SLA Jobs in England

Service Level Agreement (SLA)
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 139 145 204
Rank change year-on-year +6 +59 -10
Permanent jobs citing SLA 1,787 2,159 2,835
As % of all permanent jobs advertised in England 2.01% 2.49% 2.03%
As % of the Quality Assurance & Compliance category 14.94% 13.19% 12.09%
Number of salaries quoted 1,384 1,420 1,957
10th Percentile £23,500 £25,500 £24,000
25th Percentile £25,250 £30,000 £27,500
Median annual salary (50th Percentile) £32,500 £40,000 £37,500
Median % change year-on-year -18.75% +6.67% -6.25%
75th Percentile £51,437 £57,500 £53,750
90th Percentile £67,500 £75,000 £67,500
UK median annual salary £32,500 £40,000 £37,500
% change year-on-year -18.75% +6.67% -6.67%

All Quality Assurance and Compliance Skills
England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 11,958 16,365 23,444
As % of all permanent jobs advertised in England 13.46% 18.90% 16.75%
Number of salaries quoted 8,285 7,718 12,004
10th Percentile £26,750 £32,200 £31,250
25th Percentile £36,250 £42,500 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% -
75th Percentile £70,750 £76,250 £73,813
90th Percentile £92,500 £93,750 £90,000
UK median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% +4.75%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Salary Trend in England

3-month moving average salary quoted in jobs citing SLA in England.

Salary trend for SLA in England

SLA
Salary Histogram in England

Salary distribution for jobs citing SLA in England over the 6 months to 28 May 2024.

Salary histogram for SLA in England

SLA
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the England region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +6 489 £31,000 -21.47% 91
London +8 386 £45,000 - 106
North of England -23 336 £32,750 -12.67% 94
Midlands +5 271 £28,119 -18.50% 76
West Midlands -1 189 £28,119 -25.02% 50
South West -4 163 £37,500 +0.22% 35
North West -8 161 £28,500 -36.67% 56
Yorkshire +2 137 £35,000 +8.70% 27
East of England -46 137 £32,500 -40.91% 60
East Midlands -7 82 £28,500 -10.94% 26
North East -6 38 £35,000 -2.78% 11
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 182 (10.18%) Microsoft Exchange
2 75 (4.20%) SharePoint
3 36 (2.01%) WebLogic
4 14 (0.78%) Oracle Service Bus
5 9 (0.50%) CMS
6 7 (0.39%) IIS
7 6 (0.34%) Confluence
8 5 (0.28%) JBoss
9 3 (0.17%) Apache Spark
9 3 (0.17%) IBM Notes
9 3 (0.17%) Moodle
9 3 (0.17%) WordPress
10 2 (0.11%) Exchange Server 2010
10 2 (0.11%) Exchange Server 2013
10 2 (0.11%) Skype for Business
11 1 (0.056%) Apache
11 1 (0.056%) Blackberry Enterprise Server
11 1 (0.056%) Exchange Server 2007
11 1 (0.056%) OpenEdge
11 1 (0.056%) OpenStack
Applications
1 285 (15.95%) Microsoft Office
2 81 (4.53%) Microsoft Excel
3 27 (1.51%) Microsoft PowerPoint
4 21 (1.18%) MS Visio
5 11 (0.62%) Spreadsheet
6 6 (0.34%) Microsoft Project
7 4 (0.22%) Adobe Creative Suite
8 2 (0.11%) Trello
9 1 (0.056%) 1Password
Business Applications
1 43 (2.41%) Salesforce CRM
2 18 (1.01%) Remedy ITSM
2 18 (1.01%) SAP S/4HANA
3 17 (0.95%) SAP Oil and Gas
4 13 (0.73%) Infor SunSystems
4 13 (0.73%) iTrent
5 5 (0.28%) Fidessa
5 5 (0.28%) Temenos T24
6 4 (0.22%) Endur
6 4 (0.22%) Workday HCM
7 3 (0.17%) Dynamics CRM
7 3 (0.17%) Unit4 Business World
8 2 (0.11%) assyst
8 2 (0.11%) Oracle EBS
8 2 (0.11%) Oracle ERP
8 2 (0.11%) SAP ERP
9 1 (0.056%) Oracle EBS R12
9 1 (0.056%) Oracle General Ledger
9 1 (0.056%) Sage 200
9 1 (0.056%) Sage 50
Cloud Services
1 460 (25.74%) Microsoft 365
2 279 (15.61%) Azure
3 156 (8.73%) SaaS
4 76 (4.25%) AWS
5 54 (3.02%) Entra ID
6 31 (1.73%) Power Platform
7 27 (1.51%) Dynamics 365
7 27 (1.51%) Mimecast
8 21 (1.18%) Cloud Computing
8 21 (1.18%) GCP
8 21 (1.18%) OneDrive
8 21 (1.18%) Power Automate
9 20 (1.12%) Snowflake
10 17 (0.95%) IaaS
11 16 (0.90%) Azure DevOps
12 13 (0.73%) Google Workspace
12 13 (0.73%) PaaS
13 7 (0.39%) Amazon CloudWatch
13 7 (0.39%) Azure AKS
14 6 (0.34%) Azure Pipelines
Communications & Networking
1 156 (8.73%) Firewall
2 115 (6.44%) DNS
3 104 (5.82%) VPN
4 102 (5.71%) DHCP
5 101 (5.65%) LAN
6 87 (4.87%) WAN
7 85 (4.76%) TCP/IP
8 77 (4.31%) Wi-Fi
9 54 (3.02%) SAN
9 54 (3.02%) Wireless
10 53 (2.97%) Internet
11 35 (1.96%) VoIP
12 23 (1.29%) SD-WAN
13 22 (1.23%) Network Security
13 22 (1.23%) VLAN
14 21 (1.18%) WLAN
15 20 (1.12%) MPLS
15 20 (1.12%) OSPF
16 19 (1.06%) Broadband
17 16 (0.90%) BGP
Database & Business Intelligence
1 70 (3.92%) SQL Server
2 33 (1.85%) Amazon RDS
3 23 (1.29%) Elasticsearch
4 21 (1.18%) Tableau
5 19 (1.06%) MySQL
6 18 (1.01%) Oracle Database
7 14 (0.78%) Oracle Database 10g
7 14 (0.78%) Oracle Database 11g
7 14 (0.78%) VLDB
8 13 (0.73%) BusinessObjects
9 10 (0.56%) Power BI
10 9 (0.50%) DB2
11 8 (0.45%) Relational Database
12 6 (0.34%) Azure SQL Database
13 5 (0.28%) PostgreSQL
13 5 (0.28%) RDBMS
14 3 (0.17%) MariaDB
14 3 (0.17%) MongoDB
15 2 (0.11%) Oracle BI EE
15 2 (0.11%) Oracle ODI
Development Applications
1 54 (3.02%) JIRA
2 6 (0.34%) SonarQube
3 5 (0.28%) Jenkins
3 5 (0.28%) Octopus Deploy
3 5 (0.28%) TeamCity
4 4 (0.22%) Git
5 3 (0.17%) Postman
6 2 (0.11%) Bitbucket
6 2 (0.11%) CircleCI
6 2 (0.11%) GitLab
6 2 (0.11%) Subversion
7 1 (0.056%) git-flow
7 1 (0.056%) MSI
7 1 (0.056%) Oracle APEX
7 1 (0.056%) Sourcetree
7 1 (0.056%) Toad
7 1 (0.056%) Visual Studio
General
1 878 (49.13%) Social Skills
2 387 (21.66%) Finance
3 245 (13.71%) Analytical Skills
4 186 (10.41%) Law
5 156 (8.73%) Inclusion and Diversity
6 113 (6.32%) Organisational Skills
7 100 (5.60%) Retail
8 92 (5.15%) Billing
9 82 (4.59%) Telecoms
10 54 (3.02%) Legal
11 51 (2.85%) Banking
12 46 (2.57%) Public Sector
13 44 (2.46%) Marketing
14 40 (2.24%) Manufacturing
14 40 (2.24%) Presentation Skills
15 31 (1.73%) Back Office
16 27 (1.51%) Police
17 22 (1.23%) Documentation Skills
17 22 (1.23%) Fire and Rescue
18 13 (0.73%) Environmental Health
Job Titles
1 302 (16.90%) Analyst
2 234 (13.09%) Senior
3 224 (12.53%) Service Manager
4 195 (10.91%) Support Engineer
5 157 (8.79%) IT Support
6 148 (8.28%) Service Delivery Manager
7 147 (8.23%) Delivery Manager
8 143 (8.00%) Support Analyst
9 134 (7.50%) Lead
10 114 (6.38%) Service Analyst
11 112 (6.27%) Service Desk Analyst
12 103 (5.76%) Applications Support
12 103 (5.76%) Senior Manager
13 100 (5.60%) Senior Service Manager
14 95 (5.32%) Senior Delivery Manager
14 95 (5.32%) Senior Service Delivery Manager
15 89 (4.98%) IT Engineer
16 87 (4.87%) Infrastructure Engineer
17 81 (4.53%) Team Leader
18 69 (3.86%) IT Manager
Libraries, Frameworks & Software Standards
1 29 (1.62%) HTML
2 25 (1.40%) CSS
3 23 (1.29%) Spring
4 22 (1.23%) .NET
4 22 (1.23%) J2EE
4 22 (1.23%) Java EE
5 7 (0.39%) ADSI
5 7 (0.39%) ARM Templates
5 7 (0.39%) FIX Protocol
5 7 (0.39%) LDAP
6 6 (0.34%) Azure Blueprints
6 6 (0.34%) EDI
6 6 (0.34%) OLE
6 6 (0.34%) REST
6 6 (0.34%) Web Services
7 5 (0.28%) .NET Framework
7 5 (0.28%) 802.1X
7 5 (0.28%) AngularJS
7 5 (0.28%) Elastic Stack
7 5 (0.28%) Node.js
Miscellaneous
1 188 (10.52%) Self-Motivation
2 115 (6.44%) Driving Licence
3 99 (5.54%) Video Conferencing
4 90 (5.04%) Digital Signage
4 90 (5.04%) Video\Live Streaming
5 80 (4.48%) Management Information System
6 57 (3.19%) Data Centre
7 41 (2.29%) Onboarding
8 27 (1.51%) Clustering
8 27 (1.51%) EPoS
9 22 (1.23%) Life Science
10 19 (1.06%) Replication
11 18 (1.01%) IoT
11 18 (1.01%) Team-Oriented Environment
12 14 (0.78%) BYOD
13 13 (0.73%) PKI
13 13 (0.73%) Product Ownership
14 11 (0.62%) Mobile App
15 10 (0.56%) Operational Technology
15 10 (0.56%) Public Cloud
Operating Systems
1 539 (30.16%) Windows
2 243 (13.60%) Windows Server
3 147 (8.23%) Windows 10
4 107 (5.99%) Linux
5 65 (3.64%) Unix
6 51 (2.85%) Windows Server 2019
7 50 (2.80%) Windows Server 2016
8 44 (2.46%) Windows Server 2012
9 42 (2.35%) Apple iOS
10 35 (1.96%) Android
11 23 (1.29%) AIX
12 16 (0.90%) Solaris
13 14 (0.78%) Windows 7
14 12 (0.67%) Mac OS
15 10 (0.56%) Red Hat Enterprise Linux
16 8 (0.45%) CentOS
16 8 (0.45%) Ubuntu
16 8 (0.45%) Windows Server 2008
17 7 (0.39%) Windows 8
18 4 (0.22%) Debian
Processes & Methodologies
1 653 (36.54%) Customer Service
2 504 (28.20%) ITIL
3 467 (26.13%) Problem-Solving
4 320 (17.91%) Service Delivery
5 247 (13.82%) Service Management
6 202 (11.30%) Incident Management
7 190 (10.63%) Mentoring
8 153 (8.56%) Continuous Improvement
9 146 (8.17%) Infrastructure Engineering
10 134 (7.50%) Contract Negotiation
11 130 (7.27%) ITSM
12 120 (6.72%) Time Management
13 117 (6.55%) Performance Management
14 113 (6.32%) Change Management
15 112 (6.27%) Presales
16 110 (6.16%) Logistics
17 107 (5.99%) Customer Experience
18 101 (5.65%) Problem Management
19 100 (5.60%) CRM
19 100 (5.60%) Cybersecurity
Programming Languages
1 160 (8.95%) SQL
2 65 (3.64%) PowerShell
3 41 (2.29%) JavaScript
4 37 (2.07%) Java
5 36 (2.01%) Python
6 24 (1.34%) Shell Script
7 22 (1.23%) Bash
8 21 (1.18%) C#
9 20 (1.12%) T-SQL
10 16 (0.90%) PL/SQL
11 12 (0.67%) ActionScript
11 12 (0.67%) VB
12 6 (0.34%) Bicep
12 6 (0.34%) Perl
13 5 (0.28%) Ruby
14 2 (0.11%) PHP
15 1 (0.056%) C
15 1 (0.056%) Progress 4GL
15 1 (0.056%) VB.NET
15 1 (0.056%) VBScript
Qualifications
1 195 (10.91%) Degree
2 187 (10.46%) Security Cleared
3 97 (5.43%) SC Cleared
4 65 (3.64%) Microsoft Certification
5 54 (3.02%) ITIL Certification
6 50 (2.80%) Cisco Certification
7 49 (2.74%) BPSS Clearance
8 43 (2.41%) CCNA
9 34 (1.90%) CCNP
10 31 (1.73%) MCP
11 30 (1.68%) DBS Check
12 29 (1.62%) A+ Certification
13 28 (1.57%) Azure Certification
13 28 (1.57%) DV Cleared
14 19 (1.06%) ITIL Foundation Certificate
15 17 (0.95%) Computer Science Degree
16 16 (0.90%) HND
16 16 (0.90%) Network+ Certification
17 12 (0.67%) HNC
17 12 (0.67%) MCSE
Quality Assurance & Compliance
1 48 (2.69%) GDPR
2 39 (2.18%) ISO/IEC 27001
3 36 (2.01%) PCI DSS
4 23 (1.29%) Cyber Essentials
5 22 (1.23%) QA
6 15 (0.84%) PMO
7 14 (0.78%) ISO 9001
8 12 (0.67%) Accessibility
9 6 (0.34%) HIPAA
10 5 (0.28%) NIST
11 2 (0.11%) COBIT
11 2 (0.11%) Data Quality
11 2 (0.11%) Disclosure Scotland
11 2 (0.11%) GRC
11 2 (0.11%) ISO/IEC 20000
11 2 (0.11%) NEBOSH
12 1 (0.056%) COSHH
12 1 (0.056%) ISO 14001
12 1 (0.056%) ISO 22301
12 1 (0.056%) Sarbanes-Oxley
System Software
1 429 (24.01%) Active Directory
2 114 (6.38%) VMware Infrastructure
3 71 (3.97%) Hyper-V
4 31 (1.73%) KVM
5 29 (1.62%) Firmware
6 23 (1.29%) vSphere
7 17 (0.95%) VMware ESXi
7 17 (0.95%) XenApp
8 16 (0.90%) Virtual Desktop
9 14 (0.78%) Oracle RAC
10 12 (0.67%) OpenSSH
11 8 (0.45%) Virtual Machines
12 6 (0.34%) Docker
13 4 (0.22%) Virtual Servers
13 4 (0.22%) VMware Workstation
13 4 (0.22%) XenDesktop
14 2 (0.11%) LXC
14 2 (0.11%) Squid
15 1 (0.056%) Slurm Workload Manager
15 1 (0.056%) Veritas Cluster Server
Systems Management
1 95 (5.32%) Microsoft Intune
2 65 (3.64%) SCCM
3 23 (1.29%) Single Sign-On
4 22 (1.23%) OpenSSO
5 20 (1.12%) vCenter Server
6 18 (1.01%) WSUS
7 15 (0.84%) Oracle RMAN
8 14 (0.78%) Data Guard
8 14 (0.78%) NetBackup
9 12 (0.67%) Backup Exec
9 12 (0.67%) IBM BigFix
9 12 (0.67%) Kubernetes
9 12 (0.67%) PowerCLI
9 12 (0.67%) Terraform
10 10 (0.56%) FortiGate
11 8 (0.45%) SCOM
12 7 (0.39%) Ansible
13 6 (0.34%) Istio
13 6 (0.34%) Jamf Pro
13 6 (0.34%) Nessus
Vendors
1 728 (40.74%) Microsoft
2 190 (10.63%) VMware
3 171 (9.57%) ServiceNow
4 170 (9.51%) Dell
5 122 (6.83%) Cisco
6 89 (4.98%) SAP
7 79 (4.42%) Citrix
8 73 (4.09%) Oracle
9 61 (3.41%) HP
10 53 (2.97%) Apple
10 53 (2.97%) Salesforce
11 49 (2.74%) IBM
12 43 (2.41%) Remedy
13 36 (2.01%) Meraki
14 33 (1.85%) NetApp
15 32 (1.79%) Sophos
16 31 (1.73%) Veeam
17 24 (1.34%) Google
18 19 (1.06%) Sun
19 18 (1.01%) CheckPoint