Technical Support Analyst Jobs in England

Technical Support Analyst
UK > England

The median Technical Support Analyst salary in England is £31,250 per year according to job vacancies posted during the 6 months to 9 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 733 802 1069
Rank change year-on-year +69 +267 -254
Permanent jobs requiring a Technical Support Analyst 119 77 131
As % of all permanent jobs advertised in England 0.13% 0.093% 0.091%
As % of the Job Titles category 0.13% 0.10% 0.095%
Number of salaries quoted 98 60 123
10th Percentile £24,000 £23,500 £22,550
25th Percentile £26,250 £28,938 £24,750
Median annual salary (50th Percentile) £31,250 £33,250 £33,000
Median % change year-on-year -6.02% +0.76% +15.79%
75th Percentile £53,750 £42,625 £43,750
90th Percentile £55,696 £50,250 £50,356
UK median annual salary £30,000 £33,500 £35,000
% change year-on-year -10.45% -4.29% +22.81%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 89,103 75,397 137,915
% of permanent jobs with a recognized job title 94.59% 91.21% 95.93%
Number of salaries quoted 65,080 49,497 75,489
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,402 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £70,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Technical Support Analyst in England.

Salary trend for Technical Support Analyst in England

Technical Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Technical Support Analyst in England over the 6 months to 9 June 2024.

Salary histogram for Technical Support Analyst in England

Technical Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +40 32 £28,000 -16.42%
London +73 31 £54,398 +43.15% 2
North West +14 24 £27,500 -17.91%
East of England -14 17 £35,000 +45.83% 5
Midlands -21 14 £34,000 -24.44% 2
South West -19 13 £24,000 -26.15%
West Midlands -2 12 £34,000 -24.44% 2
South East -3 12 £29,500 -19.73% 3
Yorkshire +55 5 £31,500 -17.65%
North East -13 3 £30,000 -50.00%
East Midlands - 2 - -
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 9 June 2024, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support Analyst in the job title.

1 44 (36.97%) Windows
2 37 (31.09%) Social Skills
3 34 (28.57%) SQL
4 33 (27.73%) Customer Service
5 28 (23.53%) Problem-Solving
6 26 (21.85%) ITIL
7 25 (21.01%) Active Directory
8 22 (18.49%) Linux
9 20 (16.81%) Microsoft
10 19 (15.97%) SQL Server
11 18 (15.13%) Finance
11 18 (15.13%) Degree
11 18 (15.13%) Windows Server
12 17 (14.29%) Microsoft 365
12 17 (14.29%) Windows 10
13 15 (12.61%) Analytical Skills
13 15 (12.61%) Azure
14 14 (11.76%) Retail
15 13 (10.92%) Dynamics CRM
15 13 (10.92%) SQL Server Integration Services
15 13 (10.92%) Requirements Analysis
15 13 (10.92%) Change Management
15 13 (10.92%) T-SQL
15 13 (10.92%) PL/SQL
15 13 (10.92%) ETL
15 13 (10.92%) CRM
16 12 (10.08%) SharePoint
16 12 (10.08%) Front Office
16 12 (10.08%) FIX Protocol
16 12 (10.08%) Banking

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (10.08%) SharePoint
2 6 (5.04%) Confluence
3 3 (2.52%) Microsoft Exchange
4 1 (0.84%) SharePoint 2013
Applications
1 9 (7.56%) Microsoft Office
2 3 (2.52%) Microsoft Excel
Business Applications
1 13 (10.92%) Dynamics CRM
2 9 (7.56%) NEC Housing
3 2 (1.68%) Misys Midas
4 1 (0.84%) Bloomberg AIM
Cloud Services
1 17 (14.29%) Microsoft 365
2 15 (12.61%) Azure
3 10 (8.40%) Power Automate
4 9 (7.56%) SaaS
5 5 (4.20%) Google Workspace
6 4 (3.36%) AWS
6 4 (3.36%) Entra ID
7 1 (0.84%) Mimecast
Communications & Networking
1 8 (6.72%) Wi-Fi
2 5 (4.20%) LAN
2 5 (4.20%) VSAT
2 5 (4.20%) WAN
3 3 (2.52%) DHCP
3 3 (2.52%) DNS
3 3 (2.52%) Firewall
3 3 (2.52%) HTTP
3 3 (2.52%) Internet
4 1 (0.84%) 4G
4 1 (0.84%) DKIM
4 1 (0.84%) DMARC
4 1 (0.84%) Intranet
4 1 (0.84%) VPN
4 1 (0.84%) Wireless
Database & Business Intelligence
1 19 (15.97%) SQL Server
2 13 (10.92%) SQL Server Integration Services
3 4 (3.36%) MySQL
Development Applications
1 6 (5.04%) JIRA
General
1 37 (31.09%) Social Skills
2 18 (15.13%) Finance
3 15 (12.61%) Analytical Skills
4 14 (11.76%) Retail
5 12 (10.08%) Banking
5 12 (10.08%) Front Office
6 8 (6.72%) French Language
7 5 (4.20%) Portuguese Language
7 5 (4.20%) Telecoms
8 4 (3.36%) Automotive
8 4 (3.36%) Manufacturing
8 4 (3.36%) Military
8 4 (3.36%) Organisational Skills
9 2 (1.68%) Legal
9 2 (1.68%) Pharmaceutical
9 2 (1.68%) Public Sector
10 1 (0.84%) Law
Libraries, Frameworks & Software Standards
1 12 (10.08%) FIX Protocol
2 7 (5.88%) HTML
3 3 (2.52%) .NET
3 3 (2.52%) REST
4 1 (0.84%) LDAP
Miscellaneous
1 7 (5.88%) Housing Association
1 7 (5.88%) Management Information System
2 4 (3.36%) Driving Licence
2 4 (3.36%) Social Media
3 3 (2.52%) FMCG
3 3 (2.52%) Greenfield Project
4 1 (0.84%) Analytical Mindset
4 1 (0.84%) Blackberry
4 1 (0.84%) Fixed Income
4 1 (0.84%) Handset
4 1 (0.84%) Onboarding
4 1 (0.84%) Video Conferencing
Operating Systems
1 44 (36.97%) Windows
2 22 (18.49%) Linux
3 18 (15.13%) Windows Server
4 17 (14.29%) Windows 10
5 11 (9.24%) Windows Server 2019
6 7 (5.88%) Windows Server 2016
7 4 (3.36%) Apple iOS
8 1 (0.84%) Android
8 1 (0.84%) Mac OS
Processes & Methodologies
1 33 (27.73%) Customer Service
2 28 (23.53%) Problem-Solving
3 26 (21.85%) ITIL
4 13 (10.92%) Change Management
4 13 (10.92%) CRM
4 13 (10.92%) ETL
4 13 (10.92%) Requirements Analysis
5 10 (8.40%) Disaster Recovery
6 9 (7.56%) B2B
6 9 (7.56%) Continuous Improvement
7 8 (6.72%) Root Cause Analysis
8 7 (5.88%) Change Advisory Board
8 7 (5.88%) Data Security
8 7 (5.88%) Incident Management
8 7 (5.88%) Knowledge Transfer
8 7 (5.88%) Risk Register
8 7 (5.88%) Task Automation
9 6 (5.04%) Collaborative Culture
9 6 (5.04%) PRINCE2
9 6 (5.04%) Service Management
Programming Languages
1 34 (28.57%) SQL
2 13 (10.92%) PL/SQL
2 13 (10.92%) T-SQL
3 4 (3.36%) PHP
4 3 (2.52%) C#
Qualifications
1 18 (15.13%) Degree
2 6 (5.04%) PRINCE2 Practitioner
3 4 (3.36%) BPSS Clearance
3 4 (3.36%) SC Cleared
3 4 (3.36%) Security Cleared
Quality Assurance & Compliance
1 9 (7.56%) SLA
System Software
1 25 (21.01%) Active Directory
2 6 (5.04%) vSphere
3 4 (3.36%) Microsoft Virtual Server
3 4 (3.36%) Virtual Servers
4 2 (1.68%) VMware Infrastructure
5 1 (0.84%) Hyper-V
Systems Management
1 6 (5.04%) Microsoft Intune
2 5 (4.20%) Progress Chef
3 3 (2.52%) Jamf Pro
3 3 (2.52%) SCCM
Vendors
1 20 (16.81%) Microsoft
2 12 (10.08%) VMware
3 9 (7.56%) NEC
4 8 (6.72%) Veeam
5 6 (5.04%) Commvault
6 5 (4.20%) ServiceNow
7 3 (2.52%) UiPath
8 2 (1.68%) Oracle
9 1 (0.84%) Bloomberg
9 1 (0.84%) CheckPoint
9 1 (0.84%) Cisco
9 1 (0.84%) Datto
9 1 (0.84%) Google
9 1 (0.84%) Palo Alto