Service Desk Management Jobs in England

Service Desk Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 789 822 1115
Rank change year-on-year +33 +293 -275
Permanent jobs citing Service Desk Management 76 79 74
As % of all permanent jobs advertised in England 0.084% 0.094% 0.052%
As % of the Processes & Methodologies category 0.100% 0.098% 0.055%
Number of salaries quoted 58 71 68
10th Percentile £31,250 £25,500 £26,775
25th Percentile £36,250 £26,250 £28,500
Median annual salary (50th Percentile) £49,375 £47,236 £36,750
Median % change year-on-year +4.53% +28.53% -18.33%
75th Percentile £65,593 £55,240 £47,813
90th Percentile £69,921 £72,500 £68,250
UK median annual salary £49,375 £44,125 £35,000
% change year-on-year +11.90% +26.07% -22.22%

All Process and Methodology Skills
England

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 76,066 80,344 135,543
As % of all permanent jobs advertised in England 83.60% 95.49% 95.97%
Number of salaries quoted 55,107 48,707 73,448
10th Percentile £29,000 £34,324 £33,294
25th Percentile £40,000 £46,000 £44,000
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £93,250 £102,500 £97,500
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

Service Desk Management
Job Vacancy Trend in England

Job postings citing Service Desk Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Management in England

Service Desk Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Management in England.

Salary trend for Service Desk Management in England

Service Desk Management
Salary Histogram in England

Salary distribution for jobs citing Service Desk Management in England over the 6 months to 1 June 2024.

Salary histogram for Service Desk Management in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +32 21 £40,000 - 5
London +116 18 £68,750 - 3
Midlands -12 15 £56,000 +55.56% 1
Yorkshire +73 11 £30,500 -23.75% 1
East of England +1 10 £32,500 -45.83% 2
East Midlands -18 8 £37,500 +50.00%
North West -9 7 £61,185 +52.96% 4
West Midlands -13 7 £63,749 +34.96% 1
South East -16 6 £54,000 +103.77% 5
South West -23 6 £52,500 +40.00% 2
North East -16 3 £40,000 +6.67%
Service Desk Management
UK

Service Desk Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (11.84%) Microsoft Exchange
1 9 (11.84%) SharePoint
Applications
1 8 (10.53%) Microsoft Office
Cloud Services
1 40 (52.63%) Microsoft 365
2 23 (30.26%) Azure
3 6 (7.89%) Entra ID
4 3 (3.95%) Mimecast
5 2 (2.63%) SaaS
6 1 (1.32%) AWS
Communications & Networking
1 8 (10.53%) DHCP
1 8 (10.53%) DNS
1 8 (10.53%) LAN
1 8 (10.53%) TCP/IP
1 8 (10.53%) WAN
1 8 (10.53%) WLAN
2 6 (7.89%) Remote Desktop
3 5 (6.58%) Firewall
4 4 (5.26%) Cisco Firepower
4 4 (5.26%) Cisco IOS
4 4 (5.26%) Cisco ISE
4 4 (5.26%) VPN
5 1 (1.32%) Network Security
Database & Business Intelligence
1 6 (7.89%) Amazon RDS
2 1 (1.32%) Oracle Reports
Development Applications
1 1 (1.32%) JIRA
General
1 21 (27.63%) Social Skills
2 13 (17.11%) Finance
3 11 (14.47%) Public Sector
4 7 (9.21%) Retail
5 4 (5.26%) Agriculture
5 4 (5.26%) Legal
5 4 (5.26%) Telecoms
6 3 (3.95%) Analytical Skills
6 3 (3.95%) Social Housing
7 2 (2.63%) Banking
7 2 (2.63%) Financial Institution
7 2 (2.63%) Front Office
7 2 (2.63%) Inclusion and Diversity
7 2 (2.63%) Investment Banking
7 2 (2.63%) Law
8 1 (1.32%) Back Office
8 1 (1.32%) Pharmaceutical
Job Titles
1 21 (27.63%) Service Manager
2 16 (21.05%) Service Desk Manager
3 15 (19.74%) IT Support
4 13 (17.11%) Lead
5 11 (14.47%) Analyst
5 11 (14.47%) Team Leader
6 10 (13.16%) IT Analyst
6 10 (13.16%) Service Desk Team Leader
7 8 (10.53%) Head of IT
7 8 (10.53%) IT Support Analyst
7 8 (10.53%) Support Analyst
8 7 (9.21%) IT Manager
8 7 (9.21%) Senior
8 7 (9.21%) Service Delivery Specialist
8 7 (9.21%) Service Desk Specialist
8 7 (9.21%) Support Engineer
9 6 (7.89%) 3rd Line Engineer
9 6 (7.89%) 3rd Line Support
9 6 (7.89%) Head of IT Operations
9 6 (7.89%) IT Engineer
Miscellaneous
1 6 (7.89%) iPad
2 3 (3.95%) Driving Licence
2 3 (3.95%) Housing Association
3 2 (2.63%) Hedge funds
3 2 (2.63%) PMI
4 1 (1.32%) CMDB
4 1 (1.32%) Cybercrime
4 1 (1.32%) FMCG
4 1 (1.32%) Management Information System
4 1 (1.32%) Onboarding
4 1 (1.32%) Self-Motivation
4 1 (1.32%) Virtual Team
Operating Systems
1 36 (47.37%) Windows
2 16 (21.05%) Windows Server
3 13 (17.11%) Windows 10
4 8 (10.53%) Android
4 8 (10.53%) Apple iOS
5 6 (7.89%) Windows Server 2016
5 6 (7.89%) Windows Server 2019
6 4 (5.26%) Windows 7
7 1 (1.32%) Linux
7 1 (1.32%) Unix
Processes & Methodologies
1 50 (65.79%) ITIL
2 29 (38.16%) Service Management
3 28 (36.84%) Service Delivery
4 26 (34.21%) Customer Service
5 14 (18.42%) ITSM
5 14 (18.42%) Problem-Solving
6 13 (17.11%) Incident Management
7 11 (14.47%) Major Incident Management
8 10 (13.16%) Line Management
9 8 (10.53%) Performance Management
10 7 (9.21%) Cybersecurity
10 7 (9.21%) Process Improvement
11 6 (7.89%) Continuous Improvement
11 6 (7.89%) Critical Success Factor
11 6 (7.89%) Data Loss Prevention
11 6 (7.89%) Decision-Making
11 6 (7.89%) Kanban
11 6 (7.89%) Remote Monitoring and Management
11 6 (7.89%) Technical Leadership
11 6 (7.89%) Vulnerability Management
Programming Languages
1 1 (1.32%) SQL
Qualifications
1 9 (11.84%) ITIL Certification
2 8 (10.53%) Degree
3 5 (6.58%) A+ Certification
3 5 (6.58%) Cisco Certification
4 4 (5.26%) CCNP
4 4 (5.26%) MCITP
4 4 (5.26%) Microsoft Certification
5 3 (3.95%) Azure Certification
6 2 (2.63%) PMI Certification
6 2 (2.63%) PMP
7 1 (1.32%) CCNA
Quality Assurance & Compliance
1 19 (25.00%) SLA
2 6 (7.89%) GDPR
2 6 (7.89%) ISO/IEC 27001
3 3 (3.95%) ISO 9001
4 1 (1.32%) Cyber Essentials
4 1 (1.32%) PCI DSS
System Software
1 22 (28.95%) Active Directory
2 12 (15.79%) Virtual Desktop
3 10 (13.16%) VMware Infrastructure
4 6 (7.89%) Hyper-V
4 6 (7.89%) VMware ESXi
Systems Management
1 13 (17.11%) Microsoft Intune
2 9 (11.84%) SCCM
3 3 (3.95%) Jamf Pro
4 1 (1.32%) IBM BigFix
4 1 (1.32%) Tivoli
Vendors
1 27 (35.53%) Microsoft
2 10 (13.16%) Citrix
2 10 (13.16%) VMware
3 8 (10.53%) Cisco
4 6 (7.89%) ServiceNow
4 6 (7.89%) Sophos
5 5 (6.58%) Meraki
5 5 (6.58%) SolarWinds
6 4 (5.26%) Aruba
6 4 (5.26%) Fortinet
6 4 (5.26%) Palo Alto
6 4 (5.26%) SAP
7 3 (3.95%) Qualys
8 2 (2.63%) Apple
9 1 (1.32%) Oracle
9 1 (1.32%) Remedy
9 1 (1.32%) Splunk