Service Desk Analyst Jobs in Hampshire

Service Desk Analyst
South East > Hampshire

The median Service Desk Analyst salary in Hampshire is £27,000 per year, according to job vacancies posted during the 6 months leading to 11 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 Jun 2024
Same period 2023 Same period 2022
Rank 175 133 190
Rank change year-on-year -42 +57 +23
Permanent jobs requiring a Service Desk Analyst 29 31 65
As % of all permanent jobs advertised in Hampshire 0.63% 1.15% 1.19%
As % of the Job Titles category 0.67% 1.23% 1.22%
Number of salaries quoted 22 30 54
10th Percentile £21,250 - £20,500
25th Percentile £22,863 £23,500 £21,844
Median annual salary (50th Percentile) £27,000 £25,000 £24,793
Median % change year-on-year +8.00% +0.83% -3.72%
75th Percentile £28,750 £28,063 £28,688
90th Percentile £29,925 £28,750 £31,050
South East median annual salary £26,000 £26,000 £26,000
% change year-on-year - - -3.70%

All Permanent IT Job Vacancies
Hampshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Hampshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Hampshire with a recognized job title 4,360 2,530 5,309
% of permanent jobs with a recognized job title 94.82% 94.05% 97.15%
Number of salaries quoted 3,364 1,936 3,520
10th Percentile £27,000 £28,500 £29,548
25th Percentile £38,000 £37,500 £37,688
Median annual salary (50th Percentile) £50,000 £54,000 £52,500
Median % change year-on-year -7.41% +2.86% +10.53%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £75,000 £81,250 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

Service Desk Analyst
Job Vacancy Trend in Hampshire

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Hampshire.

Job vacancy trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Salary Trend in Hampshire

3-month moving average salary quoted in jobs citing Service Desk Analyst in Hampshire.

Salary trend for Service Desk Analyst in Hampshire

Service Desk Analyst
Salary Histogram in Hampshire

Salary distribution for jobs citing Service Desk Analyst in Hampshire over the 6 months to 11 June 2024.

Salary histogram for Service Desk Analyst in Hampshire

Service Desk Analyst
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Hampshire region over the 6 months to 11 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Basingstoke -17 9 £27,500 +10.00%
Southampton 0 7 £27,500 +3.77% 2
Portsmouth +1 3 £23,200 -18.60% 1
Fareham -3 2 £22,500 -
Havant - 1 - - 5
Andover - 1 £35,000 -
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Hampshire

For the 6 months to 11 June 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hampshire region featuring Service Desk Analyst in the job title.

1 17 (58.62%) Windows
2 15 (51.72%) Customer Service
3 14 (48.28%) Active Directory
4 12 (41.38%) Microsoft
5 9 (31.03%) Telecoms
6 8 (27.59%) LAN
6 8 (27.59%) TCP/IP
6 8 (27.59%) VPN
6 8 (27.59%) Service Management
7 7 (24.14%) Incident Management
8 6 (20.69%) Problem Management
9 5 (17.24%) Windows Server
9 5 (17.24%) Microsoft 365
10 4 (13.79%) Social Skills
10 4 (13.79%) Self-Motivation
11 3 (10.34%) Remote Desktop
11 3 (10.34%) Proactive Management
11 3 (10.34%) Organisational Skills
11 3 (10.34%) Agile
11 3 (10.34%) Retail
11 3 (10.34%) Hyper-V
11 3 (10.34%) Facilities Management
11 3 (10.34%) Change Management
11 3 (10.34%) EPoS
12 2 (6.90%) Process Management
12 2 (6.90%) Microsoft Office
12 2 (6.90%) ITIL
12 2 (6.90%) Firewall
12 2 (6.90%) ITSM
12 2 (6.90%) Degree

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (6.90%) Microsoft Office
Cloud Services
1 5 (17.24%) Microsoft 365
Communications & Networking
1 8 (27.59%) LAN
1 8 (27.59%) TCP/IP
1 8 (27.59%) VPN
2 3 (10.34%) Remote Desktop
3 2 (6.90%) Firewall
Database & Business Intelligence
1 1 (3.45%) Oracle Reports
General
1 9 (31.03%) Telecoms
2 4 (13.79%) Social Skills
3 3 (10.34%) Organisational Skills
3 3 (10.34%) Retail
4 1 (3.45%) Analytical Skills
4 1 (3.45%) Finance
4 1 (3.45%) Law
4 1 (3.45%) Legal
Miscellaneous
1 4 (13.79%) Self-Motivation
2 3 (10.34%) EPoS
3 1 (3.45%) Management Information System
Operating Systems
1 17 (58.62%) Windows
2 5 (17.24%) Windows Server
3 2 (6.90%) Windows 10
4 1 (3.45%) Linux
4 1 (3.45%) Mac OS
4 1 (3.45%) Unix
Processes & Methodologies
1 15 (51.72%) Customer Service
2 8 (27.59%) Service Management
3 7 (24.14%) Incident Management
4 6 (20.69%) Problem Management
5 3 (10.34%) Agile
5 3 (10.34%) Change Management
5 3 (10.34%) Facilities Management
5 3 (10.34%) Proactive Management
6 2 (6.90%) Computer Science
6 2 (6.90%) Continuous Improvement
6 2 (6.90%) ITIL
6 2 (6.90%) ITSM
6 2 (6.90%) Process Management
6 2 (6.90%) Robotic Process Automation
6 2 (6.90%) Trend Analysis
7 1 (3.45%) Budgeting
7 1 (3.45%) Budgeting and Forecasting
7 1 (3.45%) Cybersecurity
7 1 (3.45%) Programme Management
7 1 (3.45%) Time Management
Qualifications
1 2 (6.90%) Degree
2 1 (3.45%) CTC Cleared
2 1 (3.45%) DV Cleared
2 1 (3.45%) SC Cleared
2 1 (3.45%) Security Cleared
System Software
1 14 (48.28%) Active Directory
2 3 (10.34%) Hyper-V
Systems Management
1 1 (3.45%) IBM BigFix
1 1 (3.45%) Tivoli
Vendors
1 12 (41.38%) Microsoft
2 2 (6.90%) Kofax
3 1 (3.45%) Oracle
3 1 (3.45%) Remedy
3 1 (3.45%) ServiceNow