Technical Support Jobs in England

Technical Support
UK > England

The median Technical Support salary in England is £33,500 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 250 482 562
Rank change year-on-year +232 +80 +4
Permanent jobs requiring a Technical Support 998 498 760
As % of all permanent jobs advertised in England 1.15% 0.56% 0.56%
As % of the Job Titles category 1.22% 0.61% 0.58%
Number of salaries quoted 830 242 458
10th Percentile £24,000 £26,030 £19,750
25th Percentile £26,750 £29,563 £24,750
Median annual salary (50th Percentile) £33,500 £37,500 £32,500
Median % change year-on-year -10.67% +15.38% +0.42%
75th Percentile £43,750 £47,250 £42,500
90th Percentile £50,000 £58,750 £56,250
UK median annual salary £33,500 £37,500 £32,500
% change year-on-year -10.67% +15.38% +3.17%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,789 81,044 130,352
% of permanent jobs with a recognized job title 94.55% 91.54% 96.05%
Number of salaries quoted 60,868 51,693 74,746
10th Percentile £28,500 £32,525 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,000 £60,800 £60,000
Median % change year-on-year -12.83% +1.33% +9.09%
75th Percentile £71,250 £82,500 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

Salary distribution for jobs citing Technical Support in England over the 6 months to 19 May 2024.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +112 244 £32,500 -23.53% 46
North of England +104 231 £32,500 -2.99% 43
Midlands +149 197 £30,000 -3.23% 33
North West +98 135 £34,000 +13.58% 25
South West +28 130 £34,000 -15.00% 23
West Midlands +88 109 £35,000 +14.75% 20
London +145 108 £40,000 - 41
East Midlands - 88 £28,000 - 13
East of England +27 86 £34,250 -2.14% 21
Yorkshire +57 80 £32,500 -27.78% 12
North East +12 16 £30,000 -35.14% 6
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 19 May 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 263 (26.35%) Customer Service
2 245 (24.55%) Social Skills
3 199 (19.94%) Windows
4 178 (17.84%) Microsoft
5 149 (14.93%) Problem-Solving
6 124 (12.42%) Active Directory
7 120 (12.02%) Microsoft 365
8 96 (9.62%) Degree
9 95 (9.52%) ITIL
10 91 (9.12%) Manufacturing
11 88 (8.82%) Azure
12 87 (8.72%) SQL
13 80 (8.02%) Windows Server
14 66 (6.61%) Linux
14 66 (6.61%) SharePoint
15 64 (6.41%) CRM
16 59 (5.91%) Finance
17 55 (5.51%) Entra ID
18 54 (5.41%) Microsoft Office
19 52 (5.21%) Continuous Improvement
19 52 (5.21%) Analytical Skills
20 51 (5.11%) SQL Server
20 51 (5.11%) Retail
21 49 (4.91%) Firewall
21 49 (4.91%) VMware
22 47 (4.71%) Telecoms
23 45 (4.51%) Hyper-V
24 42 (4.21%) Wireless
25 41 (4.11%) Driving Licence
26 37 (3.71%) Customer Experience

Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (6.61%) SharePoint
2 32 (3.21%) Microsoft Exchange
3 6 (0.60%) Confluence
4 2 (0.20%) WordPress
5 1 (0.10%) CMS
5 1 (0.10%) SharePoint 2013
5 1 (0.10%) Skype for Business
Applications
1 54 (5.41%) Microsoft Office
2 31 (3.11%) Microsoft Excel
3 16 (1.60%) Microsoft PowerPoint
4 3 (0.30%) Trello
5 2 (0.20%) AutoCAD
5 2 (0.20%) Revit
6 1 (0.10%) Chatbot
6 1 (0.10%) Spreadsheet
Business Applications
1 19 (1.90%) Dynamics CRM
2 11 (1.10%) NEC Housing
3 4 (0.40%) Oracle Receivables
4 2 (0.20%) Misys Midas
5 1 (0.10%) Bloomberg AIM
5 1 (0.10%) JDE EnterpriseOne
Cloud Services
1 120 (12.02%) Microsoft 365
2 88 (8.82%) Azure
3 55 (5.51%) Entra ID
4 27 (2.71%) OneDrive
5 18 (1.80%) AWS
5 18 (1.80%) SaaS
6 12 (1.20%) Dynamics 365
7 9 (0.90%) Power Automate
8 8 (0.80%) GCP
8 8 (0.80%) Power Platform
9 7 (0.70%) Mimecast
10 5 (0.50%) Google Workspace
11 2 (0.20%) Cloud Computing
11 2 (0.20%) Oracle CX
11 2 (0.20%) Snowflake
11 2 (0.20%) SuccessFactors
11 2 (0.20%) WhatsApp
12 1 (0.10%) Apple Pay
12 1 (0.10%) Azure Sentinel
12 1 (0.10%) IaaS
Communications & Networking
1 49 (4.91%) Firewall
2 42 (4.21%) Wireless
3 30 (3.01%) TCP/IP
4 27 (2.71%) VoIP
5 24 (2.40%) DNS
6 23 (2.30%) LAN
6 23 (2.30%) WAN
7 18 (1.80%) SNMP
8 17 (1.70%) 4G
8 17 (1.70%) LTE
9 16 (1.60%) 3G
9 16 (1.60%) DHCP
10 15 (1.50%) Ethernet
11 14 (1.40%) Internet
12 13 (1.30%) SAN
12 13 (1.30%) SSH
13 12 (1.20%) GPRS
13 12 (1.20%) Remote Desktop
14 11 (1.10%) VSAT
15 10 (1.00%) Wi-Fi
Database & Business Intelligence
1 51 (5.11%) SQL Server
2 29 (2.91%) MySQL
3 22 (2.20%) Relational Database
4 16 (1.60%) SQL Server Integration Services
5 8 (0.80%) QlikView
6 7 (0.70%) Power BI
7 4 (0.40%) BusinessObjects
8 3 (0.30%) GIS
9 2 (0.20%) Crystal Reports
9 2 (0.20%) Oracle Reports
9 2 (0.20%) RDBMS
10 1 (0.10%) Amazon RDS
Development Applications
1 23 (2.30%) JIRA
2 13 (1.30%) Eclipse
3 2 (0.20%) PowerBuilder
4 1 (0.10%) Subversion
General
1 245 (24.55%) Social Skills
2 91 (9.12%) Manufacturing
3 59 (5.91%) Finance
4 52 (5.21%) Analytical Skills
5 51 (5.11%) Retail
6 47 (4.71%) Telecoms
7 34 (3.41%) French Language
8 27 (2.71%) Military
9 24 (2.40%) German Language
10 23 (2.30%) Electronics
11 17 (1.70%) Automotive
11 17 (1.70%) Banking
11 17 (1.70%) Organisational Skills
12 13 (1.30%) Marketing
13 11 (1.10%) Documentation Skills
13 11 (1.10%) Public Sector
14 10 (1.00%) Front Office
14 10 (1.00%) Law
15 9 (0.90%) Games
15 9 (0.90%) Legal
Libraries, Frameworks & Software Standards
1 28 (2.81%) HTML
2 22 (2.20%) CSS
3 19 (1.90%) REST
4 17 (1.70%) XML
5 15 (1.50%) Web Services
6 13 (1.30%) Ajax
6 13 (1.30%) AngularJS
6 13 (1.30%) JDBC
6 13 (1.30%) ODBC
6 13 (1.30%) SOAP
6 13 (1.30%) XHTML
7 10 (1.00%) FIX Protocol
8 8 (0.80%) .NET
9 3 (0.30%) EDI
9 3 (0.30%) JSON
9 3 (0.30%) Lightning Web Components
9 3 (0.30%) React
10 1 (0.10%) BREW
10 1 (0.10%) OLE
Miscellaneous
1 41 (4.11%) Driving Licence
2 27 (2.71%) Management Information System
3 21 (2.10%) CCTV
3 21 (2.10%) Data Centre
3 21 (2.10%) Onboarding
4 16 (1.60%) Self-Motivation
5 13 (1.30%) CMDB
6 8 (0.80%) Fat Client
6 8 (0.80%) Housing Association
6 8 (0.80%) Linux Command Line
6 8 (0.80%) Social Media
6 8 (0.80%) Thin Client
7 7 (0.70%) Algorithms
7 7 (0.70%) EPoS
7 7 (0.70%) Fibre Optics
8 6 (0.60%) Foreign Exchange (FX)
9 5 (0.50%) Data Protection Act
9 5 (0.50%) Low-Code
9 5 (0.50%) Renewable Energy
10 4 (0.40%) IPTV
Operating Systems
1 199 (19.94%) Windows
2 80 (8.02%) Windows Server
3 66 (6.61%) Linux
4 32 (3.21%) Windows 10
5 16 (1.60%) Mac OS
6 15 (1.50%) Unix
7 13 (1.30%) Android
7 13 (1.30%) Apple iOS
8 9 (0.90%) Windows Server 2012
8 9 (0.90%) Windows Server 2019
9 7 (0.70%) Windows Server 2016
10 2 (0.20%) Solaris
10 2 (0.20%) Windows 7
Processes & Methodologies
1 263 (26.35%) Customer Service
2 149 (14.93%) Problem-Solving
3 95 (9.52%) ITIL
4 64 (6.41%) CRM
5 52 (5.21%) Continuous Improvement
6 37 (3.71%) Customer Experience
7 26 (2.61%) Coaching
8 24 (2.40%) B2B
8 24 (2.40%) Commercial Awareness
8 24 (2.40%) Mentoring
9 23 (2.30%) Business Intelligence
10 22 (2.20%) Time Management
11 20 (2.00%) Change Management
11 20 (2.00%) Disaster Recovery
11 20 (2.00%) ITSM
12 18 (1.80%) Root Cause Analysis
13 17 (1.70%) ERP
14 16 (1.60%) ETL
14 16 (1.60%) OO
14 16 (1.60%) OOP
Programming Languages
1 87 (8.72%) SQL
2 30 (3.01%) PL/SQL
3 24 (2.40%) Java
4 21 (2.10%) JavaScript
4 21 (2.10%) Python
5 20 (2.00%) T-SQL
6 18 (1.80%) PowerShell
7 13 (1.30%) Perl
8 12 (1.20%) C#
9 7 (0.70%) PHP
10 4 (0.40%) VBA
10 4 (0.40%) VBScript
11 3 (0.30%) Apex Code
12 2 (0.20%) C++
12 2 (0.20%) VB.NET
Qualifications
1 96 (9.62%) Degree
2 34 (3.41%) HNC
3 20 (2.00%) Security Cleared
4 18 (1.80%) HND
5 8 (0.80%) PRINCE2 Practitioner
6 7 (0.70%) Azure Certification
7 6 (0.60%) GCSC
8 5 (0.50%) ITIL Certification
8 5 (0.50%) Microsoft Certification
8 5 (0.50%) SC Cleared
9 4 (0.40%) BPSS Clearance
9 4 (0.40%) MCP
10 3 (0.30%) MCT
11 2 (0.20%) CESG Certified Professional
11 2 (0.20%) Citrix Certification
11 2 (0.20%) MCITP
11 2 (0.20%) MCSA
11 2 (0.20%) VMware Certified Professional (VCP)
12 1 (0.10%) DV Cleared
12 1 (0.10%) Master's Degree
Quality Assurance & Compliance
1 35 (3.51%) SLA
2 20 (2.00%) QA
3 8 (0.80%) GDPR
4 5 (0.50%) ISO/IEC 27001
5 3 (0.30%) Accessibility
6 2 (0.20%) Cyber Essentials
6 2 (0.20%) ISO 14001
6 2 (0.20%) ISO 9001
6 2 (0.20%) Sarbanes-Oxley
7 1 (0.10%) EMIR
7 1 (0.10%) MiFID
System Software
1 124 (12.42%) Active Directory
2 45 (4.51%) Hyper-V
3 33 (3.31%) VMware Infrastructure
4 8 (0.80%) Firmware
4 8 (0.80%) vSphere
5 7 (0.70%) Virtual Desktop
6 6 (0.60%) Virtual Servers
7 4 (0.40%) Microsoft Virtual Server
7 4 (0.40%) NFS
7 4 (0.40%) Terminal Services
8 3 (0.30%) Virtual Machines
9 2 (0.20%) XenApp
9 2 (0.20%) XenDesktop
10 1 (0.10%) VMware ESXi
Systems Management
1 30 (3.01%) Microsoft Intune
2 13 (1.30%) WMI
3 5 (0.50%) Progress Chef
3 5 (0.50%) SCCM
4 4 (0.40%) Jamf Pro
5 3 (0.30%) Cisco Prime
5 3 (0.30%) McAfee ePO
5 3 (0.30%) SCOM
6 1 (0.10%) Autotask
6 1 (0.10%) Backup Exec
6 1 (0.10%) PaperCut
Vendors
1 178 (17.84%) Microsoft
2 49 (4.91%) VMware
3 23 (2.30%) Oracle
4 22 (2.20%) Cisco
5 20 (2.00%) Salesforce
6 13 (1.30%) Citrix
6 13 (1.30%) HP
6 13 (1.30%) Splunk
6 13 (1.30%) Veeam
7 11 (1.10%) NEC
8 7 (0.70%) Apple
9 6 (0.60%) Acronis
9 6 (0.60%) Commvault
9 6 (0.60%) Siemens
10 5 (0.50%) ServiceNow
11 4 (0.40%) Cognos
11 4 (0.40%) HubSpot
11 4 (0.40%) Sun
12 3 (0.30%) Dell
12 3 (0.30%) SAP