Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 183 256 257
Rank change year-on-year +73 +1 -14
Permanent jobs requiring a Support Analyst 1,347 1,264 2,124
As % of all permanent jobs advertised in England 1.57% 1.42% 1.58%
As % of the Job Titles category 1.66% 1.55% 1.64%
Number of salaries quoted 1,092 1,041 1,776
10th Percentile £24,000 £24,000 £23,250
25th Percentile £27,250 £27,000 £26,250
Median annual salary (50th Percentile) £35,000 £34,000 £32,500
Median % change year-on-year +2.94% +4.62% -0.76%
75th Percentile £47,500 £45,000 £43,750
90th Percentile £57,500 £62,000 £57,500
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,017 81,732 129,546
% of permanent jobs with a recognized job title 94.50% 91.52% 96.08%
Number of salaries quoted 60,430 51,948 75,224
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,500 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 14 May 2024.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +69 438 £45,000 +7.14% 72
South East +68 317 £32,500 +6.56% 33
North of England +47 246 £31,500 -5.97% 23
Midlands +10 164 £30,000 -2.44% 30
North West +16 142 £32,500 -2.99% 11
Yorkshire +92 98 £31,500 -3.08% 9
West Midlands -4 93 £33,500 +3.08% 14
East of England +23 92 £30,000 +5.26% 17
South West -29 89 £32,500 +8.33% 21
East Midlands +1 71 £27,000 -1.82% 16
North East -7 6 £30,500 -23.75% 3
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 14 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 475 (35.26%) Social Skills
2 445 (33.04%) Windows
3 431 (32.00%) Microsoft
4 360 (26.73%) Microsoft 365
5 335 (24.87%) SQL
6 327 (24.28%) Active Directory
7 296 (21.97%) ITIL
8 293 (21.75%) Problem-Solving
9 292 (21.68%) Customer Service
10 280 (20.79%) Finance
11 237 (17.59%) Azure
12 213 (15.81%) Microsoft Office
13 196 (14.55%) Windows 10
14 177 (13.14%) Degree
15 154 (11.43%) Analytical Skills
16 152 (11.28%) Microsoft Exchange
17 147 (10.91%) SLA
18 133 (9.87%) SQL Server
19 124 (9.21%) Windows Server
20 120 (8.91%) Service Management
21 115 (8.54%) ERP
22 113 (8.39%) ITSM
23 111 (8.24%) SharePoint
24 107 (7.94%) Linux
25 106 (7.87%) Incident Management
26 94 (6.98%) Oracle
27 85 (6.31%) DNS
27 85 (6.31%) Law
27 85 (6.31%) Change Management
28 80 (5.94%) Microsoft Intune

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 152 (11.28%) Microsoft Exchange
2 111 (8.24%) SharePoint
3 36 (2.67%) WebLogic
4 14 (1.04%) Oracle Service Bus
5 9 (0.67%) CMS
5 9 (0.67%) IIS
6 8 (0.59%) Confluence
7 4 (0.30%) Exchange Server 2010
7 4 (0.30%) Exchange Server 2013
7 4 (0.30%) Oracle Workflow
7 4 (0.30%) Skype for Business
8 3 (0.22%) Apache
8 3 (0.22%) EPiServer
8 3 (0.22%) GlassFish
8 3 (0.22%) JBoss
8 3 (0.22%) Moodle
8 3 (0.22%) Tomcat
9 1 (0.074%) SharePoint 2013
Applications
1 213 (15.81%) Microsoft Office
2 56 (4.16%) Microsoft Excel
3 21 (1.56%) MS Visio
4 9 (0.67%) Microsoft PowerPoint
5 6 (0.45%) LightWave 3D
6 2 (0.15%) Spreadsheet
7 1 (0.074%) Microsoft Project
7 1 (0.074%) S-PLUS
7 1 (0.074%) Trello
Business Applications
1 48 (3.56%) Dynamics CRM
2 18 (1.34%) Dynamics NAV
3 14 (1.04%) Dynamics GP
3 14 (1.04%) Remedy ITSM
4 13 (0.97%) NEC Housing
5 11 (0.82%) Elite 3E
5 11 (0.82%) Fidessa
6 10 (0.74%) SAP S/4HANA
7 9 (0.67%) PlanetPress Connect
8 8 (0.59%) Epicor Tropos
8 8 (0.59%) Oracle ERP
9 7 (0.52%) Endur
10 6 (0.45%) Infor SunSystems
10 6 (0.45%) ION MarketView
11 5 (0.37%) Carpe Diem
11 5 (0.37%) NetSuite
11 5 (0.37%) Oracle EBS R12
12 4 (0.30%) Dynamics AX
12 4 (0.30%) Oracle 11i
12 4 (0.30%) thinkFolio
Cloud Services
1 360 (26.73%) Microsoft 365
2 237 (17.59%) Azure
3 71 (5.27%) Entra ID
4 67 (4.97%) Dynamics 365
5 50 (3.71%) AWS
5 50 (3.71%) Power Platform
6 36 (2.67%) SaaS
7 16 (1.19%) WhatsApp
8 13 (0.97%) Power Automate
9 12 (0.89%) Google Workspace
10 10 (0.74%) Mimecast
10 10 (0.74%) OneDrive
10 10 (0.74%) PowerApps
11 7 (0.52%) Amazon CloudWatch
11 7 (0.52%) GCP
12 6 (0.45%) Azure Data Factory
13 5 (0.37%) Google Sheets
14 4 (0.30%) Amazon S3
14 4 (0.30%) Azure DevOps
14 4 (0.30%) IaaS
Communications & Networking
1 85 (6.31%) DNS
2 76 (5.64%) DHCP
3 68 (5.05%) Firewall
4 56 (4.16%) VPN
4 56 (4.16%) WAN
5 53 (3.93%) LAN
6 52 (3.86%) TCP/IP
7 33 (2.45%) Internet
8 31 (2.30%) Wi-Fi
9 29 (2.15%) VoIP
10 17 (1.26%) Wireless
11 13 (0.97%) WLAN
12 11 (0.82%) FIX Connectivity
13 10 (0.74%) Intranet
13 10 (0.74%) Remote Desktop
14 8 (0.59%) Broadband
15 7 (0.52%) Cisco IOS
15 7 (0.52%) Skype
16 6 (0.45%) Network Security
16 6 (0.45%) SD-WAN
Database & Business Intelligence
1 133 (9.87%) SQL Server
2 35 (2.60%) Power BI
3 29 (2.15%) Oracle Database
3 29 (2.15%) SQL Server Integration Services
4 26 (1.93%) SQL Server Reporting Services
5 22 (1.63%) Elasticsearch
6 14 (1.04%) MySQL
6 14 (1.04%) Oracle Database 10g
6 14 (1.04%) Oracle Database 11g
6 14 (1.04%) VLDB
7 12 (0.89%) Data Warehouse
8 11 (0.82%) Oracle Reports
9 10 (0.74%) Relational Database
10 5 (0.37%) BusinessObjects
11 4 (0.30%) Crystal Reports
12 3 (0.22%) Amazon RDS
12 3 (0.22%) Oracle Database 12c
12 3 (0.22%) SAP HANA
12 3 (0.22%) Tableau
13 2 (0.15%) NoSQL
Development Applications
1 41 (3.04%) JIRA
2 12 (0.89%) Eclipse
3 9 (0.67%) SQL Server Management Studio (SSMS)
4 5 (0.37%) Visual Studio
5 4 (0.30%) Jenkins
5 4 (0.30%) Postman
5 4 (0.30%) Toad
6 3 (0.22%) Octopus Deploy
6 3 (0.22%) TeamCity
General
1 475 (35.26%) Social Skills
2 280 (20.79%) Finance
3 154 (11.43%) Analytical Skills
4 85 (6.31%) Law
5 70 (5.20%) Legal
6 60 (4.45%) Manufacturing
7 59 (4.38%) Banking
8 58 (4.31%) Front Office
9 51 (3.79%) Retail
10 30 (2.23%) Marketing
11 29 (2.15%) Telecoms
12 24 (1.78%) Inclusion and Diversity
13 23 (1.71%) Public Sector
14 22 (1.63%) Police
15 17 (1.26%) Back Office
16 13 (0.97%) Organisational Skills
17 12 (0.89%) Documentation Skills
17 12 (0.89%) Presentation Skills
18 9 (0.67%) Billing
18 9 (0.67%) Investment Banking
Libraries, Frameworks & Software Standards
1 31 (2.30%) .NET
2 29 (2.15%) FIX Protocol
3 22 (1.63%) J2EE
3 22 (1.63%) Java EE
3 22 (1.63%) Spring
4 10 (0.74%) REST
5 9 (0.67%) Oracle Fusion
6 8 (0.59%) HTML
6 8 (0.59%) JSON
6 8 (0.59%) Web Services
7 7 (0.52%) Middleware
8 6 (0.45%) OLE
9 5 (0.37%) XML
10 4 (0.30%) .NET Framework
10 4 (0.30%) ASP.NET
10 4 (0.30%) SAML
11 3 (0.22%) CSS
11 3 (0.22%) SOAP
11 3 (0.22%) Software Packaging
11 3 (0.22%) XSLT
Miscellaneous
1 41 (3.04%) Driving Licence
2 39 (2.90%) Management Information System
3 32 (2.38%) Self-Motivation
4 27 (2.00%) Onboarding
5 25 (1.86%) Video Conferencing
6 21 (1.56%) Enterprise Software
7 18 (1.34%) Product Ownership
8 15 (1.11%) Foreign Exchange (FX)
8 15 (1.11%) iPad
8 15 (1.11%) Replication
9 13 (0.97%) Mobile App
10 11 (0.82%) Analytical Mindset
10 11 (0.82%) e-Learning
10 11 (0.82%) Eurex
10 11 (0.82%) Life Science
11 10 (0.74%) CCTV
11 10 (0.74%) Housing Association
11 10 (0.74%) iPhone
12 8 (0.59%) Smartphone
13 7 (0.52%) Blackberry
Operating Systems
1 445 (33.04%) Windows
2 196 (14.55%) Windows 10
3 124 (9.21%) Windows Server
4 107 (7.94%) Linux
5 78 (5.79%) Unix
6 41 (3.04%) Apple iOS
7 28 (2.08%) Solaris
8 27 (2.00%) Mac OS
9 25 (1.86%) Android
10 24 (1.78%) Windows Server 2019
11 21 (1.56%) Windows Server 2016
12 18 (1.34%) Windows 7
13 11 (0.82%) CentOS
13 11 (0.82%) Ubuntu
14 10 (0.74%) Windows Server 2012
15 9 (0.67%) Windows Server 2008
16 8 (0.59%) Mac OS X
17 6 (0.45%) Red Hat Enterprise Linux
18 3 (0.22%) AIX
19 2 (0.15%) Windows Vista
Processes & Methodologies
1 296 (21.97%) ITIL
2 293 (21.75%) Problem-Solving
3 292 (21.68%) Customer Service
4 120 (8.91%) Service Management
5 115 (8.54%) ERP
6 113 (8.39%) ITSM
7 106 (7.87%) Incident Management
8 85 (6.31%) Change Management
9 75 (5.57%) CRM
10 69 (5.12%) Service Delivery
11 57 (4.23%) Agile
12 54 (4.01%) Continuous Improvement
13 47 (3.49%) Problem Management
14 46 (3.41%) Actionable Insight
15 44 (3.27%) Project Management
16 42 (3.12%) Business Intelligence
17 36 (2.67%) Asset Management
18 32 (2.38%) Root Cause Analysis
19 30 (2.23%) Computer Science
20 29 (2.15%) Release Management
Programming Languages
1 335 (24.87%) SQL
2 64 (4.75%) T-SQL
3 55 (4.08%) PowerShell
4 35 (2.60%) Java
5 33 (2.45%) PL/SQL
6 31 (2.30%) C#
7 27 (2.00%) Python
8 25 (1.86%) Shell Script
9 22 (1.63%) JavaScript
10 17 (1.26%) Bash
11 14 (1.04%) Perl
12 11 (0.82%) Ruby
13 8 (0.59%) C
14 7 (0.52%) VBA
15 3 (0.22%) COBOL
15 3 (0.22%) XPath
16 2 (0.15%) PHP
16 2 (0.15%) VB
17 1 (0.074%) MATLAB
17 1 (0.074%) VB.NET
Qualifications
1 177 (13.14%) Degree
2 67 (4.97%) Security Cleared
3 43 (3.19%) SC Cleared
4 37 (2.75%) Microsoft Certification
5 21 (1.56%) A+ Certification
6 18 (1.34%) Computer Science Degree
7 11 (0.82%) DV Cleared
8 10 (0.74%) MCP
9 9 (0.67%) ITIL Certification
9 9 (0.67%) MCSA
10 8 (0.59%) PRINCE2 Practitioner
11 7 (0.52%) DBS Check
11 7 (0.52%) MCDST
11 7 (0.52%) Network+ Certification
11 7 (0.52%) NVQ Level 3
12 6 (0.45%) CCNA
12 6 (0.45%) Cisco Certification
12 6 (0.45%) CREST Certified
13 5 (0.37%) MCSE
13 5 (0.37%) PhD
Quality Assurance & Compliance
1 147 (10.91%) SLA
2 14 (1.04%) ISO/IEC 27001
3 12 (0.89%) Cyber Essentials
4 11 (0.82%) PMO
5 9 (0.67%) Data Quality
6 5 (0.37%) GDPR
7 4 (0.30%) QA
8 3 (0.22%) ISO 9001
9 2 (0.15%) PCI DSS
9 2 (0.15%) Sarbanes-Oxley
10 1 (0.074%) Accessibility
10 1 (0.074%) Cyber Essentials PLUS
10 1 (0.074%) HMG Security Policy Framework
System Software
1 327 (24.28%) Active Directory
2 54 (4.01%) VMware Infrastructure
3 25 (1.86%) Hyper-V
4 15 (1.11%) Virtual Desktop
5 14 (1.04%) Oracle RAC
6 7 (0.52%) vSphere
7 6 (0.45%) XenApp
7 6 (0.45%) XenDesktop
8 4 (0.30%) Microsoft Virtual Server
8 4 (0.30%) Virtual Servers
8 4 (0.30%) VMware Workstation
9 3 (0.22%) VMware ESXi
10 2 (0.15%) Virtual Machines
11 1 (0.074%) Terminal Services
Systems Management
1 80 (5.94%) Microsoft Intune
2 67 (4.97%) SCCM
3 27 (2.00%) Single Sign-On
4 24 (1.78%) Jamf Pro
5 22 (1.63%) OpenSSO
6 14 (1.04%) Data Guard
6 14 (1.04%) Oracle RMAN
7 7 (0.52%) WSUS
8 5 (0.37%) Systems Management Server (SMS)
9 4 (0.30%) AirWatch
9 4 (0.30%) Backup Exec
9 4 (0.30%) Control-M
9 4 (0.30%) McAfee ePO
9 4 (0.30%) PaperCut
9 4 (0.30%) WhatsUp Gold
10 3 (0.22%) FortiGate
10 3 (0.22%) Grafana
10 3 (0.22%) Nessus
10 3 (0.22%) Oracle Statspack
10 3 (0.22%) Progress Chef
Vendors
1 431 (32.00%) Microsoft
2 94 (6.98%) Oracle
3 79 (5.86%) VMware
4 57 (4.23%) Cisco
5 44 (3.27%) ServiceNow
6 43 (3.19%) Bloomberg
7 41 (3.04%) Remedy
8 39 (2.90%) Citrix
9 38 (2.82%) Apple
10 29 (2.15%) SAP
11 25 (1.86%) ION Trading
12 23 (1.71%) Veeam
13 20 (1.48%) Google
14 19 (1.41%) HP
15 18 (1.34%) Meraki
16 17 (1.26%) Dell
16 17 (1.26%) Red Hat
16 17 (1.26%) Sun
17 16 (1.19%) Sage
17 16 (1.19%) Salesforce