SLA Jobs in England

Service Level Agreement (SLA)
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 14 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 135 146 196
Rank change year-on-year +11 +50 +8
Permanent jobs citing SLA 1,783 2,203 2,779
As % of all permanent jobs advertised in England 2.08% 2.47% 2.06%
As % of the Quality Assurance & Compliance category 14.96% 12.81% 12.40%
Number of salaries quoted 1,390 1,455 1,935
10th Percentile £23,500 £25,000 £23,793
25th Percentile £25,250 £29,938 £27,500
Median annual salary (50th Percentile) £32,500 £40,000 £37,500
Median % change year-on-year -18.75% +6.67% -6.83%
75th Percentile £51,600 £57,500 £53,750
90th Percentile £66,850 £72,500 £67,500
UK median annual salary £32,500 £40,000 £38,000
% change year-on-year -18.75% +5.26% -6.17%

All Quality Assurance and Compliance Skills
England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 11,921 17,197 22,412
As % of all permanent jobs advertised in England 13.91% 19.26% 16.62%
Number of salaries quoted 8,352 7,941 11,832
10th Percentile £27,000 £32,000 £31,250
25th Percentile £36,250 £42,500 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% -
75th Percentile £70,250 £77,500 £73,750
90th Percentile £91,250 £93,750 £90,000
UK median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% +3.77%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 14 May 2024.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +6 477 £30,500 -22.74% 99
London +14 400 £43,000 -9.47% 115
North of England -21 339 £32,500 -10.96% 86
Midlands +3 263 £28,119 -18.50% 78
West Midlands +2 183 £28,119 -25.02% 52
South West -2 164 £37,500 +7.14% 39
North West -21 160 £28,500 -36.67% 59
Yorkshire +12 139 £35,000 +8.70% 18
East of England -42 137 £30,750 -40.29% 55
East Midlands -16 80 £28,500 -10.94% 26
North East -7 40 £35,000 -2.78% 9
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 190 (10.66%) Microsoft Exchange
2 76 (4.26%) SharePoint
3 36 (2.02%) WebLogic
4 14 (0.79%) Oracle Service Bus
5 10 (0.56%) IIS
6 9 (0.50%) CMS
7 6 (0.34%) Confluence
8 5 (0.28%) JBoss
9 3 (0.17%) Apache Spark
9 3 (0.17%) IBM Notes
9 3 (0.17%) Moodle
9 3 (0.17%) WordPress
10 2 (0.11%) Exchange Server 2013
10 2 (0.11%) SharePoint Server
10 2 (0.11%) Skype for Business
11 1 (0.056%) Exchange Server 2007
11 1 (0.056%) Exchange Server 2010
11 1 (0.056%) OpenEdge
11 1 (0.056%) OpenStack
11 1 (0.056%) WebSphere
Applications
1 307 (17.22%) Microsoft Office
2 83 (4.66%) Microsoft Excel
3 28 (1.57%) Microsoft PowerPoint
4 20 (1.12%) MS Visio
5 12 (0.67%) Spreadsheet
6 6 (0.34%) Microsoft Project
7 4 (0.22%) Adobe Creative Suite
8 2 (0.11%) Trello
9 1 (0.056%) 1Password
Business Applications
1 43 (2.41%) Salesforce CRM
2 19 (1.07%) Remedy ITSM
3 18 (1.01%) SAP S/4HANA
4 17 (0.95%) SAP Oil and Gas
5 13 (0.73%) Infor SunSystems
5 13 (0.73%) iTrent
6 5 (0.28%) Fidessa
6 5 (0.28%) Temenos T24
7 4 (0.22%) Endur
7 4 (0.22%) Workday HCM
8 3 (0.17%) Adaptiv
8 3 (0.17%) Dynamics CRM
8 3 (0.17%) Unit4 Business World
9 2 (0.11%) assyst
9 2 (0.11%) Elite 3E
9 2 (0.11%) Oracle ERP
10 1 (0.056%) HFM
10 1 (0.056%) Maximo
10 1 (0.056%) Oracle EBS
10 1 (0.056%) SAP SD
Cloud Services
1 484 (27.15%) Microsoft 365
2 276 (15.48%) Azure
3 158 (8.86%) SaaS
4 77 (4.32%) AWS
5 55 (3.08%) Entra ID
6 30 (1.68%) Power Platform
7 29 (1.63%) Mimecast
8 25 (1.40%) Dynamics 365
9 23 (1.29%) OneDrive
9 23 (1.29%) Power Automate
10 21 (1.18%) Cloud Computing
10 21 (1.18%) GCP
11 20 (1.12%) Snowflake
12 17 (0.95%) IaaS
13 16 (0.90%) Azure DevOps
14 13 (0.73%) Google Workspace
15 12 (0.67%) PaaS
16 8 (0.45%) Amazon CloudWatch
17 7 (0.39%) PowerApps
18 6 (0.34%) Azure AKS
Communications & Networking
1 156 (8.75%) Firewall
2 116 (6.51%) DNS
3 111 (6.23%) VPN
4 105 (5.89%) DHCP
5 98 (5.50%) LAN
6 86 (4.82%) TCP/IP
7 83 (4.66%) WAN
8 78 (4.37%) Wi-Fi
9 53 (2.97%) Internet
9 53 (2.97%) Wireless
10 52 (2.92%) SAN
11 36 (2.02%) VoIP
12 22 (1.23%) WLAN
13 20 (1.12%) MPLS
13 20 (1.12%) OSPF
13 20 (1.12%) SD-WAN
13 20 (1.12%) VLAN
14 19 (1.07%) Broadband
15 18 (1.01%) Network Security
16 17 (0.95%) Remote Desktop
Database & Business Intelligence
1 69 (3.87%) SQL Server
2 33 (1.85%) Amazon RDS
3 23 (1.29%) Elasticsearch
4 22 (1.23%) Tableau
5 20 (1.12%) Oracle Database
6 19 (1.07%) MySQL
7 14 (0.79%) Oracle Database 10g
7 14 (0.79%) Oracle Database 11g
7 14 (0.79%) VLDB
8 13 (0.73%) BusinessObjects
9 10 (0.56%) Power BI
10 9 (0.50%) Relational Database
11 7 (0.39%) DB2
12 6 (0.34%) Azure SQL Database
13 5 (0.28%) PostgreSQL
13 5 (0.28%) RDBMS
14 4 (0.22%) SQL Server Integration Services
15 3 (0.17%) MariaDB
16 2 (0.11%) MongoDB
16 2 (0.11%) Oracle BI EE
Development Applications
1 53 (2.97%) JIRA
2 5 (0.28%) Git
2 5 (0.28%) Jenkins
2 5 (0.28%) Octopus Deploy
2 5 (0.28%) SonarQube
2 5 (0.28%) TeamCity
3 4 (0.22%) Postman
4 3 (0.17%) Bitbucket
4 3 (0.17%) Subversion
5 1 (0.056%) CircleCI
5 1 (0.056%) git-flow
5 1 (0.056%) GitLab
5 1 (0.056%) MSI
5 1 (0.056%) Oracle APEX
5 1 (0.056%) Sourcetree
5 1 (0.056%) Visual Studio
General
1 887 (49.75%) Social Skills
2 386 (21.65%) Finance
3 244 (13.68%) Analytical Skills
4 182 (10.21%) Law
5 152 (8.52%) Inclusion and Diversity
6 110 (6.17%) Organisational Skills
7 95 (5.33%) Retail
8 92 (5.16%) Billing
9 82 (4.60%) Telecoms
10 54 (3.03%) Banking
10 54 (3.03%) Legal
11 50 (2.80%) Public Sector
12 43 (2.41%) Marketing
13 39 (2.19%) Presentation Skills
14 38 (2.13%) Manufacturing
15 29 (1.63%) Back Office
16 27 (1.51%) Police
17 23 (1.29%) Fire and Rescue
18 22 (1.23%) Documentation Skills
19 13 (0.73%) Environmental Health
Job Titles
1 314 (17.61%) Analyst
2 227 (12.73%) Senior
3 220 (12.34%) Service Manager
4 196 (10.99%) Support Engineer
5 165 (9.25%) IT Support
6 147 (8.24%) Support Analyst
7 146 (8.19%) Service Delivery Manager
8 144 (8.08%) Delivery Manager
9 128 (7.18%) Lead
10 121 (6.79%) Service Analyst
11 118 (6.62%) Service Desk Analyst
12 103 (5.78%) Senior Manager
13 100 (5.61%) Senior Service Manager
14 96 (5.38%) Applications Support
15 95 (5.33%) Senior Delivery Manager
15 95 (5.33%) Senior Service Delivery Manager
16 94 (5.27%) IT Engineer
17 79 (4.43%) Infrastructure Engineer
17 79 (4.43%) Team Leader
18 76 (4.26%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 27 (1.51%) HTML
2 25 (1.40%) CSS
3 23 (1.29%) Spring
4 22 (1.23%) J2EE
4 22 (1.23%) Java EE
5 20 (1.12%) .NET
6 7 (0.39%) ADSI
6 7 (0.39%) FIX Protocol
6 7 (0.39%) LDAP
7 6 (0.34%) .NET Framework
7 6 (0.34%) ARM Templates
7 6 (0.34%) EDI
7 6 (0.34%) OLE
7 6 (0.34%) REST
7 6 (0.34%) Web Services
8 5 (0.28%) 802.1X
8 5 (0.28%) AngularJS
8 5 (0.28%) Azure Blueprints
8 5 (0.28%) Elastic Stack
8 5 (0.28%) NETCONF
Miscellaneous
1 190 (10.66%) Self-Motivation
2 112 (6.28%) Driving Licence
3 100 (5.61%) Video Conferencing
4 90 (5.05%) Digital Signage
5 89 (4.99%) Video\Live Streaming
6 79 (4.43%) Management Information System
7 57 (3.20%) Data Centre
8 42 (2.36%) Onboarding
9 25 (1.40%) Clustering
10 24 (1.35%) EPoS
11 23 (1.29%) Replication
12 22 (1.23%) Life Science
13 19 (1.07%) BYOD
13 19 (1.07%) Team-Oriented Environment
14 17 (0.95%) IoT
15 14 (0.79%) Product Ownership
16 10 (0.56%) Blackberry
16 10 (0.56%) Mobile App
16 10 (0.56%) Operational Technology
16 10 (0.56%) Public Cloud
Operating Systems
1 565 (31.69%) Windows
2 246 (13.80%) Windows Server
3 162 (9.09%) Windows 10
4 101 (5.66%) Linux
5 66 (3.70%) Unix
6 50 (2.80%) Windows Server 2016
7 49 (2.75%) Windows Server 2019
8 47 (2.64%) Apple iOS
9 41 (2.30%) Windows Server 2012
10 37 (2.08%) Android
11 21 (1.18%) AIX
12 17 (0.95%) Windows 7
13 14 (0.79%) Mac OS
13 14 (0.79%) Solaris
14 11 (0.62%) Windows 8
15 8 (0.45%) CentOS
15 8 (0.45%) Red Hat Enterprise Linux
15 8 (0.45%) Ubuntu
15 8 (0.45%) Windows Server 2008
16 4 (0.22%) Debian
Processes & Methodologies
1 649 (36.40%) Customer Service
2 505 (28.32%) ITIL
3 469 (26.30%) Problem-Solving
4 323 (18.12%) Service Delivery
5 251 (14.08%) Service Management
6 202 (11.33%) Incident Management
7 184 (10.32%) Mentoring
8 154 (8.64%) Continuous Improvement
9 139 (7.80%) Infrastructure Engineering
10 135 (7.57%) ITSM
11 133 (7.46%) Contract Negotiation
12 122 (6.84%) Time Management
13 116 (6.51%) Performance Management
14 115 (6.45%) Change Management
15 113 (6.34%) Presales
16 110 (6.17%) Logistics
17 105 (5.89%) Customer Experience
18 102 (5.72%) Problem Management
19 101 (5.66%) Cybersecurity
20 99 (5.55%) Preventative Maintenance
Programming Languages
1 155 (8.69%) SQL
2 65 (3.65%) PowerShell
3 40 (2.24%) JavaScript
4 38 (2.13%) Java
5 37 (2.08%) Python
6 22 (1.23%) Bash
6 22 (1.23%) Shell Script
7 20 (1.12%) C#
7 20 (1.12%) T-SQL
8 15 (0.84%) PL/SQL
9 9 (0.50%) ActionScript
9 9 (0.50%) VB
10 6 (0.34%) Perl
11 5 (0.28%) Bicep
11 5 (0.28%) Ruby
12 2 (0.11%) PHP
13 1 (0.056%) C
13 1 (0.056%) Embedded C
13 1 (0.056%) Progress 4GL
13 1 (0.056%) VB.NET
Qualifications
1 195 (10.94%) Degree
2 187 (10.49%) Security Cleared
3 98 (5.50%) SC Cleared
4 70 (3.93%) Microsoft Certification
5 54 (3.03%) ITIL Certification
6 50 (2.80%) Cisco Certification
7 43 (2.41%) BPSS Clearance
7 43 (2.41%) CCNA
8 34 (1.91%) CCNP
9 31 (1.74%) MCP
10 30 (1.68%) Azure Certification
11 29 (1.63%) A+ Certification
11 29 (1.63%) DV Cleared
12 28 (1.57%) DBS Check
13 21 (1.18%) ITIL Foundation Certificate
14 18 (1.01%) Computer Science Degree
15 16 (0.90%) HND
15 16 (0.90%) Network+ Certification
16 12 (0.67%) HNC
16 12 (0.67%) MCSE
Quality Assurance & Compliance
1 48 (2.69%) GDPR
2 39 (2.19%) ISO/IEC 27001
3 36 (2.02%) PCI DSS
4 23 (1.29%) Cyber Essentials
5 22 (1.23%) QA
6 15 (0.84%) PMO
7 14 (0.79%) ISO 9001
8 12 (0.67%) Accessibility
9 6 (0.34%) HIPAA
10 5 (0.28%) NIST
11 2 (0.11%) COBIT
11 2 (0.11%) Disclosure Scotland
11 2 (0.11%) GRC
11 2 (0.11%) ISO/IEC 20000
11 2 (0.11%) NEBOSH
12 1 (0.056%) COSHH
12 1 (0.056%) Data Quality
12 1 (0.056%) FISMA
12 1 (0.056%) ISO 14001
12 1 (0.056%) Sarbanes-Oxley
System Software
1 451 (25.29%) Active Directory
2 117 (6.56%) VMware Infrastructure
3 71 (3.98%) Hyper-V
4 31 (1.74%) KVM
5 23 (1.29%) Firmware
6 22 (1.23%) vSphere
7 16 (0.90%) Virtual Desktop
8 14 (0.79%) Oracle RAC
8 14 (0.79%) VMware ESXi
8 14 (0.79%) XenApp
9 9 (0.50%) OpenSSH
10 7 (0.39%) Virtual Machines
11 5 (0.28%) Docker
11 5 (0.28%) Virtual Servers
12 4 (0.22%) VMware Workstation
12 4 (0.22%) XenDesktop
13 1 (0.056%) Lustre
13 1 (0.056%) NFS
13 1 (0.056%) Slurm Workload Manager
13 1 (0.056%) Veritas Cluster Server
Systems Management
1 98 (5.50%) Microsoft Intune
2 71 (3.98%) SCCM
3 24 (1.35%) Single Sign-On
4 22 (1.23%) OpenSSO
5 18 (1.01%) WSUS
6 17 (0.95%) vCenter Server
7 15 (0.84%) Oracle RMAN
8 14 (0.79%) Data Guard
8 14 (0.79%) NetBackup
9 12 (0.67%) Backup Exec
10 11 (0.62%) FortiGate
10 11 (0.62%) Terraform
11 10 (0.56%) Kubernetes
12 9 (0.50%) IBM BigFix
12 9 (0.50%) PowerCLI
12 9 (0.50%) SCOM
13 6 (0.34%) Jamf Pro
13 6 (0.34%) Nessus
14 5 (0.28%) Ansible
14 5 (0.28%) Istio
Vendors
1 751 (42.12%) Microsoft
2 190 (10.66%) VMware
3 174 (9.76%) ServiceNow
4 171 (9.59%) Dell
5 120 (6.73%) Cisco
6 87 (4.88%) SAP
7 77 (4.32%) Citrix
8 74 (4.15%) Oracle
9 62 (3.48%) HP
10 55 (3.08%) Apple
11 53 (2.97%) Salesforce
12 45 (2.52%) Remedy
13 41 (2.30%) IBM
14 36 (2.02%) Meraki
15 34 (1.91%) Sophos
15 34 (1.91%) Veeam
16 27 (1.51%) NetApp
17 24 (1.35%) Google
18 23 (1.29%) Sun
19 21 (1.18%) SolarWinds