2nd Line Support Analyst Jobs in England

Second Line Support Analyst
UK > England

The median Second Line Support Analyst salary in England is £34,500 per year according to job vacancies posted during the 6 months to 8 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 Jun 2024
Same period 2023 Same period 2022
Rank 761 726 870
Rank change year-on-year -35 +144 -143
Permanent jobs requiring a 2nd Line Support Analyst 100 148 314
As % of all permanent jobs advertised in England 0.11% 0.18% 0.22%
As % of the Job Titles category 0.11% 0.20% 0.23%
Number of salaries quoted 83 137 274
10th Percentile £26,250 £26,250 £23,315
25th Percentile £29,125 £27,500 £25,500
Median annual salary (50th Percentile) £34,500 £31,000 £30,000
Median % change year-on-year +11.29% +3.33% +6.19%
75th Percentile £40,000 £34,500 £35,000
90th Percentile £46,250 £42,000 £40,000
UK median annual salary £33,250 £31,000 £30,000
% change year-on-year +7.26% +3.33% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,935 75,643 138,160
% of permanent jobs with a recognized job title 94.74% 91.23% 95.96%
Number of salaries quoted 65,011 49,623 75,965
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,402 £45,000 £43,023
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £70,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in England.

Salary trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Analyst in England over the 6 months to 8 June 2024.

Salary histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 6 months to 8 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +43 25 £37,500 +15.38% 1
North of England +24 22 £30,500 -7.58% 5
South East -24 16 £28,875 -6.85% 1
Midlands -45 15 £30,000 +7.14%
North West +2 12 £31,250 -6.72% 2
South West -30 12 £43,000 +43.33% 1
Yorkshire +73 10 £30,500 -3.94% 1
West Midlands -13 8 £34,500 +21.05%
East of England -16 8 £35,000 +25.00% 1
East Midlands -31 7 £28,750 +4.55%
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 8 June 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 60 (60.00%) Windows
1 60 (60.00%) Microsoft
1 60 (60.00%) Microsoft 365
2 52 (52.00%) Active Directory
3 33 (33.00%) Customer Service
4 32 (32.00%) Problem-Solving
5 31 (31.00%) Microsoft Exchange
6 30 (30.00%) Social Skills
7 29 (29.00%) Citrix
8 28 (28.00%) Windows Server
9 25 (25.00%) Azure
10 23 (23.00%) ITIL
11 22 (22.00%) Microsoft Office
12 21 (21.00%) ITSM
13 20 (20.00%) SLA
13 20 (20.00%) Windows 10
14 17 (17.00%) Apple iOS
14 17 (17.00%) VMware
15 16 (16.00%) VMware Infrastructure
15 16 (16.00%) DNS
16 15 (15.00%) Firewall
16 15 (15.00%) SCCM
17 14 (14.00%) Manufacturing
17 14 (14.00%) DHCP
17 14 (14.00%) WAN
17 14 (14.00%) Microsoft Intune
18 13 (13.00%) LAN
18 13 (13.00%) Android
18 13 (13.00%) AWS
19 11 (11.00%) SQL

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (31.00%) Microsoft Exchange
2 8 (8.00%) SharePoint
Applications
1 22 (22.00%) Microsoft Office
2 1 (1.00%) Microsoft Excel
2 1 (1.00%) Microsoft PowerPoint
Business Applications
1 4 (4.00%) Dynamics CRM
1 4 (4.00%) Dynamics NAV
2 1 (1.00%) Dynamics AX
Cloud Services
1 60 (60.00%) Microsoft 365
2 25 (25.00%) Azure
3 13 (13.00%) AWS
4 10 (10.00%) Entra ID
5 8 (8.00%) OneDrive
6 7 (7.00%) GCP
7 5 (5.00%) Dynamics 365
8 4 (4.00%) Power Platform
9 1 (1.00%) Mimecast
Communications & Networking
1 16 (16.00%) DNS
2 15 (15.00%) Firewall
3 14 (14.00%) DHCP
3 14 (14.00%) WAN
4 13 (13.00%) LAN
5 8 (8.00%) Internet
5 8 (8.00%) TCP/IP
6 7 (7.00%) WLAN
7 5 (5.00%) Structured Cabling
7 5 (5.00%) VLAN
8 2 (2.00%) Cisco Firepower
8 2 (2.00%) Wi-Fi
9 1 (1.00%) Intranet
9 1 (1.00%) NAS
9 1 (1.00%) SAN
9 1 (1.00%) VoIP
9 1 (1.00%) VPN
9 1 (1.00%) Wireless
Database & Business Intelligence
1 5 (5.00%) SQL Server
2 2 (2.00%) Amazon RDS
Development Applications
1 1 (1.00%) JIRA
General
1 30 (30.00%) Social Skills
2 14 (14.00%) Manufacturing
3 11 (11.00%) Law
4 9 (9.00%) Legal
5 8 (8.00%) Finance
6 6 (6.00%) Analytical Skills
6 6 (6.00%) Marketing
7 4 (4.00%) Inclusion and Diversity
8 3 (3.00%) Documentation Skills
9 2 (2.00%) Banking
9 2 (2.00%) Billing
9 2 (2.00%) Digital Healthcare
9 2 (2.00%) Public Sector
9 2 (2.00%) Telecoms
10 1 (1.00%) Back Office
Miscellaneous
1 5 (5.00%) Driving Licence
2 4 (4.00%) Video Conferencing
2 4 (4.00%) Virtual Team
3 3 (3.00%) CMDB
3 3 (3.00%) iPhone
4 2 (2.00%) BYOD
4 2 (2.00%) Cyber Threat
4 2 (2.00%) Data Centre
4 2 (2.00%) Fat Client
4 2 (2.00%) IoT
4 2 (2.00%) Self-Motivation
4 2 (2.00%) Smartphone
4 2 (2.00%) Thin Client
5 1 (1.00%) iPad
5 1 (1.00%) Public Cloud
Operating Systems
1 60 (60.00%) Windows
2 28 (28.00%) Windows Server
3 20 (20.00%) Windows 10
4 17 (17.00%) Apple iOS
5 13 (13.00%) Android
6 7 (7.00%) Windows 7
6 7 (7.00%) Windows Server 2019
7 4 (4.00%) Linux
8 2 (2.00%) Red Hat Enterprise Linux
8 2 (2.00%) Windows Server 2012
8 2 (2.00%) Windows Server 2016
Processes & Methodologies
1 33 (33.00%) Customer Service
2 32 (32.00%) Problem-Solving
3 23 (23.00%) ITIL
4 21 (21.00%) ITSM
5 11 (11.00%) Mobile Device Management
5 11 (11.00%) Service Delivery
5 11 (11.00%) Service Management
6 10 (10.00%) CRM
7 9 (9.00%) Change Management
8 6 (6.00%) Incident Management
8 6 (6.00%) Server Virtualisation
9 5 (5.00%) Data Loss Prevention
10 4 (4.00%) ERP
10 4 (4.00%) Service Desk Management
10 4 (4.00%) Stakeholder Management
10 4 (4.00%) User Experience
11 3 (3.00%) Asset Management
11 3 (3.00%) Computer Science
11 3 (3.00%) Cybersecurity
11 3 (3.00%) Software Asset Management
Programming Languages
1 11 (11.00%) SQL
2 1 (1.00%) PowerShell
Qualifications
1 10 (10.00%) Degree
2 8 (8.00%) Microsoft Certification
3 6 (6.00%) A+ Certification
4 5 (5.00%) AWS Certification
4 5 (5.00%) Security Cleared
5 3 (3.00%) Computer Science Degree
5 3 (3.00%) DV Cleared
5 3 (3.00%) Network+ Certification
6 2 (2.00%) ITIL Certification
6 2 (2.00%) MCSA
Quality Assurance & Compliance
1 20 (20.00%) SLA
2 2 (2.00%) ISO 9001
2 2 (2.00%) ISO/IEC 27001
System Software
1 52 (52.00%) Active Directory
2 16 (16.00%) VMware Infrastructure
3 9 (9.00%) Hyper-V
4 7 (7.00%) Virtual Desktop
4 7 (7.00%) XenApp
4 7 (7.00%) XenDesktop
5 6 (6.00%) VMware Workstation
6 3 (3.00%) Terminal Services
7 1 (1.00%) VMware ESXi
Systems Management
1 15 (15.00%) SCCM
2 14 (14.00%) Microsoft Intune
3 5 (5.00%) WSUS
4 4 (4.00%) Jamf Pro
5 2 (2.00%) McAfee ePO
5 2 (2.00%) Nessus
Vendors
1 60 (60.00%) Microsoft
2 29 (29.00%) Citrix
3 17 (17.00%) VMware
4 11 (11.00%) ServiceNow
5 9 (9.00%) HP
6 8 (8.00%) Cisco
6 8 (8.00%) Google
7 7 (7.00%) Avaya
8 6 (6.00%) Dell
8 6 (6.00%) Symantec
9 5 (5.00%) Adobe
10 4 (4.00%) Apple
11 2 (2.00%) arcserve
11 2 (2.00%) Clearswift
11 2 (2.00%) F5
11 2 (2.00%) IBM
11 2 (2.00%) McAfee
11 2 (2.00%) Oracle
11 2 (2.00%) Red Hat
11 2 (2.00%) Veritas