IT Support Jobs in England

IT Support
UK > England

The median IT Support salary in England is £29,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 79 145 275
Rank change year-on-year +66 +130 -37
Permanent jobs requiring an IT Support 2,809 2,207 2,012
As % of all permanent jobs advertised in England 3.27% 2.44% 1.51%
As % of the Job Titles category 3.46% 2.67% 1.57%
Number of salaries quoted 2,441 1,282 1,796
10th Percentile £22,000 £22,500 £20,700
25th Percentile £25,000 £26,000 £23,750
Median annual salary (50th Percentile) £29,000 £31,000 £29,000
Median % change year-on-year -6.45% +6.90% +0.87%
75th Percentile £35,000 £37,500 £35,625
90th Percentile £43,750 £47,500 £47,833
UK median annual salary £29,000 £30,750 £29,000
% change year-on-year -5.69% +6.03% +1.75%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,072 82,732 127,934
% of permanent jobs with a recognized job title 94.49% 91.46% 96.08%
Number of salaries quoted 60,480 52,417 75,087
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,669 £82,500 £80,000
90th Percentile £90,519 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 8 May 2024.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +73 676 £30,000 - 101
North of England +45 559 £28,000 +1.82% 110
Midlands +83 477 £27,000 -1.82% 91
London +42 428 £35,000 - 90
East of England +46 365 £27,500 -6.78% 52
South West -23 303 £28,000 -6.67% 54
West Midlands +75 256 £27,500 +1.85% 42
North West +2 252 £28,000 +9.80% 54
Yorkshire +101 246 £28,000 +1.82% 43
East Midlands +56 210 £26,250 -4.55% 49
North East +24 61 £32,500 -5.80% 15
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 8 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,489 (53.01%) Windows
2 1,442 (51.33%) Microsoft 365
3 1,407 (50.09%) Microsoft
4 1,149 (40.90%) Active Directory
5 1,002 (35.67%) Social Skills
6 758 (26.98%) Customer Service
7 681 (24.24%) Azure
8 592 (21.08%) Windows Server
9 578 (20.58%) Windows 10
10 569 (20.26%) Problem-Solving
11 516 (18.37%) Microsoft Exchange
12 471 (16.77%) Microsoft Office
13 411 (14.63%) Firewall
14 407 (14.49%) ITIL
15 321 (11.43%) VMware
16 319 (11.36%) Degree
17 268 (9.54%) SharePoint
17 268 (9.54%) Entra ID
18 263 (9.36%) Driving Licence
19 259 (9.22%) Wireless
20 244 (8.69%) DNS
21 238 (8.47%) Hyper-V
22 236 (8.40%) Cisco
23 229 (8.15%) Citrix
24 227 (8.08%) Microsoft Intune
25 226 (8.05%) VMware Infrastructure
26 220 (7.83%) WAN
27 207 (7.37%) Android
28 205 (7.30%) DHCP
29 194 (6.91%) SCCM

IT Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 516 (18.37%) Microsoft Exchange
2 268 (9.54%) SharePoint
3 28 (1.00%) Exchange Server 2013
4 17 (0.61%) Exchange Server 2010
4 17 (0.61%) Skype for Business
5 15 (0.53%) Exchange Server 2007
6 14 (0.50%) IIS
7 13 (0.46%) Confluence
8 6 (0.21%) Exchange Server 2000
9 3 (0.11%) CMS
9 3 (0.11%) SAS
9 3 (0.11%) WordPress
10 2 (0.071%) Apache
10 2 (0.071%) Blackberry Enterprise Server
10 2 (0.071%) Exchange Server 2003
10 2 (0.071%) Resin
11 1 (0.036%) Site Server
11 1 (0.036%) Tomcat
Applications
1 471 (16.77%) Microsoft Office
2 71 (2.53%) Microsoft Excel
3 11 (0.39%) Microsoft PowerPoint
4 10 (0.36%) Spreadsheet
5 4 (0.14%) Microsoft Project
6 3 (0.11%) Final Cut Pro
6 3 (0.11%) Pro Tools
6 3 (0.11%) SPSS
7 2 (0.071%) Adobe Creative Suite
8 1 (0.036%) PrintSoft PReS
8 1 (0.036%) S-PLUS
Business Applications
1 9 (0.32%) Dynamics CRM
2 7 (0.25%) Carpe Diem
3 6 (0.21%) Sage X3
4 5 (0.18%) Dynamics GP
5 3 (0.11%) Dynamics NAV
6 2 (0.071%) Epicor Tropos
6 2 (0.071%) Misys Midas
6 2 (0.071%) Oracle Receivables
6 2 (0.071%) Remedy ITSM
7 1 (0.036%) Elite 3E
7 1 (0.036%) Sage 300 ERP
7 1 (0.036%) SAP ERP
7 1 (0.036%) Visualfiles
Cloud Services
1 1,442 (51.33%) Microsoft 365
2 681 (24.24%) Azure
3 268 (9.54%) Entra ID
4 92 (3.28%) AWS
5 65 (2.31%) OneDrive
6 58 (2.06%) Google Workspace
7 31 (1.10%) Mimecast
8 28 (1.00%) WhatsApp
9 26 (0.93%) Power Platform
10 13 (0.46%) Dynamics 365
11 10 (0.36%) Power Automate
12 9 (0.32%) Cloud Computing
13 7 (0.25%) IaaS
13 7 (0.25%) SaaS
13 7 (0.25%) Serverless
14 6 (0.21%) Amazon EC2
14 6 (0.21%) PowerApps
15 5 (0.18%) DigitalOcean
15 5 (0.18%) Dropbox
15 5 (0.18%) PaaS
Communications & Networking
1 411 (14.63%) Firewall
2 259 (9.22%) Wireless
3 244 (8.69%) DNS
4 220 (7.83%) WAN
5 205 (7.30%) DHCP
6 175 (6.23%) VPN
7 163 (5.80%) Wi-Fi
8 143 (5.09%) TCP/IP
9 138 (4.91%) LAN
10 119 (4.24%) VoIP
11 108 (3.84%) SD-WAN
12 105 (3.74%) Cisco IOS
13 99 (3.52%) WebEx
14 87 (3.10%) VLAN
15 76 (2.71%) Internet
16 71 (2.53%) SAN
17 46 (1.64%) Remote Desktop
18 42 (1.50%) Network Security
19 27 (0.96%) Broadband
20 22 (0.78%) Skype
Database & Business Intelligence
1 123 (4.38%) SQL Server
2 37 (1.32%) Amazon RDS
3 20 (0.71%) Power BI
4 18 (0.64%) MySQL
5 8 (0.28%) MariaDB
5 8 (0.28%) SQL Server Reporting Services
6 6 (0.21%) PostgreSQL
7 5 (0.18%) DB2
7 5 (0.18%) SQL Server Integration Services
8 4 (0.14%) BusinessObjects
8 4 (0.14%) Crystal Reports
9 3 (0.11%) Big Data
9 3 (0.11%) EDRMS
9 3 (0.11%) Oracle Database
10 2 (0.071%) Oracle Reports
11 1 (0.036%) Electronic Patient Records
Development Applications
1 35 (1.25%) JIRA
2 2 (0.071%) Git
2 2 (0.071%) Hudson
2 2 (0.071%) MSI
2 2 (0.071%) Visual Studio
3 1 (0.036%) Atlassian Bamboo
3 1 (0.036%) Bitbucket
3 1 (0.036%) Jenkins
General
1 1,002 (35.67%) Social Skills
2 183 (6.51%) Finance
3 162 (5.77%) Analytical Skills
4 117 (4.17%) Law
5 111 (3.95%) Legal
6 104 (3.70%) Manufacturing
7 94 (3.35%) Organisational Skills
8 76 (2.71%) Telecoms
9 70 (2.49%) Retail
10 64 (2.28%) Inclusion and Diversity
11 38 (1.35%) Marketing
12 31 (1.10%) Advertising
12 31 (1.10%) Public Sector
13 30 (1.07%) Documentation Skills
14 26 (0.93%) Games
15 24 (0.85%) Banking
16 18 (0.64%) German Language
17 17 (0.61%) Automotive
18 13 (0.46%) Back Office
19 11 (0.39%) Local Government
Libraries, Frameworks & Software Standards
1 8 (0.28%) ADSI
1 8 (0.28%) LDAP
2 7 (0.25%) OLE
3 6 (0.21%) .NET
3 6 (0.21%) CSS
3 6 (0.21%) EDI
3 6 (0.21%) HTML
3 6 (0.21%) X-Windows
4 5 (0.18%) Kafka
5 4 (0.14%) Cocoa
6 3 (0.11%) LAMP
6 3 (0.11%) React
6 3 (0.11%) Software Packaging
7 2 (0.071%) RESTful
7 2 (0.071%) SOAP
7 2 (0.071%) V-Ray
8 1 (0.036%) RESTEasy
8 1 (0.036%) SAML
8 1 (0.036%) WF
8 1 (0.036%) XML
Miscellaneous
1 263 (9.36%) Driving Licence
2 139 (4.95%) Video Conferencing
3 131 (4.66%) Self-Motivation
4 96 (3.42%) Wiki
5 62 (2.21%) Management Information System
6 53 (1.89%) Replication
7 47 (1.67%) Onboarding
8 38 (1.35%) EPoS
9 33 (1.17%) Data Centre
10 31 (1.10%) CCTV
10 31 (1.10%) iPad
11 25 (0.89%) Enterprise Storage
11 25 (0.89%) Fat Client
11 25 (0.89%) Thin Client
12 24 (0.85%) Smartphone
13 22 (0.78%) iPhone
14 14 (0.50%) Analytical Mindset
14 14 (0.50%) Social Media
15 13 (0.46%) Client/Server
15 13 (0.46%) Public Cloud
Operating Systems
1 1,489 (53.01%) Windows
2 592 (21.08%) Windows Server
3 578 (20.58%) Windows 10
4 207 (7.37%) Android
5 145 (5.16%) Linux
6 126 (4.49%) Mac OS
7 120 (4.27%) Apple iOS
8 108 (3.84%) Windows Server 2016
9 91 (3.24%) Windows Server 2019
10 73 (2.60%) Windows Server 2012
11 52 (1.85%) Windows 7
12 36 (1.28%) Windows Server 2008
13 34 (1.21%) Mac OS X
14 23 (0.82%) Windows 8
15 19 (0.68%) Unix
16 9 (0.32%) Red Hat Enterprise Linux
17 8 (0.28%) CentOS
18 5 (0.18%) Debian
18 5 (0.18%) Ubuntu
18 5 (0.18%) Windows Server 2003
Processes & Methodologies
1 758 (26.98%) Customer Service
2 569 (20.26%) Problem-Solving
3 407 (14.49%) ITIL
4 159 (5.66%) Cybersecurity
5 154 (5.48%) ITSM
6 153 (5.45%) Service Delivery
7 136 (4.84%) Service Management
8 135 (4.81%) Mobile Device Management
9 130 (4.63%) Computer Science
10 107 (3.81%) Application Virtualisation
11 105 (3.74%) Business Continuity
12 100 (3.56%) Time Management
13 95 (3.38%) BCP
14 94 (3.35%) Business Continuity Planning
15 93 (3.31%) Contract Negotiation
16 90 (3.20%) Incident Management
17 89 (3.17%) Change Management
17 89 (3.17%) Project Delivery
18 80 (2.85%) Agile
18 80 (2.85%) Asset Management
Programming Languages
1 169 (6.02%) SQL
2 114 (4.06%) PowerShell
3 15 (0.53%) Bash
4 11 (0.39%) Python
5 10 (0.36%) Java
6 9 (0.32%) PHP
7 6 (0.21%) C#
8 5 (0.18%) JavaScript
8 5 (0.18%) T-SQL
8 5 (0.18%) VB
9 3 (0.11%) C
10 2 (0.071%) C++
10 2 (0.071%) COBOL
11 1 (0.036%) Perl
11 1 (0.036%) VBA
11 1 (0.036%) VBScript
Qualifications
1 319 (11.36%) Degree
2 171 (6.09%) Microsoft Certification
3 102 (3.63%) Computer Science Degree
4 96 (3.42%) Master's Degree
5 82 (2.92%) DBS Check
6 69 (2.46%) A+ Certification
7 57 (2.03%) Cisco Certification
8 56 (1.99%) CCNA
9 46 (1.64%) Security Cleared
10 45 (1.60%) MCSE
11 44 (1.57%) Network+ Certification
12 43 (1.53%) Azure Certification
13 42 (1.50%) MCP
14 30 (1.07%) MCSA
15 25 (0.89%) SC Cleared
16 23 (0.82%) ITIL Certification
17 17 (0.61%) DV Cleared
18 16 (0.57%) ITIL Foundation Certificate
19 12 (0.43%) CompTIA Security+
20 10 (0.36%) MCITP
Quality Assurance & Compliance
1 165 (5.87%) SLA
2 47 (1.67%) GDPR
3 31 (1.10%) Cyber Essentials
4 29 (1.03%) ISO/IEC 27001
5 18 (0.64%) QA
6 8 (0.28%) Cyber Essentials PLUS
7 5 (0.18%) Accessibility
7 5 (0.18%) PCI DSS
8 3 (0.11%) NIST
9 2 (0.071%) PMO
9 2 (0.071%) Sarbanes-Oxley
10 1 (0.036%) ISO 14001
10 1 (0.036%) ISO 9001
10 1 (0.036%) ISO/IEC 20000
System Software
1 1,149 (40.90%) Active Directory
2 238 (8.47%) Hyper-V
3 226 (8.05%) VMware Infrastructure
4 129 (4.59%) VMware ESXi
5 98 (3.49%) XenApp
6 94 (3.35%) Microsoft App-V
7 93 (3.31%) XenDesktop
8 49 (1.74%) Virtual Desktop
9 24 (0.85%) Virtual Machines
10 18 (0.64%) vSphere
11 9 (0.32%) Docker
11 9 (0.32%) Terminal Services
12 8 (0.28%) Virtual Servers
13 4 (0.14%) Citrix Hypervisor
14 3 (0.11%) BitLocker
14 3 (0.11%) Firmware
14 3 (0.11%) VMware Server
15 2 (0.071%) pfSense
15 2 (0.071%) Terminal Server
15 2 (0.071%) VMware Workstation
Systems Management
1 227 (8.08%) Microsoft Intune
2 194 (6.91%) SCCM
3 102 (3.63%) AirWatch
4 33 (1.17%) Jamf Pro
5 13 (0.46%) Cisco CUCM
5 13 (0.46%) ServiceCenter
6 10 (0.36%) Autotask
6 10 (0.36%) FortiGate
6 10 (0.36%) WSUS
7 7 (0.25%) Kubernetes
8 6 (0.21%) Opsgenie
9 5 (0.18%) PaperCut
9 5 (0.18%) Systems Management Server (SMS)
10 4 (0.14%) Backup Exec
10 4 (0.14%) WhatsUp Gold
11 3 (0.11%) Active Directory Federation Services
11 3 (0.11%) Microsoft Data Protection Manager
11 3 (0.11%) NetCrunch
11 3 (0.11%) Progress Chef
11 3 (0.11%) SCDPM
Vendors
1 1,407 (50.09%) Microsoft
2 321 (11.43%) VMware
3 236 (8.40%) Cisco
4 229 (8.15%) Citrix
5 137 (4.88%) Apple
6 102 (3.63%) Veeam
7 85 (3.03%) Google
8 64 (2.28%) HP
9 59 (2.10%) Sophos
10 46 (1.64%) Meraki
11 35 (1.25%) Dell
12 31 (1.10%) ConnectWise
12 31 (1.10%) Draytek
13 29 (1.03%) ServiceNow
14 26 (0.93%) Bloomberg
15 25 (0.89%) Aruba
16 24 (0.85%) Barracuda Networks
17 23 (0.82%) iManage
18 22 (0.78%) Sage
19 20 (0.71%) SAP