Support Analyst Jobs in England

Support Analyst
UK > England

The median Support Analyst salary in England is £35,000 per year according to job vacancies posted during the 6 months to 7 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 Jun 2024
Same period 2023 Same period 2022
Rank 185 246 278
Rank change year-on-year +61 +32 -15
Permanent jobs requiring a Support Analyst 1,387 1,227 2,142
As % of all permanent jobs advertised in England 1.48% 1.47% 1.49%
As % of the Job Titles category 1.56% 1.62% 1.56%
Number of salaries quoted 1,100 1,010 1,766
10th Percentile £24,316 £24,500 £23,250
25th Percentile £27,500 £27,500 £26,250
Median annual salary (50th Percentile) £35,000 £35,000 £32,500
Median % change year-on-year - +7.69% -1.52%
75th Percentile £47,500 £46,688 £43,000
90th Percentile £58,875 £62,500 £55,000
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,752 75,954 137,584
% of permanent jobs with a recognized job title 94.80% 91.23% 95.95%
Number of salaries quoted 65,003 49,705 75,781
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,249 £60,000
Median % change year-on-year -12.86% +0.42% +9.09%
75th Percentile £70,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Support Analyst in England.

Salary trend for Support Analyst in England

Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Support Analyst in England over the 6 months to 7 June 2024.

Salary histogram for Support Analyst in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the England region over the 6 months to 7 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +51 443 £45,000 +9.09% 57
South East +38 314 £32,500 +6.56% 35
North of England +38 233 £31,500 -7.35% 39
Midlands +9 179 £31,000 -1.59% 16
North West +19 138 £32,500 -7.14% 19
South West -1 116 £34,500 +15.00% 29
East of England +28 100 £28,500 - 15
West Midlands -7 99 £34,500 +6.15% 8
Yorkshire +67 89 £31,500 -1.56% 15
East Midlands +17 80 £27,500 +1.85% 8
North East -18 6 £30,500 -18.67% 5
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 7 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Support Analyst in the job title.

1 472 (34.03%) Social Skills
2 459 (33.09%) Windows
3 452 (32.59%) Microsoft
4 358 (25.81%) Microsoft 365
5 332 (23.94%) Active Directory
6 311 (22.42%) SQL
7 309 (22.28%) Problem-Solving
8 304 (21.92%) Customer Service
9 281 (20.26%) ITIL
10 266 (19.18%) Finance
11 239 (17.23%) Azure
12 212 (15.28%) Microsoft Office
13 208 (15.00%) Windows 10
14 171 (12.33%) Degree
15 160 (11.54%) Analytical Skills
16 150 (10.81%) SLA
17 143 (10.31%) Microsoft Exchange
18 120 (8.65%) Windows Server
19 118 (8.51%) SQL Server
20 115 (8.29%) Incident Management
21 113 (8.15%) Linux
22 109 (7.86%) SharePoint
23 108 (7.79%) ERP
24 107 (7.71%) ITSM
25 105 (7.57%) Service Management
26 92 (6.63%) Oracle
27 84 (6.06%) VMware
27 84 (6.06%) Microsoft Intune
28 83 (5.98%) DNS
29 81 (5.84%) Change Management

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 143 (10.31%) Microsoft Exchange
2 109 (7.86%) SharePoint
3 36 (2.60%) WebLogic
4 14 (1.01%) Oracle Service Bus
5 11 (0.79%) CMS
6 10 (0.72%) Confluence
7 7 (0.50%) IIS
8 4 (0.29%) Exchange Server 2010
8 4 (0.29%) Exchange Server 2013
8 4 (0.29%) Skype for Business
9 3 (0.22%) Apache
9 3 (0.22%) EPiServer
9 3 (0.22%) GlassFish
9 3 (0.22%) JBoss
9 3 (0.22%) Moodle
9 3 (0.22%) Oracle Workflow
9 3 (0.22%) Tomcat
10 1 (0.072%) SharePoint 2013
10 1 (0.072%) WordPress
Applications
1 212 (15.28%) Microsoft Office
2 59 (4.25%) Microsoft Excel
3 21 (1.51%) MS Visio
4 9 (0.65%) Microsoft PowerPoint
5 6 (0.43%) LightWave 3D
6 2 (0.14%) Spreadsheet
7 1 (0.072%) Microsoft Project
7 1 (0.072%) Trello
Business Applications
1 42 (3.03%) Dynamics CRM
2 18 (1.30%) Dynamics NAV
3 14 (1.01%) Dynamics GP
3 14 (1.01%) Remedy ITSM
4 13 (0.94%) Elite 3E
4 13 (0.94%) Fidessa
5 11 (0.79%) NEC Housing
6 10 (0.72%) SAP S/4HANA
7 9 (0.65%) Endur
8 6 (0.43%) Infor SunSystems
8 6 (0.43%) ION MarketView
8 6 (0.43%) Oracle Cash Management
8 6 (0.43%) PlanetPress Connect
9 5 (0.36%) NetSuite
9 5 (0.36%) Oracle ERP
10 4 (0.29%) Dynamics AX
10 4 (0.29%) ION Anvil
11 3 (0.22%) Carpe Diem
11 3 (0.22%) iTrent
11 3 (0.22%) Markit EDM
Cloud Services
1 358 (25.81%) Microsoft 365
2 239 (17.23%) Azure
3 80 (5.77%) Entra ID
4 71 (5.12%) Dynamics 365
5 46 (3.32%) AWS
5 46 (3.32%) Power Platform
6 34 (2.45%) SaaS
7 15 (1.08%) Power Automate
8 14 (1.01%) Google Workspace
8 14 (1.01%) WhatsApp
9 12 (0.87%) OneDrive
9 12 (0.87%) PowerApps
10 10 (0.72%) Mimecast
11 9 (0.65%) GCP
12 6 (0.43%) Azure Data Factory
13 5 (0.36%) Google Sheets
14 4 (0.29%) Azure DevOps
14 4 (0.29%) IaaS
14 4 (0.29%) PaaS
15 3 (0.22%) Amazon CloudWatch
Communications & Networking
1 83 (5.98%) DNS
2 81 (5.84%) Firewall
3 79 (5.70%) DHCP
4 61 (4.40%) WAN
5 56 (4.04%) LAN
6 49 (3.53%) TCP/IP
7 45 (3.24%) VPN
8 42 (3.03%) Internet
9 31 (2.24%) Wi-Fi
10 28 (2.02%) VoIP
11 17 (1.23%) WLAN
12 16 (1.15%) Wireless
13 13 (0.94%) FIX Connectivity
14 9 (0.65%) Network Security
15 7 (0.50%) Intranet
15 7 (0.50%) Remote Desktop
16 6 (0.43%) Broadband
16 6 (0.43%) HTTP
16 6 (0.43%) SD-WAN
16 6 (0.43%) Skype
Database & Business Intelligence
1 118 (8.51%) SQL Server
2 29 (2.09%) Power BI
3 27 (1.95%) SQL Server Reporting Services
4 26 (1.87%) Oracle Database
5 23 (1.66%) SQL Server Integration Services
6 22 (1.59%) Elasticsearch
7 14 (1.01%) MySQL
7 14 (1.01%) Oracle Database 10g
7 14 (1.01%) Oracle Database 11g
7 14 (1.01%) VLDB
8 11 (0.79%) Oracle Reports
9 9 (0.65%) Data Warehouse
9 9 (0.65%) Relational Database
10 6 (0.43%) Amazon RDS
11 5 (0.36%) BusinessObjects
11 5 (0.36%) Crystal Reports
12 3 (0.22%) Oracle Database 12c
12 3 (0.22%) PostgreSQL
12 3 (0.22%) SAP HANA
12 3 (0.22%) Tableau
Development Applications
1 34 (2.45%) JIRA
2 14 (1.01%) Eclipse
3 6 (0.43%) SQL Server Management Studio (SSMS)
4 5 (0.36%) Visual Studio
5 3 (0.22%) Jenkins
5 3 (0.22%) Toad
6 2 (0.14%) Octopus Deploy
6 2 (0.14%) TeamCity
7 1 (0.072%) Postman
General
1 472 (34.03%) Social Skills
2 266 (19.18%) Finance
3 160 (11.54%) Analytical Skills
4 80 (5.77%) Law
5 71 (5.12%) Legal
6 65 (4.69%) Manufacturing
7 63 (4.54%) Banking
8 55 (3.97%) Front Office
9 47 (3.39%) Retail
10 34 (2.45%) Marketing
10 34 (2.45%) Telecoms
11 22 (1.59%) Police
12 21 (1.51%) Inclusion and Diversity
13 18 (1.30%) Public Sector
14 17 (1.23%) Back Office
15 13 (0.94%) Organisational Skills
16 12 (0.87%) Presentation Skills
17 10 (0.72%) Automotive
17 10 (0.72%) Documentation Skills
18 9 (0.65%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 34 (2.45%) .NET
2 33 (2.38%) FIX Protocol
3 22 (1.59%) J2EE
3 22 (1.59%) Java EE
3 22 (1.59%) Spring
4 13 (0.94%) HTML
5 12 (0.87%) REST
6 10 (0.72%) Oracle Fusion
7 8 (0.58%) JSON
7 8 (0.58%) Web Services
8 7 (0.50%) XML
9 6 (0.43%) ASP.NET
9 6 (0.43%) LDAP
9 6 (0.43%) Middleware
9 6 (0.43%) OLE
10 5 (0.36%) EDI
10 5 (0.36%) SOAP
11 4 (0.29%) CSS
11 4 (0.29%) SAML
12 3 (0.22%) XSLT
Miscellaneous
1 40 (2.88%) Driving Licence
2 37 (2.67%) Management Information System
3 32 (2.31%) Self-Motivation
4 29 (2.09%) Onboarding
5 22 (1.59%) Video Conferencing
6 19 (1.37%) Enterprise Software
7 16 (1.15%) Product Ownership
8 15 (1.08%) Foreign Exchange (FX)
9 13 (0.94%) Eurex
9 13 (0.94%) Replication
10 12 (0.87%) Analytical Mindset
10 12 (0.87%) Mobile App
11 11 (0.79%) iPad
12 9 (0.65%) iPhone
12 9 (0.65%) Smartphone
13 8 (0.58%) Equities
13 8 (0.58%) Housing Association
13 8 (0.58%) Life Science
14 7 (0.50%) Educational Technology
14 7 (0.50%) e-Learning
Operating Systems
1 459 (33.09%) Windows
2 208 (15.00%) Windows 10
3 120 (8.65%) Windows Server
4 113 (8.15%) Linux
5 77 (5.55%) Unix
6 43 (3.10%) Apple iOS
7 30 (2.16%) Solaris
7 30 (2.16%) Windows Server 2019
8 28 (2.02%) Android
8 28 (2.02%) Mac OS
9 17 (1.23%) Windows Server 2016
10 16 (1.15%) Windows 7
11 15 (1.08%) CentOS
12 13 (0.94%) Ubuntu
13 9 (0.65%) Windows Server 2012
14 7 (0.50%) Windows Server 2008
15 6 (0.43%) Mac OS X
15 6 (0.43%) Red Hat Enterprise Linux
16 3 (0.22%) AIX
17 2 (0.14%) Debian
Processes & Methodologies
1 309 (22.28%) Problem-Solving
2 304 (21.92%) Customer Service
3 281 (20.26%) ITIL
4 115 (8.29%) Incident Management
5 108 (7.79%) ERP
6 107 (7.71%) ITSM
7 105 (7.57%) Service Management
8 81 (5.84%) Change Management
9 72 (5.19%) CRM
10 65 (4.69%) Service Delivery
11 57 (4.11%) Agile
12 52 (3.75%) Continuous Improvement
13 47 (3.39%) Problem Management
14 43 (3.10%) Business Intelligence
15 39 (2.81%) Actionable Insight
16 37 (2.67%) Project Management
17 35 (2.52%) Cybersecurity
18 34 (2.45%) Asset Management
18 34 (2.45%) User Acceptance Testing
19 32 (2.31%) Computer Science
Programming Languages
1 311 (22.42%) SQL
2 52 (3.75%) PowerShell
2 52 (3.75%) T-SQL
3 40 (2.88%) Java
4 31 (2.24%) PL/SQL
5 30 (2.16%) JavaScript
6 28 (2.02%) C#
7 25 (1.80%) Python
7 25 (1.80%) Shell Script
8 21 (1.51%) Bash
9 16 (1.15%) Perl
10 13 (0.94%) Ruby
11 10 (0.72%) VBA
12 6 (0.43%) C
13 5 (0.36%) PHP
14 3 (0.22%) XPath
15 2 (0.14%) COBOL
15 2 (0.14%) VB
16 1 (0.072%) C++
16 1 (0.072%) VB.NET
Qualifications
1 171 (12.33%) Degree
2 71 (5.12%) Security Cleared
3 45 (3.24%) SC Cleared
4 37 (2.67%) Microsoft Certification
5 26 (1.87%) A+ Certification
6 17 (1.23%) Computer Science Degree
7 11 (0.79%) ITIL Certification
8 10 (0.72%) DBS Check
8 10 (0.72%) DV Cleared
8 10 (0.72%) MCP
9 7 (0.50%) ITIL Foundation Certificate
9 7 (0.50%) MCDST
9 7 (0.50%) MCSA
9 7 (0.50%) PRINCE2 Practitioner
10 6 (0.43%) Network+ Certification
10 6 (0.43%) NVQ Level 3
11 5 (0.36%) MCSE
11 5 (0.36%) PhD
12 4 (0.29%) CCNA
12 4 (0.29%) Cisco Certification
Quality Assurance & Compliance
1 150 (10.81%) SLA
2 13 (0.94%) Cyber Essentials
2 13 (0.94%) ISO/IEC 27001
3 11 (0.79%) PMO
4 9 (0.65%) Data Quality
5 5 (0.36%) QA
6 3 (0.22%) GDPR
6 3 (0.22%) ISO 9001
7 2 (0.14%) PCI DSS
7 2 (0.14%) Sarbanes-Oxley
8 1 (0.072%) Accessibility
8 1 (0.072%) Cyber Essentials PLUS
8 1 (0.072%) HMG Security Policy Framework
System Software
1 332 (23.94%) Active Directory
2 53 (3.82%) VMware Infrastructure
3 24 (1.73%) Hyper-V
4 15 (1.08%) Virtual Desktop
5 14 (1.01%) Oracle RAC
6 8 (0.58%) XenApp
6 8 (0.58%) XenDesktop
7 7 (0.50%) vSphere
8 6 (0.43%) VMware Workstation
9 5 (0.36%) VMware ESXi
10 4 (0.29%) Microsoft Virtual Server
10 4 (0.29%) Virtual Servers
11 3 (0.22%) Terminal Services
12 2 (0.14%) Virtual Machines
Systems Management
1 84 (6.06%) Microsoft Intune
2 70 (5.05%) SCCM
3 27 (1.95%) Single Sign-On
4 22 (1.59%) Jamf Pro
4 22 (1.59%) OpenSSO
5 14 (1.01%) Data Guard
5 14 (1.01%) Oracle RMAN
6 9 (0.65%) WSUS
7 8 (0.58%) Control-M
8 6 (0.43%) PaperCut
9 5 (0.36%) Systems Management Server (SMS)
10 4 (0.29%) Backup Exec
10 4 (0.29%) Grafana
10 4 (0.29%) McAfee ePO
10 4 (0.29%) WhatsUp Gold
11 3 (0.22%) AirWatch
11 3 (0.22%) FortiGate
11 3 (0.22%) Nessus
11 3 (0.22%) Oracle Statspack
11 3 (0.22%) Progress Chef
Vendors
1 452 (32.59%) Microsoft
2 92 (6.63%) Oracle
3 84 (6.06%) VMware
4 61 (4.40%) Cisco
5 47 (3.39%) ServiceNow
6 42 (3.03%) Citrix
7 41 (2.96%) Bloomberg
8 40 (2.88%) Remedy
9 35 (2.52%) Apple
10 29 (2.09%) ION Trading
11 27 (1.95%) SAP
12 23 (1.66%) Veeam
13 22 (1.59%) Google
14 19 (1.37%) Red Hat
15 18 (1.30%) HP
15 18 (1.30%) iManage
16 17 (1.23%) Sun
17 16 (1.15%) Dell
18 15 (1.08%) BT
18 15 (1.08%) Reuters