 (1.67%) Remote Desktop
5 1 (1.67%) VPN
5 1 (1.67%) Wi-Fi
Database & Business Intelligence
1 6 (10.00%) PostgreSQL
2 2 (3.33%) MS Access
2 2 (3.33%) SQL Server
General
1 18 (30.00%) Social Skills
2 6 (10.00%) Billing
2 6 (10.00%) Finance
2 6 (10.00%) Local Government
2 6 (10.00%) Telecoms
3 5 (8.33%) Retail
4 3 (5.00%) Law
5 1 (1.67%) Inclusion and Diversity
Miscellaneous
1 6 (10.00%) CCTV
1 6 (10.00%) Data Centre
2 3 (5.00%) Self-Motivation
3 2 (3.33%) Driving Licence
3 2 (3.33%) Smartphone
Operating Systems
1 20 (33.33%) Windows
2 14 (23.33%) Windows 10
3 4 (6.67%) Windows Server
4 3 (5.00%) Windows 7
5 2 (3.33%) Android
5 2 (3.33%) Windows Server 2008
5 2 (3.33%) Windows Server 2012
Processes & Methodologies
1 33 (55.00%) Customer Service
2 18 (30.00%) Problem-Solving
3 9 (15.00%) Gamification
4 6 (10.00%) Customer Experience
4 6 (10.00%) Time Management
5 3 (5.00%) B2B
5 3 (5.00%) Email Filtering
5 3 (5.00%) Fintech
5 3 (5.00%) ITIL
5 3 (5.00%) Kalman Filter
6 2 (3.33%) Android Development
6 2 (3.33%) CRM
6 2 (3.33%) Project Management
6 2 (3.33%) Service Delivery
7 1 (1.67%) Break/Fix
7 1 (1.67%) Impact Assessments
Programming Languages
1 9 (15.00%) SQL
Qualifications
1 12 (20.00%) Security Cleared
2 3 (5.00%) Degree
3 2 (3.33%) Microsoft Certification
Quality Assurance & Compliance
1 15 (25.00%) SLA
2 6 (10.00%) Cyber Essentials
2 6 (10.00%) Cyber Essentials PLUS
3 3 (5.00%) GDPR
System Software
1 21 (35.00%) Active Directory
2 6 (10.00%) Virtual Machines
3 3 (5.00%) VMware Infrastructure
3 3 (5.00%) VMware Server
3 3 (5.00%) VMware Workstation
Vendors
1 25 (41.67%) Microsoft
2 12 (20.00%) WatchGuard
3 3 (5.00%) CrowdStrike
3 3 (5.00%) Cylance
3 3 (5.00%) VMware
4 2 (3.33%) Sage
4 2 (3.33%) ServiceNow
4 2 (3.33%) Xero
5 1 (1.67%) Apple