IT Support Analyst Jobs in England

IT Support Analyst
UK > England

The median IT Support Analyst salary in England is £31,500 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 437 565 701
Rank change year-on-year +128 +136 -100
Permanent jobs requiring an IT Support Analyst 448 394 521
As % of all permanent jobs advertised in England 0.51% 0.45% 0.38%
As % of the Job Titles category 0.54% 0.49% 0.39%
Number of salaries quoted 384 345 483
10th Percentile £24,000 £22,500 £21,250
25th Percentile £26,250 £26,250 £24,000
Median annual salary (50th Percentile) £31,500 £31,000 £28,500
Median % change year-on-year +1.61% +8.77% -1.72%
75th Percentile £38,000 £37,250 £35,000
90th Percentile £46,700 £42,500 £47,500
UK median annual salary £31,500 £30,000 £28,500
% change year-on-year +5.00% +5.26% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,670 80,142 132,199
% of permanent jobs with a recognized job title 94.61% 91.50% 96.04%
Number of salaries quoted 61,486 50,956 74,862
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £52,550 £60,800 £60,000
Median % change year-on-year -13.57% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support Analyst
Job Vacancy Trend in England

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support Analyst in England

IT Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support Analyst in England.

Salary trend for IT Support Analyst in England

IT Support Analyst
Salary Histogram in England

Salary distribution for jobs citing IT Support Analyst in England over the 6 months to 23 May 2024.

Salary histogram for IT Support Analyst in England

IT Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the England region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +67 110 £36,000 -1.37% 24
South East +57 105 £32,500 +14.04% 18
Midlands +31 82 £27,000 -1.82% 12
North of England +49 71 £28,000 +9.80% 7
West Midlands +28 45 £31,000 +9.50% 8
South West -21 41 £26,500 -7.83% 16
East of England +22 40 £28,500 +3.64% 1
Yorkshire +104 39 £29,750 +2.59% 2
East Midlands +14 37 £26,000 -5.45% 4
North West -13 29 £28,000 +12.00% 5
North East -5 3 - -
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 23 May 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support Analyst in the job title.

1 234 (52.23%) Windows
2 223 (49.78%) Microsoft
3 222 (49.55%) Microsoft 365
4 203 (45.31%) Active Directory
5 137 (30.58%) Social Skills
6 122 (27.23%) Windows 10
7 115 (25.67%) Customer Service
8 109 (24.33%) Azure
9 105 (23.44%) ITIL
10 96 (21.43%) Microsoft Office
11 88 (19.64%) Microsoft Exchange
11 88 (19.64%) Problem-Solving
12 63 (14.06%) Windows Server
13 54 (12.05%) Entra ID
14 52 (11.61%) SCCM
15 51 (11.38%) Finance
16 46 (10.27%) Change Management
17 45 (10.04%) VPN
18 43 (9.60%) Service Delivery
19 41 (9.15%) Law
20 40 (8.93%) ITSM
20 40 (8.93%) DHCP
20 40 (8.93%) WAN
20 40 (8.93%) Degree
21 39 (8.71%) DNS
21 39 (8.71%) Analytical Skills
22 37 (8.26%) SharePoint
22 37 (8.26%) Agile
23 36 (8.04%) LAN
23 36 (8.04%) Service Management

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (19.64%) Microsoft Exchange
2 37 (8.26%) SharePoint
3 5 (1.12%) IIS
4 4 (0.89%) Exchange Server 2013
5 2 (0.45%) Skype for Business
6 1 (0.22%) CMS
6 1 (0.22%) SharePoint 2013
Applications
1 96 (21.43%) Microsoft Office
2 7 (1.56%) Microsoft Excel
3 5 (1.12%) Microsoft PowerPoint
4 1 (0.22%) S-PLUS
Business Applications
1 5 (1.12%) Carpe Diem
1 5 (1.12%) Dynamics CRM
1 5 (1.12%) Dynamics GP
2 2 (0.45%) Misys Midas
3 1 (0.22%) Elite 3E
3 1 (0.22%) Epicor Tropos
3 1 (0.22%) Visualfiles
Cloud Services
1 222 (49.55%) Microsoft 365
2 109 (24.33%) Azure
3 54 (12.05%) Entra ID
4 14 (3.13%) AWS
5 11 (2.46%) Dynamics 365
6 10 (2.23%) WhatsApp
7 9 (2.01%) OneDrive
8 8 (1.79%) Mimecast
9 7 (1.56%) Power Platform
10 6 (1.34%) Google Workspace
11 3 (0.67%) Power Automate
12 2 (0.45%) Snowflake
13 1 (0.22%) Adobe Creative Cloud
13 1 (0.22%) Azure Stack
13 1 (0.22%) GCP
13 1 (0.22%) IaaS
13 1 (0.22%) PaaS
13 1 (0.22%) PowerApps
13 1 (0.22%) SaaS
Communications & Networking
1 45 (10.04%) VPN
2 40 (8.93%) DHCP
2 40 (8.93%) WAN
3 39 (8.71%) DNS
4 36 (8.04%) LAN
5 32 (7.14%) Firewall
5 32 (7.14%) VoIP
6 23 (5.13%) Internet
6 23 (5.13%) TCP/IP
7 21 (4.69%) Wi-Fi
8 11 (2.46%) WLAN
9 7 (1.56%) Network Security
10 6 (1.34%) Broadband
10 6 (1.34%) Remote Desktop
10 6 (1.34%) Skype
10 6 (1.34%) VLAN
11 5 (1.12%) Intranet
11 5 (1.12%) Structured Cabling
12 4 (0.89%) Wireless
13 3 (0.67%) Softphone
Database & Business Intelligence
1 14 (3.13%) SQL Server
2 6 (1.34%) Power BI
3 5 (1.12%) SQL Server Reporting Services
4 3 (0.67%) MySQL
5 2 (0.45%) BusinessObjects
6 1 (0.22%) Crystal Reports
6 1 (0.22%) Oracle Database
6 1 (0.22%) SQL Server Integration Services
Development Applications
1 4 (0.89%) JIRA
General
1 137 (30.58%) Social Skills
2 51 (11.38%) Finance
3 41 (9.15%) Law
4 39 (8.71%) Analytical Skills
5 36 (8.04%) Legal
6 16 (3.57%) Manufacturing
7 13 (2.90%) Retail
8 12 (2.68%) Inclusion and Diversity
8 12 (2.68%) Telecoms
9 8 (1.79%) Automotive
9 8 (1.79%) German Language
10 7 (1.56%) Banking
11 6 (1.34%) Documentation Skills
11 6 (1.34%) Marketing
11 6 (1.34%) Pharmaceutical
12 4 (0.89%) Agriculture
12 4 (0.89%) Organisational Skills
13 3 (0.67%) Advertising
13 3 (0.67%) Multimedia
13 3 (0.67%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (1.34%) OLE
2 3 (0.67%) HTML
2 3 (0.67%) Software Packaging
3 1 (0.22%) .NET
3 1 (0.22%) SAML
Miscellaneous
1 22 (4.91%) Fat Client
1 22 (4.91%) Thin Client
2 21 (4.69%) Driving Licence
3 15 (3.35%) Self-Motivation
4 14 (3.13%) Video Conferencing
5 8 (1.79%) Onboarding
6 7 (1.56%) iPad
6 7 (1.56%) iPhone
7 6 (1.34%) Smartphone
8 5 (1.12%) Educational Technology
9 4 (0.89%) CMDB
9 4 (0.89%) Enterprise Software
9 4 (0.89%) Life Science
9 4 (0.89%) Management Information System
9 4 (0.89%) Replication
10 3 (0.67%) Blackberry
10 3 (0.67%) CCTV
10 3 (0.67%) e-Learning
10 3 (0.67%) EPoS
10 3 (0.67%) Media Streaming
Operating Systems
1 234 (52.23%) Windows
2 122 (27.23%) Windows 10
3 63 (14.06%) Windows Server
4 26 (5.80%) Apple iOS
5 23 (5.13%) Linux
6 20 (4.46%) Mac OS
7 19 (4.24%) Android
8 18 (4.02%) Windows Server 2019
9 8 (1.79%) Windows 7
10 6 (1.34%) Mac OS X
10 6 (1.34%) Windows Server 2016
11 4 (0.89%) Unix
11 4 (0.89%) Windows Server 2012
12 1 (0.22%) VMS
12 1 (0.22%) Windows Mobile
Processes & Methodologies
1 115 (25.67%) Customer Service
2 105 (23.44%) ITIL
3 88 (19.64%) Problem-Solving
4 46 (10.27%) Change Management
5 43 (9.60%) Service Delivery
6 40 (8.93%) ITSM
7 37 (8.26%) Agile
8 36 (8.04%) Service Management
9 31 (6.92%) Asset Management
9 31 (6.92%) Continuous Improvement
10 28 (6.25%) Incident Management
11 20 (4.46%) Cybersecurity
11 20 (4.46%) Problem Management
11 20 (4.46%) Project Planning
12 16 (3.57%) Document Management
13 14 (3.13%) Information Security
14 12 (2.68%) Computer Science
14 12 (2.68%) CRM
15 11 (2.46%) IT Strategy
15 11 (2.46%) Process Improvement
Programming Languages
1 22 (4.91%) SQL
2 10 (2.23%) PowerShell
3 5 (1.12%) Bash
4 4 (0.89%) C#
4 4 (0.89%) Java
5 3 (0.67%) C
5 3 (0.67%) PHP
6 2 (0.45%) COBOL
Qualifications
1 40 (8.93%) Degree
2 14 (3.13%) Microsoft Certification
3 12 (2.68%) A+ Certification
4 7 (1.56%) MCP
5 5 (1.12%) AWS Certification
6 4 (0.89%) Azure Certification
6 4 (0.89%) Computer Science Degree
6 4 (0.89%) DBS Check
6 4 (0.89%) MCSE
7 3 (0.67%) CCNA
7 3 (0.67%) Cisco Certification
7 3 (0.67%) ITIL Certification
8 2 (0.45%) MCITP
9 1 (0.22%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 32 (7.14%) SLA
2 10 (2.23%) Cyber Essentials
3 6 (1.34%) ISO/IEC 27001
4 2 (0.45%) GDPR
4 2 (0.45%) PMO
5 1 (0.22%) Accessibility
5 1 (0.22%) Cyber Essentials PLUS
System Software
1 203 (45.31%) Active Directory
2 24 (5.36%) VMware Infrastructure
3 20 (4.46%) Virtual Desktop
4 11 (2.46%) Hyper-V
5 1 (0.22%) Virtual Machines
Systems Management
1 52 (11.61%) SCCM
2 26 (5.80%) Microsoft Intune
3 19 (4.24%) Jamf Pro
4 5 (1.12%) Systems Management Server (SMS)
5 4 (0.89%) AirWatch
5 4 (0.89%) PaperCut
5 4 (0.89%) WhatsUp Gold
6 3 (0.67%) FortiGate
7 2 (0.45%) Progress Chef
8 1 (0.22%) MobiControl
8 1 (0.22%) Single Sign-On
Vendors
1 223 (49.78%) Microsoft
2 36 (8.04%) VMware
3 30 (6.70%) Cisco
4 29 (6.47%) Citrix
5 20 (4.46%) Apple
6 18 (4.02%) ServiceNow
7 15 (3.35%) iManage
8 13 (2.90%) Meraki
9 9 (2.01%) Bloomberg
9 9 (2.01%) Dell
10 8 (1.79%) Adobe
10 8 (1.79%) HP
11 7 (1.56%) Veeam
12 6 (1.34%) Canon
13 5 (1.12%) Avaya
13 5 (1.12%) Rapid7
13 5 (1.12%) Sage
13 5 (1.12%) SAP
14 4 (0.89%) Palo Alto
14 4 (0.89%) Salesforce