1st Line Support Analyst Jobs in England

First Line Support Analyst
UK > England

The median First Line Support Analyst salary in England is £25,500 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 724 814 953
Rank change year-on-year +90 +139 -164
Permanent jobs requiring a 1st Line Support Analyst 112 95 213
As % of all permanent jobs advertised in England 0.13% 0.11% 0.15%
As % of the Job Titles category 0.13% 0.12% 0.16%
Number of salaries quoted 108 88 187
10th Percentile £21,000 £20,750 £20,500
25th Percentile £23,000 £22,250 £21,250
Median annual salary (50th Percentile) £25,500 £25,500 £25,000
Median % change year-on-year - +2.00% +13.64%
75th Percentile £29,250 £28,000 £27,750
90th Percentile £37,875 £35,000 £30,000
UK median annual salary £25,500 £25,750 £24,812
% change year-on-year -0.97% +3.78% +12.78%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 84,097 79,150 134,411
% of permanent jobs with a recognized job title 94.64% 91.43% 96.02%
Number of salaries quoted 62,393 50,588 75,337
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,800 £60,000
Median % change year-on-year -13.65% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in England.

Salary trend for 1st Line Support Analyst in England

1st Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 1st Line Support Analyst in England over the 6 months to 28 May 2024.

Salary histogram for 1st Line Support Analyst in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +3 41 £25,500 -0.97% 2
London +161 32 £32,500 +8.33% 1
North of England +70 27 £24,000 +10.34% 1
Yorkshire +95 17 £24,500 +4.26%
North West +12 9 £21,000 +6.33% 1
East of England -7 7 £23,500 +4.44% 2
Midlands -22 3 £26,250 +5.00% 2
East Midlands -22 2 £26,000 -1.89%
South West -28 2 £27,500 -8.33% 1
West Midlands 0 1 £26,500 +8.16% 2
North East -6 1 £20,000 -27.27%
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 28 May 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Analyst in the job title.

1 72 (64.29%) Windows
2 68 (60.71%) Active Directory
3 59 (52.68%) Microsoft Office
4 54 (48.21%) Microsoft
5 52 (46.43%) Microsoft 365
6 50 (44.64%) Social Skills
7 41 (36.61%) Customer Service
8 33 (29.46%) SLA
9 26 (23.21%) SharePoint
10 25 (22.32%) Windows 10
11 20 (17.86%) Finance
12 19 (16.96%) ITIL
12 19 (16.96%) Problem-Solving
13 18 (16.07%) DNS
13 18 (16.07%) DHCP
14 15 (13.39%) Firewall
14 15 (13.39%) ITSM
14 15 (13.39%) Management Information System
14 15 (13.39%) Analytical Skills
14 15 (13.39%) Degree
15 14 (12.50%) Incident Management
15 14 (12.50%) Apple iOS
15 14 (12.50%) SQL
15 14 (12.50%) Linux
16 13 (11.61%) Microsoft Exchange
16 13 (11.61%) ServiceNow
16 13 (11.61%) Security Cleared
17 12 (10.71%) WatchGuard
17 12 (10.71%) FIX Protocol
17 12 (10.71%) Banking

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (23.21%) SharePoint
2 13 (11.61%) Microsoft Exchange
3 1 (0.89%) Confluence
Applications
1 59 (52.68%) Microsoft Office
2 12 (10.71%) Microsoft Excel
3 10 (8.93%) Microsoft PowerPoint
Business Applications
1 2 (1.79%) assyst
Cloud Services
1 52 (46.43%) Microsoft 365
2 12 (10.71%) Azure
3 10 (8.93%) Mimecast
4 6 (5.36%) SaaS
5 2 (1.79%) AWS
5 2 (1.79%) Entra ID
6 1 (0.89%) Power Platform
Communications & Networking
1 18 (16.07%) DHCP
1 18 (16.07%) DNS
2 15 (13.39%) Firewall
3 7 (6.25%) VoIP
4 5 (4.46%) LAN
5 3 (2.68%) TCP/IP
5 3 (2.68%) VPN
5 3 (2.68%) Wi-Fi
6 2 (1.79%) WAN
7 1 (0.89%) Cisco ASA
7 1 (0.89%) Cisco IOS
7 1 (0.89%) NAS
7 1 (0.89%) SAN
7 1 (0.89%) Wireless
Database & Business Intelligence
1 3 (2.68%) SQL Server
2 1 (0.89%) MySQL
2 1 (0.89%) Power BI
Development Applications
1 9 (8.04%) JIRA
General
1 50 (44.64%) Social Skills
2 20 (17.86%) Finance
3 15 (13.39%) Analytical Skills
4 12 (10.71%) Banking
4 12 (10.71%) Front Office
5 8 (7.14%) Law
6 6 (5.36%) Telecoms
7 3 (2.68%) Inclusion and Diversity
7 3 (2.68%) Manufacturing
8 2 (1.79%) Legal
8 2 (1.79%) Retail
9 1 (0.89%) Back Office
9 1 (0.89%) Presentation Skills
9 1 (0.89%) Public Sector
9 1 (0.89%) Wearables
Libraries, Frameworks & Software Standards
1 12 (10.71%) FIX Protocol
Miscellaneous
1 15 (13.39%) Management Information System
2 10 (8.93%) Data Centre
2 10 (8.93%) Driving Licence
3 4 (3.57%) iPad
4 3 (2.68%) Mobile App
4 3 (2.68%) Private Cloud
4 3 (2.68%) Video Conferencing
5 2 (1.79%) e-Learning
5 2 (1.79%) Self-Motivation
6 1 (0.89%) CMDB
6 1 (0.89%) Hedge funds
6 1 (0.89%) Life Science
6 1 (0.89%) NHS
6 1 (0.89%) Onboarding
6 1 (0.89%) Renewable Energy
6 1 (0.89%) Team-Oriented Environment
6 1 (0.89%) Virtual Team
Operating Systems
1 72 (64.29%) Windows
2 25 (22.32%) Windows 10
3 14 (12.50%) Apple iOS
3 14 (12.50%) Linux
4 12 (10.71%) Windows Server
5 3 (2.68%) Windows Server 2008
6 2 (1.79%) Android
6 2 (1.79%) Windows 7
6 2 (1.79%) Windows Server 2012
7 1 (0.89%) Windows Server 2016
7 1 (0.89%) Windows Server 2019
Processes & Methodologies
1 41 (36.61%) Customer Service
2 19 (16.96%) ITIL
2 19 (16.96%) Problem-Solving
3 15 (13.39%) ITSM
4 14 (12.50%) Incident Management
5 11 (9.82%) Proactive Monitoring
6 9 (8.04%) Business Continuity
6 9 (8.04%) Gamification
7 8 (7.14%) Service Management
8 6 (5.36%) Analytics
8 6 (5.36%) Information Security
9 5 (4.46%) Disaster Recovery
10 4 (3.57%) Cloud Security
10 4 (3.57%) Customer Experience
10 4 (3.57%) Service Delivery
10 4 (3.57%) Time Management
11 2 (1.79%) Asset Management
11 2 (1.79%) Break/Fix
11 2 (1.79%) Computer Science
11 2 (1.79%) IT Strategy
Programming Languages
1 14 (12.50%) SQL
Qualifications
1 15 (13.39%) Degree
2 13 (11.61%) Security Cleared
3 9 (8.04%) Microsoft Certification
4 7 (6.25%) A+ Certification
4 7 (6.25%) MCDST
5 3 (2.68%) Computer Science Degree
6 1 (0.89%) ITIL Foundation Certificate
6 1 (0.89%) MCP
6 1 (0.89%) MCSA
6 1 (0.89%) SC Cleared
Quality Assurance & Compliance
1 33 (29.46%) SLA
System Software
1 68 (60.71%) Active Directory
2 3 (2.68%) VMware Infrastructure
3 2 (1.79%) Hyper-V
Systems Management
1 10 (8.93%) Microsoft Intune
2 9 (8.04%) SCCM
Vendors
1 54 (48.21%) Microsoft
2 13 (11.61%) ServiceNow
3 12 (10.71%) Cisco
3 12 (10.71%) WatchGuard
4 10 (8.93%) Apple
4 10 (8.93%) Dell
4 10 (8.93%) HP
4 10 (8.93%) NetApp
5 4 (3.57%) Veeam
6 3 (2.68%) VMware
7 2 (1.79%) Citrix
8 1 (0.89%) Bloomberg
8 1 (0.89%) Salesforce