2nd Line Support Engineer Jobs in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £31,750 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 531 552 823
Rank change year-on-year +21 +271 -131
Permanent jobs requiring a 2nd Line Support Engineer 327 396 341
As % of all permanent jobs advertised in England 0.38% 0.45% 0.25%
As % of the Job Titles category 0.40% 0.49% 0.26%
Number of salaries quoted 316 365 325
10th Percentile £25,500 £26,250 £25,850
25th Percentile £27,000 £28,000 £26,250
Median annual salary (50th Percentile) £31,750 £32,500 £31,500
Median % change year-on-year -2.31% +3.17% +10.53%
75th Percentile £35,000 £37,000 £34,373
90th Percentile £38,000 £40,000 £38,750
UK median annual salary £31,000 £32,500 £31,133
% change year-on-year -4.62% +4.39% +9.24%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,789 81,044 130,352
% of permanent jobs with a recognized job title 94.55% 91.54% 96.05%
Number of salaries quoted 60,868 51,693 74,746
10th Percentile £28,500 £32,525 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,000 £60,800 £60,000
Median % change year-on-year -12.83% +1.33% +9.09%
75th Percentile £71,250 £82,500 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 19 May 2024.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +79 76 £30,000 +8.70% 10
South East -65 70 £30,000 -4.00% 25
London +29 57 £34,000 -2.86% 14
East of England +20 49 £32,500 - 7
South West -7 46 £33,250 -10.14% 9
North West +15 36 £29,000 +0.87% 5
Midlands +12 32 £30,000 - 14
North East +19 22 £32,250 -0.77%
West Midlands +23 21 £30,000 -3.23% 11
Yorkshire +82 18 £32,500 +17.75% 5
East Midlands -9 11 £32,500 +8.33% 3
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 19 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 247 (75.54%) Windows
2 232 (70.95%) Active Directory
3 226 (69.11%) Microsoft 365
4 221 (67.58%) Microsoft
5 152 (46.48%) Social Skills
6 147 (44.95%) Azure
7 114 (34.86%) Windows Server
7 114 (34.86%) Problem-Solving
8 110 (33.64%) Windows 10
9 94 (28.75%) VMware
10 92 (28.13%) SharePoint
11 87 (26.61%) Microsoft Exchange
12 84 (25.69%) Customer Service
13 83 (25.38%) Firewall
14 76 (23.24%) Microsoft Office
15 73 (22.32%) Microsoft Intune
16 67 (20.49%) VMware Infrastructure
17 62 (18.96%) Hyper-V
18 55 (16.82%) Microsoft Certification
19 54 (16.51%) Entra ID
20 53 (16.21%) ITIL
21 48 (14.68%) Wi-Fi
22 45 (13.76%) Analytical Skills
23 41 (12.54%) WAN
23 41 (12.54%) Citrix
24 40 (12.23%) LAN
25 39 (11.93%) Degree
26 36 (11.01%) DNS
26 36 (11.01%) Organisational Skills
27 34 (10.40%) Mac OS

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (28.13%) SharePoint
2 87 (26.61%) Microsoft Exchange
3 12 (3.67%) SharePoint 2010
3 12 (3.67%) SharePoint 2013
4 2 (0.61%) Confluence
4 2 (0.61%) Exchange Server 2007
4 2 (0.61%) Exchange Server 2010
4 2 (0.61%) Exchange Server 2013
4 2 (0.61%) Skype for Business
5 1 (0.31%) IBM Notes
Applications
1 76 (23.24%) Microsoft Office
2 9 (2.75%) Microsoft Excel
3 2 (0.61%) Spreadsheet
Cloud Services
1 226 (69.11%) Microsoft 365
2 147 (44.95%) Azure
3 54 (16.51%) Entra ID
4 31 (9.48%) OneDrive
5 26 (7.95%) AWS
6 25 (7.65%) GCP
7 9 (2.75%) Dynamics 365
8 3 (0.92%) Azure Sentinel
8 3 (0.92%) Google Workspace
9 2 (0.61%) Mimecast
9 2 (0.61%) SaaS
10 1 (0.31%) IaaS
Communications & Networking
1 83 (25.38%) Firewall
2 48 (14.68%) Wi-Fi
3 41 (12.54%) WAN
4 40 (12.23%) LAN
5 36 (11.01%) DNS
6 27 (8.26%) DHCP
7 25 (7.65%) VPN
8 23 (7.03%) VLAN
9 21 (6.42%) Network Security
10 19 (5.81%) SAN
11 17 (5.20%) TCP/IP
12 15 (4.59%) VoIP
13 10 (3.06%) Remote Desktop
14 9 (2.75%) Internet
15 7 (2.14%) NAS
16 6 (1.83%) Intranet
17 5 (1.53%) PBX
18 3 (0.92%) Ethernet
18 3 (0.92%) SMTP
18 3 (0.92%) Wireless
Database & Business Intelligence
1 28 (8.56%) SQL Server
2 15 (4.59%) Amazon RDS
3 8 (2.45%) MariaDB
3 8 (2.45%) MySQL
4 1 (0.31%) Relational Database
Development Applications
1 5 (1.53%) JIRA
General
1 152 (46.48%) Social Skills
2 45 (13.76%) Analytical Skills
3 36 (11.01%) Organisational Skills
4 22 (6.73%) Finance
5 15 (4.59%) Law
6 11 (3.36%) Legal
7 10 (3.06%) Manufacturing
8 9 (2.75%) Documentation Skills
9 8 (2.45%) Telecoms
10 7 (2.14%) Retail
11 2 (0.61%) Banking
11 2 (0.61%) Games
11 2 (0.61%) Inclusion and Diversity
12 1 (0.31%) Advertising
12 1 (0.31%) Automotive
12 1 (0.31%) Pharmaceutical
12 1 (0.31%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.22%) Cocoa
2 2 (0.61%) .NET
3 1 (0.31%) EDI
3 1 (0.31%) Web Services
Miscellaneous
1 26 (7.95%) Driving Licence
2 21 (6.42%) Onboarding
3 20 (6.12%) EPoS
4 11 (3.36%) Enterprise Storage
5 9 (2.75%) iPad
6 8 (2.45%) Clustering
6 8 (2.45%) Self-Motivation
7 7 (2.14%) Smartphone
8 6 (1.83%) Video Conferencing
9 5 (1.53%) Replication
10 3 (0.92%) Apple TV
11 2 (0.61%) Management Information System
12 1 (0.31%) BYOD
12 1 (0.31%) Client/Server
12 1 (0.31%) Foreign Exchange (FX)
12 1 (0.31%) Hedge funds
12 1 (0.31%) iPhone
12 1 (0.31%) New Media
12 1 (0.31%) Public Cloud
12 1 (0.31%) Tandem
Operating Systems
1 247 (75.54%) Windows
2 114 (34.86%) Windows Server
3 110 (33.64%) Windows 10
4 34 (10.40%) Mac OS
5 25 (7.65%) Windows Server 2012
6 24 (7.34%) Linux
7 18 (5.50%) Apple iOS
8 12 (3.67%) Android
8 12 (3.67%) Windows Server 2019
9 7 (2.14%) Windows Server 2016
10 5 (1.53%) CentOS
10 5 (1.53%) Windows Server 2008
11 3 (0.92%) Mac OS X
12 2 (0.61%) Windows 7
13 1 (0.31%) Windows 8
13 1 (0.31%) Windows Mobile
Processes & Methodologies
1 114 (34.86%) Problem-Solving
2 84 (25.69%) Customer Service
3 53 (16.21%) ITIL
4 25 (7.65%) Computer Science
5 23 (7.03%) Mobile Device Management
6 17 (5.20%) Service Delivery
7 16 (4.89%) Incident Management
8 15 (4.59%) Server Virtualisation
9 12 (3.67%) Infrastructure Engineering
9 12 (3.67%) Mentoring
9 12 (3.67%) Server Management
10 11 (3.36%) Antivirus Management
10 11 (3.36%) Desktop Virtualisation
10 11 (3.36%) Kalman Filter
11 10 (3.06%) Time Management
12 9 (2.75%) Line Management
13 8 (2.45%) Project Delivery
13 8 (2.45%) Project Planning
14 7 (2.14%) Data Protection
14 7 (2.14%) Software Deployment
Programming Languages
1 22 (6.73%) PowerShell
2 10 (3.06%) SQL
3 3 (0.92%) Python
4 2 (0.61%) Bash
5 1 (0.31%) C++
5 1 (0.31%) Perl
Qualifications
1 55 (16.82%) Microsoft Certification
2 39 (11.93%) Degree
3 27 (8.26%) Security Cleared
4 25 (7.65%) DBS Check
5 23 (7.03%) Computer Science Degree
6 22 (6.73%) A+ Certification
6 22 (6.73%) SC Cleared
7 21 (6.42%) MCP
8 13 (3.98%) Azure Certification
9 12 (3.67%) MCITP
9 12 (3.67%) MCSE
10 8 (2.45%) CompTIA Security+
10 8 (2.45%) Network+ Certification
11 6 (1.83%) HND
12 5 (1.53%) CCNA
12 5 (1.53%) Cisco Certification
13 3 (0.92%) ITIL Certification
14 2 (0.61%) ITIL Foundation Certificate
15 1 (0.31%) AWS Certification
15 1 (0.31%) MBA
Quality Assurance & Compliance
1 20 (6.12%) SLA
2 1 (0.31%) GDPR
2 1 (0.31%) ISO/IEC 27001
2 1 (0.31%) PCI DSS
System Software
1 232 (70.95%) Active Directory
2 67 (20.49%) VMware Infrastructure
3 62 (18.96%) Hyper-V
4 14 (4.28%) Virtual Desktop
5 12 (3.67%) XenApp
5 12 (3.67%) XenDesktop
6 11 (3.36%) VMware ESXi
7 8 (2.45%) vSphere
8 6 (1.83%) VMware Workstation
9 3 (0.92%) Terminal Services
10 1 (0.31%) Firmware
10 1 (0.31%) Virtual Servers
10 1 (0.31%) VMware NSX
Systems Management
1 73 (22.32%) Microsoft Intune
2 32 (9.79%) SCCM
3 8 (2.45%) Failover Clustering
3 8 (2.45%) Jamf Pro
4 7 (2.14%) Autotask
5 6 (1.83%) SmoothWall
6 5 (1.53%) vCenter Server
7 3 (0.92%) NetBackup
8 2 (0.61%) Single Sign-On
9 1 (0.31%) Backup Exec
9 1 (0.31%) Dell DRAC
9 1 (0.31%) Opsgenie
9 1 (0.31%) SCOM
9 1 (0.31%) SCVMM
Vendors
1 221 (67.58%) Microsoft
2 94 (28.75%) VMware
3 41 (12.54%) Citrix
4 31 (9.48%) Cisco
5 25 (7.65%) Apple
5 25 (7.65%) HP
6 23 (7.03%) Google
7 20 (6.12%) Dell
8 19 (5.81%) Sophos
8 19 (5.81%) Veeam
9 12 (3.67%) Symantec
10 9 (2.75%) Datto
11 6 (1.83%) ESET
12 5 (1.53%) Remedy
13 4 (1.22%) Draytek
13 4 (1.22%) Salesforce
13 4 (1.22%) Veritas
14 3 (0.92%) Barracuda Networks
14 3 (0.92%) ServiceNow
14 3 (0.92%) Webroot