Service Desk Analyst Jobs in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £26,500 per year according to job vacancies posted during the 6 months to 22 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
22 May 2024
Same period 2023 Same period 2022
Rank 378 447 541
Rank change year-on-year +69 +94 -47
Permanent jobs requiring a Service Desk Analyst 580 551 838
As % of all permanent jobs advertised in England 0.67% 0.63% 0.61%
As % of the Job Titles category 0.71% 0.69% 0.64%
Number of salaries quoted 472 471 669
10th Percentile £21,750 £21,821 £20,700
25th Percentile £23,438 £23,500 £22,000
Median annual salary (50th Percentile) £26,500 £26,500 £25,500
Median % change year-on-year - +3.92% +6.25%
75th Percentile £30,250 £33,750 £29,500
90th Percentile £37,500 £37,500 £33,750
UK median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,920 80,304 131,887
% of permanent jobs with a recognized job title 94.56% 91.51% 96.05%
Number of salaries quoted 60,945 51,084 74,833
10th Percentile £28,500 £32,538 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,000 £60,800 £60,000
Median % change year-on-year -12.83% +1.33% +9.09%
75th Percentile £71,250 £81,251 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Analyst in England.

Salary trend for Service Desk Analyst in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 22 May 2024.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 22 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +127 198 £24,150 - 28
North West +39 96 £23,500 -6.00% 12
London +47 91 £32,500 -1.52% 6
South East -51 88 £26,000 - 15
Midlands +14 83 £27,500 - 12
Yorkshire +114 78 £24,500 +6.52% 12
South West +23 60 £27,500 +1.85% 13
East of England +27 59 £26,500 +10.42% 15
West Midlands +20 54 £25,000 -12.28% 7
East Midlands -1 29 £28,165 +9.38% 5
North East +4 24 £24,500 - 5
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 22 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 319 (55.00%) Microsoft
2 282 (48.62%) Windows
3 276 (47.59%) Social Skills
4 271 (46.72%) Active Directory
5 257 (44.31%) Microsoft 365
6 250 (43.10%) Customer Service
7 180 (31.03%) ITIL
8 144 (24.83%) Problem-Solving
9 134 (23.10%) Microsoft Office
10 114 (19.66%) SLA
11 96 (16.55%) Analytical Skills
11 96 (16.55%) Windows 10
12 89 (15.34%) ITSM
13 70 (12.07%) Azure
14 69 (11.90%) Microsoft Exchange
15 67 (11.55%) Incident Management
16 62 (10.69%) Windows Server
17 61 (10.52%) ServiceNow
17 61 (10.52%) LAN
18 57 (9.83%) Service Management
19 56 (9.66%) Finance
20 50 (8.62%) VPN
21 46 (7.93%) SharePoint
22 44 (7.59%) TCP/IP
23 43 (7.41%) DNS
24 40 (6.90%) Retail
25 38 (6.55%) Law
25 38 (6.55%) Time Management
26 37 (6.38%) WAN
27 36 (6.21%) Telecoms

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (11.90%) Microsoft Exchange
2 46 (7.93%) SharePoint
3 3 (0.52%) IBM Notes
4 2 (0.34%) Confluence
4 2 (0.34%) Exchange Server 2003
4 2 (0.34%) Exchange Server 2007
4 2 (0.34%) Exchange Server 2010
4 2 (0.34%) Exchange Server 2013
5 1 (0.17%) CMS
Applications
1 134 (23.10%) Microsoft Office
2 20 (3.45%) Microsoft Excel
3 12 (2.07%) Microsoft PowerPoint
4 2 (0.34%) Chatbot
4 2 (0.34%) Microsoft Project
4 2 (0.34%) MS Visio
Business Applications
1 3 (0.52%) Elite 3E
2 2 (0.34%) assyst
3 1 (0.17%) Carpe Diem
3 1 (0.17%) Remedy ITSM
Cloud Services
1 257 (44.31%) Microsoft 365
2 70 (12.07%) Azure
3 25 (4.31%) SaaS
4 22 (3.79%) Entra ID
5 19 (3.28%) Mimecast
6 18 (3.10%) OneDrive
7 5 (0.86%) Power Automate
8 4 (0.69%) PaaS
9 3 (0.52%) AWS
10 2 (0.34%) Dynamics 365
10 2 (0.34%) GCP
10 2 (0.34%) Google Drive
10 2 (0.34%) Google Workspace
10 2 (0.34%) WhatsApp
11 1 (0.17%) Power Platform
Communications & Networking
1 61 (10.52%) LAN
2 50 (8.62%) VPN
3 44 (7.59%) TCP/IP
4 43 (7.41%) DNS
5 37 (6.38%) WAN
6 34 (5.86%) Firewall
6 34 (5.86%) VoIP
7 26 (4.48%) DHCP
8 21 (3.62%) Wireless
9 18 (3.10%) Internet
10 12 (2.07%) Remote Desktop
11 11 (1.90%) Broadband
12 10 (1.72%) Wi-Fi
13 2 (0.34%) Cisco IOS
13 2 (0.34%) Intranet
13 2 (0.34%) VLAN
14 1 (0.17%) IP Telephony
14 1 (0.17%) SAN
14 1 (0.17%) Structured Cabling
14 1 (0.17%) WebEx
Database & Business Intelligence
1 4 (0.69%) SQL Server
2 2 (0.34%) SQL Server Integration Services
2 2 (0.34%) SQL Server Reporting Services
3 1 (0.17%) Oracle Reports
3 1 (0.17%) Power BI
Development Applications
1 20 (3.45%) JIRA
General
1 276 (47.59%) Social Skills
2 96 (16.55%) Analytical Skills
3 56 (9.66%) Finance
4 40 (6.90%) Retail
5 38 (6.55%) Law
6 36 (6.21%) Telecoms
7 22 (3.79%) Inclusion and Diversity
8 20 (3.45%) Digital Economy
9 17 (2.93%) Legal
10 11 (1.90%) Public Sector
11 8 (1.38%) French Language
11 8 (1.38%) German Language
11 8 (1.38%) Organisational Skills
12 7 (1.21%) Documentation Skills
13 6 (1.03%) Italian Language
13 6 (1.03%) Portuguese Language
13 6 (1.03%) Spanish Language
13 6 (1.03%) Swedish Language
13 6 (1.03%) Turkish Language
14 5 (0.86%) Advertising
Libraries, Frameworks & Software Standards
1 16 (2.76%) OLE
2 1 (0.17%) EDI
Miscellaneous
1 34 (5.86%) Smartphone
2 28 (4.83%) Self-Motivation
3 20 (3.45%) Driving Licence
4 18 (3.10%) Data Centre
5 16 (2.76%) Management Information System
6 13 (2.24%) Team-Oriented Environment
7 9 (1.55%) iPad
7 9 (1.55%) iPhone
7 9 (1.55%) Life Science
8 8 (1.38%) Replication
9 6 (1.03%) Video Conferencing
10 3 (0.52%) EPoS
10 3 (0.52%) Mainframe
11 2 (0.34%) Housing Association
11 2 (0.34%) Mobile Computing
11 2 (0.34%) NHS
12 1 (0.17%) Data Protection Act
12 1 (0.17%) Onboarding
12 1 (0.17%) Renewable Energy
12 1 (0.17%) Smart City
Operating Systems
1 282 (48.62%) Windows
2 96 (16.55%) Windows 10
3 62 (10.69%) Windows Server
4 34 (5.86%) Android
5 16 (2.76%) Apple iOS
6 14 (2.41%) Windows 7
6 14 (2.41%) Windows Server 2019
7 13 (2.24%) Windows Server 2016
8 9 (1.55%) Mac OS
9 6 (1.03%) Unix
9 6 (1.03%) Windows Server 2012
10 5 (0.86%) Windows Server 2008
11 3 (0.52%) Linux
12 2 (0.34%) Windows 8
12 2 (0.34%) Windows Server 2003
13 1 (0.17%) Mac OS X
Processes & Methodologies
1 250 (43.10%) Customer Service
2 180 (31.03%) ITIL
3 144 (24.83%) Problem-Solving
4 89 (15.34%) ITSM
5 67 (11.55%) Incident Management
6 57 (9.83%) Service Management
7 38 (6.55%) Time Management
8 30 (5.17%) Service Delivery
9 25 (4.31%) Customer Experience
10 23 (3.97%) Change Management
10 23 (3.97%) Root Cause Analysis
11 22 (3.79%) Problem Management
12 21 (3.62%) Collaborative Working
13 19 (3.28%) Statistics
14 18 (3.10%) Ticket Management
15 17 (2.93%) Asset Management
16 14 (2.41%) CRM
16 14 (2.41%) Decision-Making
17 13 (2.24%) Document Management
18 12 (2.07%) Mobile Device Management
Programming Languages
1 16 (2.76%) R
2 10 (1.72%) SQL
3 5 (0.86%) PowerShell
Qualifications
1 36 (6.21%) Degree
2 27 (4.66%) A+ Certification
3 21 (3.62%) Microsoft Certification
4 15 (2.59%) Security Cleared
5 14 (2.41%) ITIL Certification
6 10 (1.72%) DV Cleared
7 8 (1.38%) ITIL Foundation Certificate
8 7 (1.21%) NVQ Level 3
9 5 (0.86%) SC Cleared
10 4 (0.69%) DBS Check
11 3 (0.52%) CompTIA Security+
11 3 (0.52%) MCITP
11 3 (0.52%) MCP
11 3 (0.52%) MCSA
12 2 (0.34%) ECDL
13 1 (0.17%) BC Cleared
13 1 (0.17%) CIPD
13 1 (0.17%) MCDST
Quality Assurance & Compliance
1 114 (19.66%) SLA
2 16 (2.76%) GDPR
3 4 (0.69%) ISO 9001
4 3 (0.52%) ISO 14001
4 3 (0.52%) ISO/IEC 27001
5 2 (0.34%) Accessibility
5 2 (0.34%) ITGC
5 2 (0.34%) Sarbanes-Oxley
System Software
1 271 (46.72%) Active Directory
2 14 (2.41%) XenApp
2 14 (2.41%) XenDesktop
3 9 (1.55%) Hyper-V
3 9 (1.55%) vSphere
4 3 (0.52%) VMware Infrastructure
5 2 (0.34%) Citrix Hypervisor
6 1 (0.17%) Terminal Services
6 1 (0.17%) VMware ESXi
Systems Management
1 27 (4.66%) Microsoft Intune
2 17 (2.93%) SCCM
3 2 (0.34%) Jamf Pro
4 1 (0.17%) IBM BigFix
4 1 (0.17%) Tivoli
Vendors
1 319 (55.00%) Microsoft
2 61 (10.52%) ServiceNow
3 34 (5.86%) Citrix
4 18 (3.10%) Cisco
5 16 (2.76%) Apple
5 16 (2.76%) VMware
6 15 (2.59%) iManage
7 11 (1.90%) Dell
7 11 (1.90%) HP
7 11 (1.90%) Virgin Media
8 10 (1.72%) NetApp
9 8 (1.38%) Aderant
9 8 (1.38%) Ivanti
9 8 (1.38%) Remedy
9 8 (1.38%) Veeam
10 6 (1.03%) Google
11 5 (0.86%) Splunk
12 4 (0.69%) Intapp
12 4 (0.69%) Sun
13 3 (0.52%) Adobe