Ticket Management Jobs in England

Ticket Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 22 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
22 May 2024
Same period 2023 Same period 2022
Rank 646 712 881
Rank change year-on-year +66 +169 -115
Permanent jobs citing Ticket Management 189 195 299
As % of all permanent jobs advertised in England 0.22% 0.22% 0.22%
As % of the Processes & Methodologies category 0.26% 0.23% 0.23%
Number of salaries quoted 168 138 166
10th Percentile £25,757 £25,000 £23,000
25th Percentile £28,290 £26,250 £26,313
Median annual salary (50th Percentile) £40,000 £42,500 £34,000
Median % change year-on-year -5.88% +25.00% -6.85%
75th Percentile £60,000 £50,000 £45,000
90th Percentile £68,825 £68,250 £70,000
UK median annual salary £39,000 £40,000 £34,000
% change year-on-year -2.50% +17.65% -6.85%

All Process and Methodology Skills
England

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 73,610 83,895 131,636
As % of all permanent jobs advertised in England 84.96% 95.60% 95.87%
Number of salaries quoted 53,908 49,786 73,151
10th Percentile £29,000 £34,324 £33,500
25th Percentile £40,000 £46,059 £44,000
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £73,000 £82,500 £80,000
90th Percentile £93,750 £102,500 £97,500
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

Ticket Management
Job Vacancy Trend in England

Job postings citing Ticket Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Ticket Management in England

Ticket Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Ticket Management in England.

Salary trend for Ticket Management in England

Ticket Management
Salary Histogram in England

Salary distribution for jobs citing Ticket Management in England over the 6 months to 22 May 2024.

Salary histogram for Ticket Management in England

Ticket Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the England region over the 6 months to 22 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +120 51 £53,750 +4.88% 6
South East +19 44 £56,500 +66.18% 5
South West -1 28 £30,000 -27.71% 6
East of England +21 25 £31,000 -16.28% 8
Midlands -9 24 £32,500 +30.00% 7
North of England +14 15 £50,000 +17.65% 3
West Midlands +17 14 £35,000 -12.50% 3
East Midlands -21 10 £24,750 -1.00% 4
Yorkshire +46 8 £45,000 +5.88%
North East -4 6 £60,000 +41.18%
North West -12 1 £42,500 -2.86% 3
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (18.52%) SharePoint
2 27 (14.29%) Microsoft Exchange
3 5 (2.65%) Confluence
4 4 (2.12%) Exchange Server 2007
4 4 (2.12%) Exchange Server 2010
4 4 (2.12%) Exchange Server 2013
5 2 (1.06%) WordPress
Applications
1 28 (14.81%) Microsoft Office
2 22 (11.64%) Microsoft Excel
3 19 (10.05%) Microsoft PowerPoint
4 16 (8.47%) MS Visio
Business Applications
1 20 (10.58%) Dynamics CRM
2 4 (2.12%) Carpe Diem
2 4 (2.12%) Sage 200
3 1 (0.53%) Elite 3E
Cloud Services
1 80 (42.33%) Microsoft 365
2 54 (28.57%) Azure
3 33 (17.46%) Entra ID
4 22 (11.64%) Dynamics 365
4 22 (11.64%) Power Automate
5 20 (10.58%) OneDrive
6 8 (4.23%) AWS
7 7 (3.70%) GitHub
8 4 (2.12%) Mimecast
9 2 (1.06%) Google Workspace
9 2 (1.06%) Power Platform
10 1 (0.53%) SaaS
10 1 (0.53%) SAP Fieldglass
10 1 (0.53%) WhatsApp
Communications & Networking
1 35 (18.52%) VPN
2 31 (16.40%) Firewall
3 24 (12.70%) Remote Desktop
4 22 (11.64%) DNS
5 21 (11.11%) LAN
6 15 (7.94%) Wireless
7 13 (6.88%) DHCP
7 13 (6.88%) WAN
8 10 (5.29%) Wi-Fi
9 8 (4.23%) Network Security
10 7 (3.70%) TCP/IP
11 6 (3.17%) Wireshark
12 4 (2.12%) Skype
12 4 (2.12%) VLAN
12 4 (2.12%) VoIP
13 3 (1.59%) SAN
14 2 (1.06%) 3G
14 2 (1.06%) ADSL
14 2 (1.06%) Broadband
14 2 (1.06%) VDSL
Database & Business Intelligence
1 4 (2.12%) SQL Server
2 2 (1.06%) MySQL
2 2 (1.06%) Power BI
Development Applications
1 17 (8.99%) JIRA
General
1 78 (41.27%) Social Skills
2 35 (18.52%) Law
3 33 (17.46%) Analytical Skills
4 19 (10.05%) Finance
5 8 (4.23%) Telecoms
6 4 (2.12%) Legal
7 3 (1.59%) Presentation Skills
7 3 (1.59%) Retail
8 2 (1.06%) Automotive
8 2 (1.06%) Back Office
8 2 (1.06%) Documentation Skills
8 2 (1.06%) Manufacturing
8 2 (1.06%) Military
8 2 (1.06%) Tech for Good
9 1 (0.53%) Banking
9 1 (0.53%) Games
9 1 (0.53%) Inclusion and Diversity
9 1 (0.53%) Public Sector
9 1 (0.53%) Retail Banking
Job Titles
1 42 (22.22%) Support Engineer
2 39 (20.63%) Analyst
3 25 (13.23%) Consultant
4 19 (10.05%) Desktop Engineer
4 19 (10.05%) IT Support
5 18 (9.52%) Service Analyst
5 18 (9.52%) Service Desk Analyst
6 17 (8.99%) Dynamics 365 Consultant
6 17 (8.99%) Lead
7 16 (8.47%) Desktop Support
7 16 (8.47%) Senior
8 15 (7.94%) Desktop Support Engineer
9 14 (7.41%) CRM Consultant
10 13 (6.88%) IT Analyst
11 12 (6.35%) Microsoft Consultant
12 11 (5.82%) Service Desk Engineer
12 11 (5.82%) Support Analyst
12 11 (5.82%) Technical Support
13 9 (4.76%) Team Leader
13 9 (4.76%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 2 (1.06%) HTML
2 1 (0.53%) EDI
2 1 (0.53%) Spring
Miscellaneous
1 13 (6.88%) Management Information System
2 11 (5.82%) Replication
3 7 (3.70%) CCTV
3 7 (3.70%) Onboarding
4 6 (3.17%) Cyber Threat
4 6 (3.17%) Video Conferencing
5 4 (2.12%) FMCG
6 3 (1.59%) Data Centre
6 3 (1.59%) Driving Licence
6 3 (1.59%) iPad
6 3 (1.59%) iPhone
7 2 (1.06%) Digital Signage
8 1 (0.53%) Cloud Native
8 1 (0.53%) Public Cloud
8 1 (0.53%) Security Operations Centre
8 1 (0.53%) Self-Motivation
Operating Systems
1 88 (46.56%) Windows
2 26 (13.76%) Windows Server
3 19 (10.05%) Linux
4 10 (5.29%) Apple iOS
5 7 (3.70%) Unix
5 7 (3.70%) Windows 10
5 7 (3.70%) Windows 7
6 6 (3.17%) Android
6 6 (3.17%) Mac OS
7 5 (2.65%) Red Hat Enterprise Linux
8 4 (2.12%) CentOS
8 4 (2.12%) SUSE
8 4 (2.12%) Ubuntu
8 4 (2.12%) Windows Server 2008
8 4 (2.12%) Windows Server 2012
8 4 (2.12%) Windows Server 2016
9 2 (1.06%) Windows Server 2019
10 1 (0.53%) VMS
10 1 (0.53%) Windows 8
Processes & Methodologies
1 49 (25.93%) Problem-Solving
2 45 (23.81%) Customer Service
3 44 (23.28%) ITIL
4 24 (12.70%) CRM
5 23 (12.17%) Break/Fix
6 22 (11.64%) Build Automation
6 22 (11.64%) Continuous Integration
6 22 (11.64%) Data Modelling
6 22 (11.64%) DevOps
6 22 (11.64%) Problem Management
6 22 (11.64%) Test Automation
7 21 (11.11%) Service Delivery
8 19 (10.05%) Asset Management
8 19 (10.05%) Continuous Improvement
8 19 (10.05%) Incident Management
9 18 (9.52%) ITSM
10 16 (8.47%) Service Management
11 15 (7.94%) BPR
11 15 (7.94%) Change Management
11 15 (7.94%) Mentoring
Programming Languages
1 15 (7.94%) SQL
2 8 (4.23%) Java
3 5 (2.65%) PowerShell
4 2 (1.06%) PHP
Qualifications
1 27 (14.29%) Degree
2 7 (3.70%) Security Cleared
3 6 (3.17%) A+ Certification
3 6 (3.17%) CCNA
3 6 (3.17%) Cisco Certification
4 5 (2.65%) Network+ Certification
5 3 (1.59%) CCA
5 3 (1.59%) Citrix Certification
5 3 (1.59%) MCP
6 2 (1.06%) DBS Check
6 2 (1.06%) ITIL Foundation Certificate
6 2 (1.06%) SC Cleared
7 1 (0.53%) Computer Science Degree
7 1 (0.53%) JNCIA
Quality Assurance & Compliance
1 41 (21.69%) SLA
2 7 (3.70%) ISO/IEC 27001
2 7 (3.70%) NCSC
3 6 (3.17%) GDPR
3 6 (3.17%) GRC
3 6 (3.17%) PCI DSS
3 6 (3.17%) QA
4 5 (2.65%) Accessibility
5 2 (1.06%) Cyber Essentials
System Software
1 85 (44.97%) Active Directory
2 11 (5.82%) Hyper-V
3 8 (4.23%) vSphere
4 5 (2.65%) VMware Infrastructure
5 3 (1.59%) XenApp
5 3 (1.59%) XenDesktop
6 1 (0.53%) Virtual Desktop
Systems Management
1 46 (24.34%) Microsoft Intune
2 9 (4.76%) SCCM
3 6 (3.17%) CSIRT
4 5 (2.65%) Opsgenie
5 4 (2.12%) AirWatch
5 4 (2.12%) Jamf Pro
6 3 (1.59%) Backup Exec
6 3 (1.59%) Symantec Endpoint Protection
7 1 (0.53%) Autotask
7 1 (0.53%) Single Sign-On
Vendors
1 88 (46.56%) Microsoft
2 20 (10.58%) Citrix
3 15 (7.94%) ServiceNow
3 15 (7.94%) VMware
4 14 (7.41%) Cisco
5 12 (6.35%) iManage
6 11 (5.82%) Veeam
7 9 (4.76%) Red Hat
8 7 (3.70%) Aderant
8 7 (3.70%) AppDynamics
9 6 (3.17%) Qualys
9 6 (3.17%) WatchGuard
10 5 (2.65%) Dell
10 5 (2.65%) Fortinet
11 4 (2.12%) Avaya
11 4 (2.12%) Sage
12 3 (1.59%) Apple
12 3 (1.59%) Bomgar
12 3 (1.59%) Symantec
12 3 (1.59%) Veritas