2nd Line Support Jobs in England

Second Line Support
UK > England

The median Second Line Support salary in England is £31,250 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 330 372 497
Rank change year-on-year +42 +125 -47
Permanent jobs requiring a 2nd Line Support 715 781 974
As % of all permanent jobs advertised in England 0.82% 0.89% 0.71%
As % of the Job Titles category 0.86% 0.97% 0.74%
Number of salaries quoted 663 704 883
10th Percentile £26,000 £25,196 £24,500
25th Percentile £27,750 £27,500 £26,250
Median annual salary (50th Percentile) £31,250 £32,000 £30,000
Median % change year-on-year -2.34% +6.67% +7.14%
75th Percentile £36,250 £36,625 £35,000
90th Percentile £40,000 £40,000 £38,750
UK median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,670 80,142 132,199
% of permanent jobs with a recognized job title 94.61% 91.50% 96.04%
Number of salaries quoted 61,486 50,956 74,862
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £52,550 £60,800 £60,000
Median % change year-on-year -13.57% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 23 May 2024.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -25 171 £30,000 -1.64% 46
North of England +46 132 £30,000 +5.26% 13
London -6 123 £35,000 +6.72% 26
East of England +61 107 £31,000 -4.62% 16
Midlands +20 100 £29,500 +3.51% 18
South West +6 84 £33,500 -4.29% 14
North West +6 64 £29,500 +3.51% 7
West Midlands +12 61 £29,500 +7.27% 11
Yorkshire +75 46 £31,375 +10.09% 6
East Midlands +20 39 £29,500 -1.67% 7
North East +1 22 £32,250 -0.77%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 23 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 449 (62.80%) Microsoft
2 448 (62.66%) Windows
3 446 (62.38%) Microsoft 365
4 425 (59.44%) Active Directory
5 286 (40.00%) Social Skills
6 234 (32.73%) Azure
7 212 (29.65%) Windows Server
8 206 (28.81%) Problem-Solving
9 204 (28.53%) Customer Service
10 186 (26.01%) Windows 10
11 178 (24.90%) Microsoft Exchange
12 162 (22.66%) VMware
13 145 (20.28%) ITIL
13 145 (20.28%) Firewall
14 142 (19.86%) Microsoft Office
15 131 (18.32%) SharePoint
16 123 (17.20%) VMware Infrastructure
17 118 (16.50%) Microsoft Intune
18 110 (15.38%) Hyper-V
19 98 (13.71%) Entra ID
20 93 (13.01%) DNS
21 87 (12.17%) Citrix
22 81 (11.33%) Analytical Skills
23 75 (10.49%) Microsoft Certification
24 74 (10.35%) DHCP
25 71 (9.93%) SLA
26 70 (9.79%) WAN
27 68 (9.51%) LAN
28 67 (9.37%) Driving Licence
29 59 (8.25%) Wi-Fi

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 178 (24.90%) Microsoft Exchange
2 131 (18.32%) SharePoint
3 13 (1.82%) SharePoint 2010
3 13 (1.82%) SharePoint 2013
4 11 (1.54%) IIS
5 3 (0.42%) Skype for Business
6 2 (0.28%) Confluence
6 2 (0.28%) Exchange Server 2007
6 2 (0.28%) Exchange Server 2010
6 2 (0.28%) Exchange Server 2013
7 1 (0.14%) IBM Notes
Applications
1 142 (19.86%) Microsoft Office
2 10 (1.40%) Microsoft Excel
3 2 (0.28%) Adobe Illustrator
3 2 (0.28%) InCopy
3 2 (0.28%) InDesign
3 2 (0.28%) Photoshop
3 2 (0.28%) Spreadsheet
4 1 (0.14%) Microsoft PowerPoint
Business Applications
1 4 (0.56%) Dynamics CRM
1 4 (0.56%) Dynamics NAV
2 3 (0.42%) JDE EnterpriseOne
2 3 (0.42%) Shopify
3 1 (0.14%) Dynamics AX
Cloud Services
1 446 (62.38%) Microsoft 365
2 234 (32.73%) Azure
3 98 (13.71%) Entra ID
4 46 (6.43%) OneDrive
5 45 (6.29%) AWS
6 31 (4.34%) GCP
7 15 (2.10%) Dynamics 365
7 15 (2.10%) Google Workspace
8 11 (1.54%) Mimecast
9 9 (1.26%) Azure Sentinel
9 9 (1.26%) Power Platform
10 8 (1.12%) SaaS
11 1 (0.14%) Cloud Computing
11 1 (0.14%) IaaS
11 1 (0.14%) OpenDNS
11 1 (0.14%) WhatsApp
Communications & Networking
1 145 (20.28%) Firewall
2 93 (13.01%) DNS
3 74 (10.35%) DHCP
4 70 (9.79%) WAN
5 68 (9.51%) LAN
6 59 (8.25%) Wi-Fi
7 48 (6.71%) TCP/IP
8 37 (5.17%) VPN
9 33 (4.62%) VLAN
10 32 (4.48%) Internet
10 32 (4.48%) VoIP
11 22 (3.08%) Network Security
12 20 (2.80%) SAN
13 16 (2.24%) Intranet
13 16 (2.24%) Remote Desktop
14 15 (2.10%) Wireless
14 15 (2.10%) WLAN
15 8 (1.12%) NAS
16 6 (0.84%) Unified Communications
17 5 (0.70%) Structured Cabling
Database & Business Intelligence
1 43 (6.01%) SQL Server
2 16 (2.24%) Amazon RDS
3 8 (1.12%) MariaDB
3 8 (1.12%) MySQL
4 5 (0.70%) Power BI
5 1 (0.14%) Relational Database
Development Applications
1 8 (1.12%) JIRA
2 2 (0.28%) Hudson
General
1 286 (40.00%) Social Skills
2 81 (11.33%) Analytical Skills
3 58 (8.11%) Finance
4 57 (7.97%) Organisational Skills
5 36 (5.03%) Law
6 26 (3.64%) Legal
7 25 (3.50%) Manufacturing
8 21 (2.94%) Telecoms
9 19 (2.66%) Documentation Skills
10 12 (1.68%) Inclusion and Diversity
11 8 (1.12%) Public Sector
11 8 (1.12%) Retail
12 6 (0.84%) Banking
12 6 (0.84%) Marketing
13 5 (0.70%) Presentation Skills
13 5 (0.70%) Publishing
14 4 (0.56%) Advertising
15 2 (0.28%) Digital Healthcare
16 1 (0.14%) Games
16 1 (0.14%) Tech for Good
Libraries, Frameworks & Software Standards
1 8 (1.12%) .NET
2 4 (0.56%) Cocoa
3 1 (0.14%) CSS
3 1 (0.14%) EDI
3 1 (0.14%) HTML
3 1 (0.14%) Web Services
Miscellaneous
1 67 (9.37%) Driving Licence
2 24 (3.36%) Self-Motivation
3 22 (3.08%) Onboarding
4 20 (2.80%) EPoS
5 19 (2.66%) Video Conferencing
6 16 (2.24%) Smartphone
7 15 (2.10%) iPad
8 12 (1.68%) iPhone
9 11 (1.54%) Enterprise Storage
10 10 (1.40%) Management Information System
11 8 (1.12%) Clustering
12 6 (0.84%) BYOD
12 6 (0.84%) Security Operations Centre
13 5 (0.70%) Replication
14 4 (0.56%) CMDB
14 4 (0.56%) Virtual Team
15 3 (0.42%) Apple TV
15 3 (0.42%) Handset
15 3 (0.42%) Team-Oriented Environment
16 2 (0.28%) Thin Client
Operating Systems
1 448 (62.66%) Windows
2 212 (29.65%) Windows Server
3 186 (26.01%) Windows 10
4 46 (6.43%) Apple iOS
5 40 (5.59%) Linux
5 40 (5.59%) Mac OS
6 38 (5.31%) Android
7 32 (4.48%) Windows Server 2012
8 30 (4.20%) Windows 7
9 27 (3.78%) Windows Server 2019
10 24 (3.36%) Windows Server 2016
11 18 (2.52%) Windows 8
12 8 (1.12%) Windows Server 2008
13 6 (0.84%) Red Hat Enterprise Linux
14 5 (0.70%) CentOS
14 5 (0.70%) Mac OS X
15 4 (0.56%) Unix
15 4 (0.56%) VMS
16 2 (0.28%) AIX
17 1 (0.14%) Windows Mobile
Processes & Methodologies
1 206 (28.81%) Problem-Solving
2 204 (28.53%) Customer Service
3 145 (20.28%) ITIL
4 39 (5.45%) Mobile Device Management
5 37 (5.17%) ITSM
6 36 (5.03%) Service Delivery
7 27 (3.78%) Computer Science
8 25 (3.50%) Mentoring
9 23 (3.22%) Incident Management
10 22 (3.08%) Cybersecurity
11 21 (2.94%) CRM
11 21 (2.94%) Service Management
12 20 (2.80%) Line Management
12 20 (2.80%) Server Virtualisation
13 19 (2.66%) Continuous Improvement
14 18 (2.52%) Server Management
14 18 (2.52%) Software Deployment
15 17 (2.38%) Antivirus Management
16 16 (2.24%) Agile
16 16 (2.24%) Change Management
Programming Languages
1 58 (8.11%) SQL
2 34 (4.76%) PowerShell
3 4 (0.56%) Python
4 2 (0.28%) Bash
5 1 (0.14%) C++
5 1 (0.14%) Perl
Qualifications
1 75 (10.49%) Microsoft Certification
2 59 (8.25%) Degree
3 39 (5.45%) Security Cleared
4 34 (4.76%) DBS Check
5 30 (4.20%) A+ Certification
6 29 (4.06%) SC Cleared
7 27 (3.78%) MCP
8 25 (3.50%) Computer Science Degree
9 18 (2.52%) MCSE
10 17 (2.38%) Azure Certification
11 14 (1.96%) MCITP
12 13 (1.82%) Network+ Certification
13 8 (1.12%) CCNA
13 8 (1.12%) Cisco Certification
13 8 (1.12%) CompTIA Security+
14 6 (0.84%) AWS Certification
14 6 (0.84%) HND
15 5 (0.70%) ITIL Certification
16 3 (0.42%) DV Cleared
17 2 (0.28%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 71 (9.93%) SLA
2 10 (1.40%) ISO/IEC 27001
3 7 (0.98%) GDPR
4 5 (0.70%) QA
5 3 (0.42%) Cyber Essentials
6 2 (0.28%) Cyber Essentials PLUS
6 2 (0.28%) ISO 9001
7 1 (0.14%) PCI DSS
System Software
1 425 (59.44%) Active Directory
2 123 (17.20%) VMware Infrastructure
3 110 (15.38%) Hyper-V
4 32 (4.48%) XenApp
5 30 (4.20%) XenDesktop
6 27 (3.78%) Virtual Desktop
7 17 (2.38%) VMware ESXi
8 16 (2.24%) vSphere
9 12 (1.68%) VirtualBox
10 10 (1.40%) VMware Workstation
11 4 (0.56%) Terminal Services
12 3 (0.42%) Virtual Machines
12 3 (0.42%) Virtual Servers
13 1 (0.14%) Firmware
13 1 (0.14%) VMware NSX
Systems Management
1 118 (16.50%) Microsoft Intune
2 51 (7.13%) SCCM
3 18 (2.52%) WSUS
4 16 (2.24%) Jamf Pro
5 8 (1.12%) Autotask
5 8 (1.12%) Failover Clustering
6 6 (0.84%) SmoothWall
7 3 (0.42%) Microsoft Data Protection Manager
7 3 (0.42%) NetBackup
7 3 (0.42%) SCDPM
7 3 (0.42%) vCenter Server
8 2 (0.28%) FortiGate
8 2 (0.28%) McAfee ePO
8 2 (0.28%) Nessus
9 1 (0.14%) Backup Exec
9 1 (0.14%) Dell DRAC
9 1 (0.14%) Opsgenie
9 1 (0.14%) SCOM
9 1 (0.14%) SCVMM
9 1 (0.14%) Single Sign-On
Vendors
1 449 (62.80%) Microsoft
2 162 (22.66%) VMware
3 87 (12.17%) Citrix
4 49 (6.85%) Cisco
5 40 (5.59%) Google
6 38 (5.31%) Apple
7 34 (4.76%) HP
8 27 (3.78%) Sophos
9 25 (3.50%) Dell
9 25 (3.50%) Veeam
10 19 (2.66%) Symantec
11 17 (2.38%) ServiceNow
12 10 (1.40%) Datto
13 7 (0.98%) Acronis
13 7 (0.98%) Adobe
13 7 (0.98%) Avaya
13 7 (0.98%) Ubiquiti
14 6 (0.84%) Draytek
14 6 (0.84%) Red Hat
14 6 (0.84%) Veritas