Service Desk Support Analyst Jobs in England

Service Desk Support Analyst
UK > England

The median Service Desk Support Analyst salary in England is £26,000 per year according to job vacancies posted during the 6 months to 29 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 May 2024
Same period 2023 Same period 2022
Rank 796 826 1054
Rank change year-on-year +30 +228 -207
Permanent jobs requiring a Service Desk Support Analyst 46 70 117
As % of all permanent jobs advertised in England 0.051% 0.081% 0.084%
As % of the Job Titles category 0.054% 0.089% 0.087%
Number of salaries quoted 45 64 98
10th Percentile £21,000 £23,325 £20,750
25th Percentile £23,750 £24,375 £23,750
Median annual salary (50th Percentile) £26,000 £31,500 £27,000
Median % change year-on-year -17.46% +16.67% +14.89%
75th Percentile £30,500 £35,813 £30,000
90th Percentile £36,500 £38,525 £34,586
UK median annual salary £26,000 £30,000 £25,000
% change year-on-year -13.33% +20.00% +5.26%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 84,698 78,992 134,069
% of permanent jobs with a recognized job title 94.67% 91.44% 96.02%
Number of salaries quoted 62,716 50,412 74,905
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,066 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,800 £60,000
Median % change year-on-year -13.65% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Support Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Support Analyst in England.

Salary trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Support Analyst in England over the 6 months to 29 May 2024.

Salary histogram for Service Desk Support Analyst in England

Service Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support Analyst within the England region over the 6 months to 29 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +44 18 £24,500 -20.97%
South East -12 11 £26,000 -5.45% 1
Yorkshire - 11 £24,500 -
London +85 8 £35,000 -
North West +2 7 £21,000 -34.38%
East of England -10 5 £27,500 +14.58% 1
Midlands -17 3 £26,500 +23.26% 1
West Midlands -2 2 £26,250 +22.09%
South West -22 1 £35,000 +12.90%
East Midlands -25 1 £29,500 - 1
Service Desk Support Analyst
UK

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 29 May 2024, Service Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Support Analyst in the job title.

1 32 (69.57%) Windows
2 28 (60.87%) Social Skills
3 25 (54.35%) Active Directory
3 25 (54.35%) Microsoft
4 20 (43.48%) Analytical Skills
5 19 (41.30%) Customer Service
5 19 (41.30%) Microsoft Office
6 14 (30.43%) ServiceNow
6 14 (30.43%) Microsoft 365
7 12 (26.09%) ITSM
7 12 (26.09%) Windows 10
8 11 (23.91%) Management Information System
8 11 (23.91%) Incident Management
8 11 (23.91%) Cisco
8 11 (23.91%) Dell
9 10 (21.74%) Microsoft Excel
9 10 (21.74%) SharePoint
9 10 (21.74%) HP
9 10 (21.74%) NetApp
9 10 (21.74%) Microsoft PowerPoint
9 10 (21.74%) Mimecast
9 10 (21.74%) Data Centre
9 10 (21.74%) Proactive Monitoring
10 9 (19.57%) Windows Server
10 9 (19.57%) SaaS
10 9 (19.57%) VoIP
11 8 (17.39%) Telecoms
11 8 (17.39%) Analytics
12 6 (13.04%) SLA
13 5 (10.87%) Citrix

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (21.74%) SharePoint
2 2 (4.35%) Confluence
3 1 (2.17%) CMS
3 1 (2.17%) Microsoft Exchange
Applications
1 19 (41.30%) Microsoft Office
2 10 (21.74%) Microsoft Excel
2 10 (21.74%) Microsoft PowerPoint
Business Applications
1 2 (4.35%) assyst
2 1 (2.17%) Elite 3E
Cloud Services
1 14 (30.43%) Microsoft 365
2 10 (21.74%) Mimecast
3 9 (19.57%) SaaS
4 2 (4.35%) Azure
5 1 (2.17%) Entra ID
5 1 (2.17%) PaaS
Communications & Networking
1 9 (19.57%) VoIP
2 2 (4.35%) Remote Desktop
3 1 (2.17%) LAN
3 1 (2.17%) VPN
3 1 (2.17%) WAN
3 1 (2.17%) Wireless
Development Applications
1 3 (6.52%) JIRA
General
1 28 (60.87%) Social Skills
2 20 (43.48%) Analytical Skills
3 8 (17.39%) Telecoms
4 5 (10.87%) Law
5 2 (4.35%) Finance
5 2 (4.35%) Inclusion and Diversity
5 2 (4.35%) Legal
6 1 (2.17%) Back Office
6 1 (2.17%) Banking
6 1 (2.17%) Local Government
Miscellaneous
1 11 (23.91%) Management Information System
2 10 (21.74%) Data Centre
3 4 (8.70%) Video Conferencing
4 1 (2.17%) Blackberry
4 1 (2.17%) Self-Motivation
4 1 (2.17%) Team-Oriented Environment
Operating Systems
1 32 (69.57%) Windows
2 12 (26.09%) Windows 10
3 9 (19.57%) Windows Server
4 2 (4.35%) Windows Server 2016
4 2 (4.35%) Windows Server 2019
5 1 (2.17%) Android
5 1 (2.17%) Apple iOS
5 1 (2.17%) Windows 7
Processes & Methodologies
1 19 (41.30%) Customer Service
2 12 (26.09%) ITSM
3 11 (23.91%) Incident Management
4 10 (21.74%) Proactive Monitoring
5 8 (17.39%) Analytics
6 3 (6.52%) ITIL
7 2 (4.35%) Service Management
8 1 (2.17%) Asset Management
8 1 (2.17%) Change Management
8 1 (2.17%) Coaching
8 1 (2.17%) Content Management
8 1 (2.17%) Fintech
8 1 (2.17%) Identity Management
8 1 (2.17%) Information Security
8 1 (2.17%) Practice Management
8 1 (2.17%) Problem Management
8 1 (2.17%) Security Operations
8 1 (2.17%) Service Delivery
8 1 (2.17%) Stakeholder Engagement
8 1 (2.17%) Stakeholder Management
Programming Languages
1 1 (2.17%) PowerShell
Qualifications
1 1 (2.17%) A+ Certification
1 1 (2.17%) Degree
1 1 (2.17%) ITIL Certification
1 1 (2.17%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (13.04%) SLA
System Software
1 25 (54.35%) Active Directory
2 2 (4.35%) vSphere
3 1 (2.17%) Hyper-V
Vendors
1 25 (54.35%) Microsoft
2 14 (30.43%) ServiceNow
3 11 (23.91%) Cisco
3 11 (23.91%) Dell
4 10 (21.74%) HP
4 10 (21.74%) NetApp
5 5 (10.87%) Citrix
6 4 (8.70%) VMware
7 2 (4.35%) Commvault
8 1 (2.17%) Adobe
8 1 (2.17%) iManage
8 1 (2.17%) Intapp
8 1 (2.17%) Remedy
8 1 (2.17%) Sun