Service Management Jobs in England

Service Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 134 139 195
Rank change year-on-year +5 +56 -8
Permanent jobs citing Service Management 1,826 2,293 2,839
As % of all permanent jobs advertised in England 2.11% 2.59% 2.09%
As % of the Processes & Methodologies category 2.48% 2.71% 2.18%
Number of salaries quoted 1,331 1,552 1,915
10th Percentile £26,500 £29,400 £26,500
25th Percentile £35,000 £36,250 £38,250
Median annual salary (50th Percentile) £50,307 £54,375 £52,500
Median % change year-on-year -7.48% +3.57% +5.00%
75th Percentile £67,881 £70,688 £65,000
90th Percentile £88,750 £88,750 £83,750
UK median annual salary £50,000 £55,000 £52,250
% change year-on-year -9.09% +5.26% +4.50%

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 73,606 84,635 130,051
As % of all permanent jobs advertised in England 85.09% 95.60% 95.83%
Number of salaries quoted 53,947 50,378 73,071
10th Percentile £29,000 £34,324 £33,500
25th Percentile £40,000 £46,125 £44,000
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £73,250 £82,500 £80,000
90th Percentile £93,750 £102,500 £97,500
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 19 May 2024.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -8 547 £65,000 +4.00% 141
North of England +36 420 £44,637 -0.81% 71
South East -16 333 £52,500 - 73
Midlands +1 265 £36,000 -28.00% 65
North West +34 205 £45,000 -5.26% 37
South West -2 177 £47,229 +4.95% 50
West Midlands -13 167 £50,000 -7.41% 35
Yorkshire +42 159 £45,000 -10.00% 22
East Midlands +14 96 £28,500 -24.00% 29
East of England -24 78 £35,000 -7.89% 26
North East -1 56 £42,407 +21.16% 16
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 117 (6.41%) Microsoft Exchange
2 85 (4.65%) SharePoint
3 39 (2.14%) Confluence
4 22 (1.20%) WebLogic
5 20 (1.10%) CMS
6 14 (0.77%) SAS
7 7 (0.38%) IIS
8 6 (0.33%) IBM Notes
9 5 (0.27%) Moodle
9 5 (0.27%) SharePoint 2010
9 5 (0.27%) SharePoint 2013
10 4 (0.22%) Apache
10 4 (0.22%) Exchange Server 2010
10 4 (0.22%) Skype for Business
10 4 (0.22%) WordPress
11 2 (0.11%) Apache Spark
12 1 (0.055%) Blackberry Enterprise Server
12 1 (0.055%) Exchange Server 2013
12 1 (0.055%) WebSphere
Applications
1 153 (8.38%) Microsoft Office
2 98 (5.37%) Microsoft Excel
3 33 (1.81%) Microsoft PowerPoint
4 25 (1.37%) MS Visio
5 8 (0.44%) Microsoft Project
6 6 (0.33%) Trello
7 3 (0.16%) Chatbot
8 1 (0.055%) 1Password
8 1 (0.055%) Spreadsheet
Business Applications
1 51 (2.79%) Remedy ITSM
2 30 (1.64%) Dynamics CRM
3 13 (0.71%) Elite 3E
4 11 (0.60%) NEC Housing
5 8 (0.44%) PlanetPress Connect
6 6 (0.33%) SAP ERP
7 4 (0.22%) SAP IS-U
8 3 (0.16%) NetSuite
8 3 (0.16%) Oracle EBS
9 2 (0.11%) Maximo
9 2 (0.11%) Shopify
10 1 (0.055%) Carpe Diem
10 1 (0.055%) Dynamics GP
10 1 (0.055%) Dynamics NAV
10 1 (0.055%) Eikon
10 1 (0.055%) Primavera
10 1 (0.055%) SAP S/4HANA
Cloud Services
1 360 (19.72%) Microsoft 365
2 348 (19.06%) Azure
3 121 (6.63%) AWS
4 114 (6.24%) Entra ID
5 88 (4.82%) Power Platform
6 71 (3.89%) SaaS
7 44 (2.41%) Dynamics 365
8 39 (2.14%) OneDrive
9 29 (1.59%) IaaS
10 28 (1.53%) PaaS
11 26 (1.42%) PowerApps
12 23 (1.26%) Azure DevOps
12 23 (1.26%) Power Automate
13 22 (1.20%) Google Sheets
14 21 (1.15%) Azure Monitor
14 21 (1.15%) Azure Storage
14 21 (1.15%) GCP
15 18 (0.99%) OpenShift
15 18 (0.99%) WhatsApp
16 17 (0.93%) Azure Data Factory
Communications & Networking
1 142 (7.78%) Firewall
2 93 (5.09%) VPN
3 86 (4.71%) DNS
4 77 (4.22%) LAN
5 72 (3.94%) WAN
6 61 (3.34%) DHCP
7 45 (2.46%) TCP/IP
7 45 (2.46%) Wireless
8 43 (2.35%) Wi-Fi
9 30 (1.64%) WLAN
10 25 (1.37%) Network Security
11 19 (1.04%) SAN
12 17 (0.93%) Remote Desktop
13 16 (0.88%) SD-WAN
14 15 (0.82%) VoIP
15 14 (0.77%) Internet
16 11 (0.60%) MPLS
16 11 (0.60%) Skype
16 11 (0.60%) VLAN
17 10 (0.55%) SSL
Database & Business Intelligence
1 62 (3.40%) Power BI
2 59 (3.23%) SQL Server
3 32 (1.75%) MySQL
4 22 (1.20%) Elasticsearch
5 20 (1.10%) Relational Database
6 18 (0.99%) GIS
7 14 (0.77%) Amazon RDS
7 14 (0.77%) Data Warehouse
8 13 (0.71%) Azure SQL Database
9 10 (0.55%) Geospatial Data
10 7 (0.38%) Oracle Database
11 6 (0.33%) RDBMS
12 5 (0.27%) SQL Server Integration Services
12 5 (0.27%) SQL Server Reporting Services
13 3 (0.16%) BusinessObjects
13 3 (0.16%) Tableau
14 2 (0.11%) Big Data
14 2 (0.11%) Hadoop
14 2 (0.11%) Oracle Database 12c
14 2 (0.11%) SAP HANA
Development Applications
1 93 (5.09%) JIRA
2 37 (2.03%) GitLab
3 21 (1.15%) Artifactory
4 11 (0.60%) IBM UrbanCode
5 8 (0.44%) Jenkins
5 8 (0.44%) SQL Server Management Studio (SSMS)
6 6 (0.33%) Git
6 6 (0.33%) MSI
7 5 (0.27%) Postman
8 4 (0.22%) AdminStudio
8 4 (0.22%) InstallShield
9 3 (0.16%) Octopus Deploy
9 3 (0.16%) TeamCity
10 2 (0.11%) PowerBuilder
11 1 (0.055%) Bitbucket
General
1 755 (41.35%) Social Skills
2 468 (25.63%) Finance
3 291 (15.94%) Analytical Skills
4 164 (8.98%) Public Sector
5 160 (8.76%) Inclusion and Diversity
6 109 (5.97%) Presentation Skills
7 105 (5.75%) Law
8 96 (5.26%) Banking
9 91 (4.98%) Retail
10 86 (4.71%) Billing
11 72 (3.94%) Legal
12 55 (3.01%) Organisational Skills
13 49 (2.68%) Local Government
14 44 (2.41%) Telecoms
15 41 (2.25%) Police
16 37 (2.03%) Influencing Skills
17 31 (1.70%) Manufacturing
18 25 (1.37%) Back Office
19 20 (1.10%) Pharmaceutical
20 15 (0.82%) Marketing
Job Titles
1 274 (15.01%) Analyst
2 250 (13.69%) Service Manager
3 184 (10.08%) Senior
4 170 (9.31%) Lead
5 161 (8.82%) IT Manager
6 138 (7.56%) IT Support
7 117 (6.41%) Support Analyst
8 109 (5.97%) Architect
9 99 (5.42%) Delivery Manager
10 96 (5.26%) Service Delivery Manager
11 94 (5.15%) Infrastructure Engineer
12 93 (5.09%) IT Services Manager
13 91 (4.98%) Support Engineer
13 91 (4.98%) Team Leader
14 72 (3.94%) Applications Support
14 72 (3.94%) Service Analyst
15 67 (3.67%) IT Analyst
16 58 (3.18%) Service Desk Analyst
17 53 (2.90%) Audit Manager
17 53 (2.90%) Senior Manager
Libraries, Frameworks & Software Standards
1 41 (2.25%) HTML
2 37 (2.03%) CSS
3 36 (1.97%) Web Services
4 23 (1.26%) Spring
5 22 (1.20%) J2EE
5 22 (1.20%) Java EE
6 19 (1.04%) AngularJS
7 18 (0.99%) Twitter Bootstrap
8 17 (0.93%) SOAP
8 17 (0.93%) XML
9 15 (0.82%) ARM Templates
10 13 (0.71%) .NET
10 13 (0.71%) EDI
10 13 (0.71%) JSON
11 11 (0.60%) REST
12 6 (0.33%) LDAP
13 5 (0.27%) Ajax
13 5 (0.27%) FIX Protocol
13 5 (0.27%) NETCONF
14 3 (0.16%) RabbitMQ
Miscellaneous
1 143 (7.83%) Management Information System
2 89 (4.87%) Self-Motivation
3 72 (3.94%) Data Centre
4 62 (3.40%) CMDB
5 56 (3.07%) Driving Licence
6 50 (2.74%) Public Cloud
7 47 (2.57%) Product Ownership
8 40 (2.19%) NHS
9 35 (1.92%) Onboarding
10 31 (1.70%) Housing Association
11 28 (1.53%) Reinsurance
12 27 (1.48%) Enterprise Software
13 24 (1.31%) Hybrid Cloud
14 23 (1.26%) Legacy Systems
15 19 (1.04%) Replication
16 18 (0.99%) Cloud Native
16 18 (0.99%) PKI
17 15 (0.82%) Smartphone
18 13 (0.71%) Digital Signage
18 13 (0.71%) Private Cloud
Operating Systems
1 452 (24.75%) Windows
2 147 (8.05%) Windows Server
3 132 (7.23%) Windows 10
4 101 (5.53%) Linux
5 54 (2.96%) Windows Server 2019
6 45 (2.46%) Windows Server 2016
7 44 (2.41%) Apple iOS
8 40 (2.19%) Mac OS
9 39 (2.14%) Android
10 36 (1.97%) Unix
11 31 (1.70%) Windows 7
12 22 (1.20%) Windows Server 2012
13 12 (0.66%) Windows Server 2008
14 11 (0.60%) Windows NT
15 10 (0.55%) CentOS
16 7 (0.38%) Mac OS X
17 6 (0.33%) Windows Server 2003
18 4 (0.22%) Red Hat Enterprise Linux
19 3 (0.16%) Amazon Linux
19 3 (0.16%) VMS
Processes & Methodologies
1 1,028 (56.30%) ITIL
2 788 (43.15%) ITSM
3 464 (25.41%) Problem-Solving
4 456 (24.97%) Service Delivery
5 390 (21.36%) Customer Service
6 288 (15.77%) Change Management
7 273 (14.95%) Incident Management
8 245 (13.42%) Problem Management
9 225 (12.32%) Continuous Improvement
10 219 (11.99%) Coaching
11 191 (10.46%) Mentoring
12 185 (10.13%) Project Management
13 178 (9.75%) Agile
14 176 (9.64%) Stakeholder Management
15 140 (7.67%) Cybersecurity
16 137 (7.50%) Infrastructure Engineering
17 131 (7.17%) DevOps
18 112 (6.13%) Performance Management
19 111 (6.08%) Roadmaps
20 105 (5.75%) People Management
Programming Languages
1 144 (7.89%) SQL
2 71 (3.89%) PowerShell
3 59 (3.23%) JavaScript
4 52 (2.85%) C#
5 46 (2.52%) Java
6 35 (1.92%) Python
7 22 (1.20%) Shell Script
8 19 (1.04%) Bash
9 18 (0.99%) VB
10 14 (0.77%) Bicep
10 14 (0.77%) VBScript
11 13 (0.71%) T-SQL
12 11 (0.60%) Groovy
13 10 (0.55%) RPG
13 10 (0.55%) Swift
14 6 (0.33%) Perl
15 5 (0.27%) C
16 4 (0.22%) ABAP
16 4 (0.22%) PL/SQL
17 2 (0.11%) R
Qualifications
1 305 (16.70%) Degree
2 281 (15.39%) Security Cleared
3 216 (11.83%) SC Cleared
4 95 (5.20%) ITIL Certification
5 80 (4.38%) DV Cleared
6 73 (4.00%) ACCA
7 63 (3.45%) Microsoft Certification
8 55 (3.01%) ITIL Foundation Certificate
9 36 (1.97%) A+ Certification
10 31 (1.70%) Computer Science Degree
10 31 (1.70%) DBS Check
11 30 (1.64%) Cisco Certification
12 29 (1.59%) PMI Certification
13 26 (1.42%) CCNA
14 23 (1.26%) Master's Degree
15 21 (1.15%) AWS Certification
16 20 (1.10%) PMP
17 19 (1.04%) Azure Certification
18 17 (0.93%) CCNP
19 15 (0.82%) MCP
Quality Assurance & Compliance
1 253 (13.86%) SLA
2 73 (4.00%) GAAP
3 72 (3.94%) IFRS
4 45 (2.46%) ISO/IEC 27001
5 41 (2.25%) GDPR
6 34 (1.86%) QA
7 30 (1.64%) Cyber Essentials
8 24 (1.31%) COBIT
8 24 (1.31%) Sarbanes-Oxley
9 23 (1.26%) Accessibility
10 22 (1.20%) ISO/IEC 20000
11 19 (1.04%) Data Quality
11 19 (1.04%) NIST
12 13 (0.71%) PCI DSS
13 12 (0.66%) HIPAA
14 8 (0.44%) PMO
15 6 (0.33%) ISO 9001
16 4 (0.22%) ISO 14001
16 4 (0.22%) ISO 22301
16 4 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 369 (20.21%) Active Directory
2 73 (4.00%) VMware Infrastructure
3 37 (2.03%) Hyper-V
4 30 (1.64%) Firmware
5 26 (1.42%) VMware ESXi
6 22 (1.20%) Virtual Desktop
7 17 (0.93%) Docker
8 15 (0.82%) Virtual Machines
9 11 (0.60%) vSphere
10 7 (0.38%) IAG
10 7 (0.38%) Terminal Services
10 7 (0.38%) VMware Workstation
11 6 (0.33%) Microsoft App-V
12 4 (0.22%) XenDesktop
13 3 (0.16%) Virtual Servers
14 2 (0.11%) Oracle RAC
14 2 (0.11%) XenApp
15 1 (0.055%) Microsoft Virtual Server
15 1 (0.055%) Veritas Cluster Server
Systems Management
1 122 (6.68%) SCCM
2 112 (6.13%) Microsoft Intune
3 57 (3.12%) Terraform
4 51 (2.79%) SCOM
5 38 (2.08%) Ansible
6 37 (2.03%) WSUS
7 31 (1.70%) Kubernetes
8 29 (1.59%) Single Sign-On
9 22 (1.20%) Active Directory Federation Services
9 22 (1.20%) OpenSSO
10 21 (1.15%) OpenView
11 17 (0.93%) vCenter Server
12 12 (0.66%) NetBackup
13 11 (0.60%) Progress Chef
13 11 (0.60%) Sysprep
14 10 (0.55%) Jamf Pro
14 10 (0.55%) Nagios
15 9 (0.49%) EMC NetWorker
16 6 (0.33%) NetCrunch
17 5 (0.27%) HP UCMDB
Vendors
1 567 (31.05%) Microsoft
2 255 (13.96%) ServiceNow
3 116 (6.35%) VMware
4 86 (4.71%) Remedy
5 74 (4.05%) CA
6 66 (3.61%) Google
7 59 (3.23%) Cisco
8 57 (3.12%) Citrix
9 56 (3.07%) HP
10 54 (2.96%) BMC
11 53 (2.90%) Oracle
12 42 (2.30%) Apple
13 31 (1.70%) SAP
14 30 (1.64%) IBM
15 29 (1.59%) Dell
16 26 (1.42%) Veeam
17 24 (1.31%) Salesforce
18 23 (1.26%) Meraki
19 22 (1.20%) Snow
19 22 (1.20%) SolarWinds