2nd Line Support Engineer Jobs in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £32,000 per year according to job vacancies posted during the 6 months to 7 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 Jun 2024
Same period 2023 Same period 2022
Rank 544 546 848
Rank change year-on-year +2 +302 -142
Permanent jobs requiring a 2nd Line Support Engineer 332 385 351
As % of all permanent jobs advertised in England 0.35% 0.46% 0.24%
As % of the Job Titles category 0.37% 0.51% 0.26%
Number of salaries quoted 316 354 334
10th Percentile £25,875 £26,250 £26,000
25th Percentile £27,500 £28,063 £26,563
Median annual salary (50th Percentile) £32,000 £32,500 £31,500
Median % change year-on-year -1.54% +3.17% +10.53%
75th Percentile £35,000 £37,188 £34,342
90th Percentile £38,750 £40,000 £38,750
UK median annual salary £31,750 £32,500 £31,500
% change year-on-year -2.31% +3.17% +10.53%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,752 75,954 137,584
% of permanent jobs with a recognized job title 94.80% 91.23% 95.95%
Number of salaries quoted 65,003 49,705 75,781
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,249 £60,000
Median % change year-on-year -12.86% +0.42% +9.09%
75th Percentile £70,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 7 June 2024.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 7 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +62 76 £30,000 +8.70% 10
South East -73 72 £30,000 -4.76% 22
London +15 58 £34,000 -2.86% 11
East of England +22 49 £32,500 -4.41% 5
South West -20 47 £33,500 -9.46% 8
North West +10 36 £29,500 +0.85% 6
Midlands -6 33 £30,000 - 6
Yorkshire +71 20 £32,500 +17.75% 3
North East +2 20 £31,000 -4.62% 1
West Midlands +2 19 £30,000 -3.23% 1
East Midlands -16 14 £32,500 +8.33% 5
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 7 June 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 246 (74.10%) Windows
2 230 (69.28%) Active Directory
2 230 (69.28%) Microsoft 365
3 229 (68.98%) Microsoft
4 153 (46.08%) Azure
5 150 (45.18%) Social Skills
6 115 (34.64%) Problem-Solving
7 112 (33.73%) Windows Server
8 110 (33.13%) Windows 10
9 95 (28.61%) SharePoint
10 94 (28.31%) VMware
11 90 (27.11%) Microsoft Exchange
12 87 (26.20%) Firewall
13 85 (25.60%) Customer Service
14 77 (23.19%) Microsoft Intune
15 73 (21.99%) Microsoft Office
16 68 (20.48%) VMware Infrastructure
17 65 (19.58%) Hyper-V
18 58 (17.47%) Entra ID
19 57 (17.17%) Microsoft Certification
20 48 (14.46%) Analytical Skills
21 47 (14.16%) ITIL
21 47 (14.16%) WAN
21 47 (14.16%) Wi-Fi
22 46 (13.86%) LAN
23 45 (13.55%) Citrix
24 39 (11.75%) Degree
25 37 (11.14%) DNS
26 36 (10.84%) Cisco
26 36 (10.84%) SCCM

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (28.61%) SharePoint
2 90 (27.11%) Microsoft Exchange
3 16 (4.82%) SharePoint 2010
3 16 (4.82%) SharePoint 2013
4 2 (0.60%) Confluence
4 2 (0.60%) Exchange Server 2007
4 2 (0.60%) Exchange Server 2010
4 2 (0.60%) Exchange Server 2013
4 2 (0.60%) Skype for Business
5 1 (0.30%) IBM Domino
Applications
1 73 (21.99%) Microsoft Office
2 12 (3.61%) Microsoft Excel
3 2 (0.60%) Spreadsheet
Cloud Services
1 230 (69.28%) Microsoft 365
2 153 (46.08%) Azure
3 58 (17.47%) Entra ID
4 32 (9.64%) AWS
5 30 (9.04%) OneDrive
6 29 (8.73%) GCP
7 12 (3.61%) Dynamics 365
8 4 (1.20%) Google Workspace
9 3 (0.90%) Azure Sentinel
9 3 (0.90%) Cloud Computing
9 3 (0.90%) SaaS
10 2 (0.60%) Mimecast
10 2 (0.60%) Serverless
11 1 (0.30%) IaaS
Communications & Networking
1 87 (26.20%) Firewall
2 47 (14.16%) WAN
2 47 (14.16%) Wi-Fi
3 46 (13.86%) LAN
4 37 (11.14%) DNS
5 27 (8.13%) VPN
6 25 (7.53%) DHCP
7 22 (6.63%) VLAN
8 21 (6.33%) Network Security
9 18 (5.42%) TCP/IP
10 17 (5.12%) SAN
11 15 (4.52%) VoIP
12 10 (3.01%) Remote Desktop
13 8 (2.41%) Internet
13 8 (2.41%) NAS
14 6 (1.81%) Intranet
15 5 (1.51%) PBX
16 3 (0.90%) Ethernet
16 3 (0.90%) SMTP
16 3 (0.90%) Wireless
Database & Business Intelligence
1 27 (8.13%) SQL Server
2 14 (4.22%) Amazon RDS
3 8 (2.41%) MariaDB
3 8 (2.41%) MySQL
4 1 (0.30%) Relational Database
Development Applications
1 5 (1.51%) JIRA
General
1 150 (45.18%) Social Skills
2 48 (14.46%) Analytical Skills
3 34 (10.24%) Organisational Skills
4 19 (5.72%) Finance
5 15 (4.52%) Law
6 11 (3.31%) Legal
6 11 (3.31%) Manufacturing
7 9 (2.71%) Documentation Skills
8 8 (2.41%) Telecoms
9 7 (2.11%) Retail
10 4 (1.20%) Games
11 2 (0.60%) Inclusion and Diversity
12 1 (0.30%) Advertising
12 1 (0.30%) Automotive
12 1 (0.30%) Banking
12 1 (0.30%) Pharmaceutical
12 1 (0.30%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.20%) Cocoa
2 2 (0.60%) .NET
3 1 (0.30%) EDI
Miscellaneous
1 26 (7.83%) Driving Licence
2 23 (6.93%) Onboarding
3 20 (6.02%) EPoS
4 9 (2.71%) Enterprise Storage
5 8 (2.41%) Clustering
5 8 (2.41%) Self-Motivation
5 8 (2.41%) Smartphone
6 7 (2.11%) iPad
7 5 (1.51%) Replication
7 5 (1.51%) Video Conferencing
8 3 (0.90%) Apple TV
9 2 (0.60%) Management Information System
10 1 (0.30%) Client/Server
10 1 (0.30%) Foreign Exchange (FX)
10 1 (0.30%) Hedge funds
10 1 (0.30%) iPhone
10 1 (0.30%) Linux Command Line
10 1 (0.30%) Public Cloud
10 1 (0.30%) Tandem
10 1 (0.30%) Team-Oriented Environment
Operating Systems
1 246 (74.10%) Windows
2 112 (33.73%) Windows Server
3 110 (33.13%) Windows 10
4 33 (9.94%) Mac OS
5 25 (7.53%) Windows Server 2012
6 21 (6.33%) Linux
7 15 (4.52%) Apple iOS
8 12 (3.61%) Android
8 12 (3.61%) Windows Server 2019
9 6 (1.81%) Windows Server 2016
10 5 (1.51%) CentOS
10 5 (1.51%) Mac OS X
10 5 (1.51%) Windows Server 2008
11 2 (0.60%) Windows 7
12 1 (0.30%) Windows 8
12 1 (0.30%) Windows Mobile
Processes & Methodologies
1 115 (34.64%) Problem-Solving
2 85 (25.60%) Customer Service
3 47 (14.16%) ITIL
4 26 (7.83%) Mobile Device Management
5 25 (7.53%) Computer Science
6 19 (5.72%) Server Virtualisation
7 16 (4.82%) Service Delivery
8 13 (3.92%) Server Management
9 12 (3.61%) Antivirus Management
9 12 (3.61%) Infrastructure Engineering
9 12 (3.61%) Mentoring
10 11 (3.31%) Incident Management
11 10 (3.01%) Kalman Filter
11 10 (3.01%) Project Delivery
12 9 (2.71%) Desktop Virtualisation
12 9 (2.71%) Line Management
13 8 (2.41%) Change Control
13 8 (2.41%) Project Planning
13 8 (2.41%) Time Management
14 7 (2.11%) Data Protection
Programming Languages
1 22 (6.63%) PowerShell
2 13 (3.92%) SQL
3 3 (0.90%) Python
4 2 (0.60%) Bash
5 1 (0.30%) C++
5 1 (0.30%) Perl
Qualifications
1 57 (17.17%) Microsoft Certification
2 39 (11.75%) Degree
3 29 (8.73%) Security Cleared
4 25 (7.53%) DBS Check
5 23 (6.93%) Computer Science Degree
6 22 (6.63%) A+ Certification
6 22 (6.63%) SC Cleared
7 21 (6.33%) MCP
8 16 (4.82%) MCITP
8 16 (4.82%) MCSE
9 11 (3.31%) Azure Certification
10 8 (2.41%) CompTIA Security+
10 8 (2.41%) Network+ Certification
11 6 (1.81%) HND
12 5 (1.51%) CCNA
12 5 (1.51%) Cisco Certification
13 2 (0.60%) ITIL Certification
13 2 (0.60%) ITIL Foundation Certificate
14 1 (0.30%) AWS Certification
14 1 (0.30%) MBA
Quality Assurance & Compliance
1 14 (4.22%) SLA
2 4 (1.20%) GDPR
3 1 (0.30%) ISO/IEC 27001
3 1 (0.30%) PCI DSS
System Software
1 230 (69.28%) Active Directory
2 68 (20.48%) VMware Infrastructure
3 65 (19.58%) Hyper-V
4 16 (4.82%) XenApp
4 16 (4.82%) XenDesktop
5 14 (4.22%) Virtual Desktop
6 8 (2.41%) VMware ESXi
6 8 (2.41%) vSphere
7 5 (1.51%) VMware Workstation
8 3 (0.90%) Terminal Services
9 1 (0.30%) Firmware
9 1 (0.30%) Virtual Servers
9 1 (0.30%) VMware NSX
Systems Management
1 77 (23.19%) Microsoft Intune
2 36 (10.84%) SCCM
3 8 (2.41%) Failover Clustering
3 8 (2.41%) Jamf Pro
4 7 (2.11%) Autotask
5 6 (1.81%) SmoothWall
6 3 (0.90%) NetBackup
7 2 (0.60%) Kubernetes
7 2 (0.60%) vCenter Server
8 1 (0.30%) Backup Exec
8 1 (0.30%) Dell DRAC
8 1 (0.30%) Opsgenie
8 1 (0.30%) Single Sign-On
Vendors
1 229 (68.98%) Microsoft
2 94 (28.31%) VMware
3 45 (13.55%) Citrix
4 36 (10.84%) Cisco
5 29 (8.73%) HP
6 28 (8.43%) Google
7 24 (7.23%) Dell
8 21 (6.33%) Apple
9 20 (6.02%) Sophos
10 18 (5.42%) Veeam
11 16 (4.82%) Symantec
12 9 (2.71%) Datto
13 7 (2.11%) ESET
14 5 (1.51%) Remedy
15 4 (1.20%) Draytek
15 4 (1.20%) Salesforce
15 4 (1.20%) Veritas
16 3 (0.90%) Barracuda Networks
16 3 (0.90%) ServiceNow
16 3 (0.90%) Webroot