Technical Support Jobs in England

Technical Support
UK > England

The median Technical Support salary in England is £35,000 per year according to job vacancies posted during the 6 months to 8 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 Jun 2024
Same period 2023 Same period 2022
Rank 229 462 571
Rank change year-on-year +233 +109 +7
Permanent jobs requiring a Technical Support 1,162 485 778
As % of all permanent jobs advertised in England 1.24% 0.58% 0.54%
As % of the Job Titles category 1.31% 0.64% 0.56%
Number of salaries quoted 964 232 462
10th Percentile £24,000 £26,002 £19,750
25th Percentile £27,375 £29,214 £24,750
Median annual salary (50th Percentile) £35,000 £35,500 £32,500
Median % change year-on-year -1.41% +9.23% +3.17%
75th Percentile £45,000 £47,313 £43,750
90th Percentile £50,000 £59,875 £57,500
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% +4.00%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 88,935 75,643 138,160
% of permanent jobs with a recognized job title 94.74% 91.23% 95.96%
Number of salaries quoted 65,011 49,623 75,965
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,402 £45,000 £43,023
Median annual salary (50th Percentile) £52,500 £60,331 £60,000
Median % change year-on-year -12.98% +0.55% +9.09%
75th Percentile £70,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

Salary distribution for jobs citing Technical Support in England over the 6 months to 8 June 2024.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 8 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +118 289 £35,000 +11.11% 38
South East +113 264 £33,500 -21.18% 51
Midlands +132 240 £32,500 +0.30% 44
North West +111 170 £35,000 +16.92% 15
West Midlands +95 143 £35,000 +12.17% 32
South West +22 142 £34,000 -15.00% 19
London +132 122 £40,000 - 24
East of England +29 103 £34,500 +4.55% 27
East Midlands - 97 £28,500 - 12
Yorkshire +63 92 £32,500 -27.78% 13
North East +9 27 £34,500 -25.41% 10
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 8 June 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 277 (23.84%) Customer Service
2 251 (21.60%) Social Skills
3 211 (18.16%) Windows
4 187 (16.09%) Microsoft
5 175 (15.06%) Problem-Solving
6 123 (10.59%) Microsoft 365
7 121 (10.41%) Active Directory
8 104 (8.95%) Degree
9 101 (8.69%) Manufacturing
10 99 (8.52%) SQL
11 92 (7.92%) ITIL
11 92 (7.92%) Azure
12 88 (7.57%) Windows Server
13 68 (5.85%) Linux
14 66 (5.68%) SharePoint
14 66 (5.68%) Analytical Skills
15 64 (5.51%) Finance
16 61 (5.25%) CRM
17 55 (4.73%) VMware
18 54 (4.65%) Entra ID
19 52 (4.48%) Microsoft Office
20 51 (4.39%) SQL Server
20 51 (4.39%) Continuous Improvement
21 50 (4.30%) Firewall
21 50 (4.30%) Retail
22 49 (4.22%) Telecoms
23 47 (4.04%) Hyper-V
24 45 (3.87%) French Language
25 42 (3.61%) Wireless
25 42 (3.61%) Driving Licence

Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (5.68%) SharePoint
2 31 (2.67%) Microsoft Exchange
3 6 (0.52%) Confluence
4 1 (0.086%) CMS
4 1 (0.086%) SharePoint 2013
4 1 (0.086%) Skype for Business
4 1 (0.086%) WordPress
Applications
1 52 (4.48%) Microsoft Office
2 30 (2.58%) Microsoft Excel
3 15 (1.29%) Microsoft PowerPoint
4 3 (0.26%) Trello
5 2 (0.17%) AutoCAD
5 2 (0.17%) Revit
6 1 (0.086%) Chatbot
6 1 (0.086%) Spreadsheet
Business Applications
1 18 (1.55%) Dynamics CRM
2 9 (0.77%) NEC Housing
3 8 (0.69%) Oracle Receivables
4 2 (0.17%) Misys Midas
5 1 (0.086%) Bloomberg AIM
5 1 (0.086%) JDE EnterpriseOne
Cloud Services
1 123 (10.59%) Microsoft 365
2 92 (7.92%) Azure
3 54 (4.65%) Entra ID
4 25 (2.15%) OneDrive
5 20 (1.72%) SaaS
6 18 (1.55%) AWS
7 12 (1.03%) Dynamics 365
8 10 (0.86%) GCP
8 10 (0.86%) Power Automate
9 7 (0.60%) Mimecast
9 7 (0.60%) Power Platform
10 5 (0.43%) Google Workspace
11 2 (0.17%) Azure Monitor
11 2 (0.17%) Cloud Computing
11 2 (0.17%) Oracle CX
11 2 (0.17%) Snowflake
11 2 (0.17%) SuccessFactors
12 1 (0.086%) Apple Pay
12 1 (0.086%) IaaS
12 1 (0.086%) WhatsApp
Communications & Networking
1 50 (4.30%) Firewall
2 42 (3.61%) Wireless
3 37 (3.18%) LAN
4 30 (2.58%) TCP/IP
4 30 (2.58%) WAN
5 27 (2.32%) VoIP
6 24 (2.07%) DNS
7 19 (1.64%) 4G
7 19 (1.64%) LTE
8 18 (1.55%) 3G
8 18 (1.55%) SNMP
9 17 (1.46%) Wi-Fi
10 16 (1.38%) DHCP
11 15 (1.29%) Ethernet
12 14 (1.20%) GPRS
12 14 (1.20%) Internet
13 13 (1.12%) SSH
14 12 (1.03%) Remote Desktop
14 12 (1.03%) SAN
15 11 (0.95%) VSAT
Database & Business Intelligence
1 51 (4.39%) SQL Server
2 29 (2.50%) MySQL
3 22 (1.89%) Relational Database
4 14 (1.20%) QlikView
5 13 (1.12%) SQL Server Integration Services
6 7 (0.60%) Power BI
7 4 (0.34%) BusinessObjects
8 3 (0.26%) GIS
9 2 (0.17%) Crystal Reports
9 2 (0.17%) Oracle Reports
9 2 (0.17%) RDBMS
10 1 (0.086%) Amazon RDS
Development Applications
1 23 (1.98%) JIRA
2 13 (1.12%) Eclipse
3 6 (0.52%) PowerBuilder
4 1 (0.086%) Subversion
General
1 251 (21.60%) Social Skills
2 101 (8.69%) Manufacturing
3 66 (5.68%) Analytical Skills
4 64 (5.51%) Finance
5 50 (4.30%) Retail
6 49 (4.22%) Telecoms
7 45 (3.87%) French Language
8 33 (2.84%) German Language
9 31 (2.67%) Electronics
10 29 (2.50%) Military
11 19 (1.64%) Banking
12 18 (1.55%) Organisational Skills
13 16 (1.38%) Automotive
14 15 (1.29%) Law
14 15 (1.29%) Marketing
15 13 (1.12%) Public Sector
16 12 (1.03%) Front Office
17 11 (0.95%) Documentation Skills
18 9 (0.77%) Games
18 9 (0.77%) Presentation Skills
Libraries, Frameworks & Software Standards
1 31 (2.67%) HTML
2 22 (1.89%) CSS
3 21 (1.81%) XML
4 19 (1.64%) REST
4 19 (1.64%) Web Services
5 13 (1.12%) Ajax
5 13 (1.12%) AngularJS
5 13 (1.12%) JDBC
5 13 (1.12%) ODBC
5 13 (1.12%) SOAP
5 13 (1.12%) XHTML
6 12 (1.03%) .NET
6 12 (1.03%) FIX Protocol
7 3 (0.26%) EDI
7 3 (0.26%) JSON
7 3 (0.26%) Lightning Web Components
7 3 (0.26%) React
8 1 (0.086%) BREW
8 1 (0.086%) LDAP
8 1 (0.086%) OLE
Miscellaneous
1 42 (3.61%) Driving Licence
2 32 (2.75%) Management Information System
3 24 (2.07%) Data Centre
3 24 (2.07%) Onboarding
4 21 (1.81%) CCTV
5 16 (1.38%) Self-Motivation
6 13 (1.12%) CMDB
7 8 (0.69%) Linux Command Line
8 7 (0.60%) Algorithms
8 7 (0.60%) EPoS
8 7 (0.60%) Fat Client
8 7 (0.60%) Fibre Optics
8 7 (0.60%) Housing Association
8 7 (0.60%) Renewable Energy
8 7 (0.60%) Thin Client
9 6 (0.52%) AS400
9 6 (0.52%) Foreign Exchange (FX)
9 6 (0.52%) iSeries
9 6 (0.52%) Social Media
10 5 (0.43%) Data Protection Act
Operating Systems
1 211 (18.16%) Windows
2 88 (7.57%) Windows Server
3 68 (5.85%) Linux
4 29 (2.50%) Windows 10
5 18 (1.55%) Mac OS
6 15 (1.29%) Unix
7 12 (1.03%) Android
7 12 (1.03%) Apple iOS
7 12 (1.03%) Windows Server 2019
8 9 (0.77%) Windows Server 2012
9 7 (0.60%) Windows Server 2016
10 2 (0.17%) Solaris
10 2 (0.17%) Windows 7
Processes & Methodologies
1 277 (23.84%) Customer Service
2 175 (15.06%) Problem-Solving
3 92 (7.92%) ITIL
4 61 (5.25%) CRM
5 51 (4.39%) Continuous Improvement
6 39 (3.36%) Customer Experience
7 26 (2.24%) B2B
8 25 (2.15%) Coaching
9 24 (2.07%) Commercial Awareness
9 24 (2.07%) Mentoring
10 23 (1.98%) Business Intelligence
10 23 (1.98%) Time Management
11 21 (1.81%) ERP
12 19 (1.64%) Computer Science
12 19 (1.64%) ITSM
13 18 (1.55%) Disaster Recovery
13 18 (1.55%) Root Cause Analysis
14 16 (1.38%) Change Management
14 16 (1.38%) Network Management
14 16 (1.38%) OOP
Programming Languages
1 99 (8.52%) SQL
2 35 (3.01%) PL/SQL
3 24 (2.07%) Java
4 21 (1.81%) JavaScript
5 20 (1.72%) Python
6 17 (1.46%) PowerShell
6 17 (1.46%) T-SQL
7 16 (1.38%) C#
8 13 (1.12%) Perl
9 10 (0.86%) PHP
10 6 (0.52%) VB.NET
11 4 (0.34%) VBA
11 4 (0.34%) VBScript
12 3 (0.26%) Apex Code
13 2 (0.17%) C++
Qualifications
1 104 (8.95%) Degree
2 40 (3.44%) HNC
3 24 (2.07%) HND
4 22 (1.89%) Security Cleared
5 9 (0.77%) Azure Certification
5 9 (0.77%) Microsoft Certification
6 6 (0.52%) GCSC
6 6 (0.52%) MCP
6 6 (0.52%) PRINCE2 Practitioner
7 5 (0.43%) ITIL Certification
7 5 (0.43%) SC Cleared
8 4 (0.34%) BPSS Clearance
8 4 (0.34%) CESG Certified Professional
8 4 (0.34%) Citrix Certification
8 4 (0.34%) MCITP
8 4 (0.34%) VMware Certified Professional (VCP)
9 3 (0.26%) MCT
10 2 (0.17%) A+ Certification
10 2 (0.17%) Computer Science Degree
10 2 (0.17%) MCSA
Quality Assurance & Compliance
1 35 (3.01%) SLA
2 23 (1.98%) QA
3 8 (0.69%) GDPR
4 5 (0.43%) ISO/IEC 27001
5 3 (0.26%) Accessibility
6 2 (0.17%) Cyber Essentials
6 2 (0.17%) ISO 14001
6 2 (0.17%) ISO 9001
6 2 (0.17%) Sarbanes-Oxley
7 1 (0.086%) EMIR
7 1 (0.086%) MiFID
System Software
1 121 (10.41%) Active Directory
2 47 (4.04%) Hyper-V
3 36 (3.10%) VMware Infrastructure
4 10 (0.86%) vSphere
5 8 (0.69%) Firmware
6 6 (0.52%) Virtual Desktop
6 6 (0.52%) Virtual Servers
7 4 (0.34%) Microsoft Virtual Server
7 4 (0.34%) NFS
7 4 (0.34%) Terminal Services
7 4 (0.34%) XenApp
7 4 (0.34%) XenDesktop
8 3 (0.26%) Virtual Machines
9 1 (0.086%) VMware ESXi
Systems Management
1 31 (2.67%) Microsoft Intune
2 13 (1.12%) WMI
3 5 (0.43%) Progress Chef
3 5 (0.43%) SCCM
4 3 (0.26%) Cisco Prime
4 3 (0.26%) Jamf Pro
4 3 (0.26%) McAfee ePO
4 3 (0.26%) SCOM
5 1 (0.086%) Autotask
5 1 (0.086%) Backup Exec
5 1 (0.086%) PaperCut
Vendors
1 187 (16.09%) Microsoft
2 55 (4.73%) VMware
3 34 (2.93%) Oracle
4 21 (1.81%) Cisco
5 20 (1.72%) Salesforce
6 14 (1.20%) Citrix
7 13 (1.12%) Splunk
7 13 (1.12%) Veeam
8 11 (0.95%) HP
9 9 (0.77%) NEC
10 7 (0.60%) Apple
11 6 (0.52%) Acronis
11 6 (0.52%) Commvault
11 6 (0.52%) Siemens
12 5 (0.43%) Google
12 5 (0.43%) ServiceNow
13 4 (0.34%) Cognos
13 4 (0.34%) HubSpot
13 4 (0.34%) Sun
14 3 (0.26%) McAfee