1st/2nd Line Support Engineer Jobs in London

1st/2nd Line Support Engineer
England > London

The median 1st/2nd Line Support Engineer salary in London is £33,500 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 488 605 867
Rank change year-on-year +117 +262 -249
Permanent jobs requiring a 1st/2nd Line Support Engineer 24 25 32
As % of all permanent jobs advertised in London 0.10% 0.075% 0.045%
As % of the Job Titles category 0.11% 0.079% 0.047%
Number of salaries quoted 23 22 32
10th Percentile £28,700 £26,250 £27,000
25th Percentile £32,625 £27,500 £28,000
Median annual salary (50th Percentile) £33,500 £32,500 £33,500
Median % change year-on-year +3.08% -2.99% +3.88%
75th Percentile £34,500 £34,750 £48,750
90th Percentile £39,500 £36,350 £57,125
England median annual salary £30,000 £28,500 £28,000
% change year-on-year +5.26% +1.79% +12.00%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,363 31,644 68,018
% of permanent jobs with a recognized job title 94.34% 95.15% 96.27%
Number of salaries quoted 16,672 23,333 34,565
10th Percentile £37,500 £42,360 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £52,550 £60,800 £60,000
% change year-on-year -13.57% +1.33% +9.09%

1st/2nd Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support Engineer in London

1st/2nd Line Support Engineer
Salary Trend in London

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Engineer in London.

Salary trend for 1st/2nd Line Support Engineer in London

1st/2nd Line Support Engineer
Salary Histogram in London

Salary distribution for jobs citing 1st/2nd Line Support Engineer in London over the 6 months to 23 May 2024.

Salary histogram for 1st/2nd Line Support Engineer in London

1st/2nd Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Engineer within the London region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West London +8 10 £33,500 +1.52%
Central London +50 8 £31,000 +7.83%
1st/2nd Line Support Engineer
England

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 23 May 2024, 1st/2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st/2nd Line Support Engineer in the job title.

1 22 (91.67%) Windows
2 21 (87.50%) Microsoft 365
3 19 (79.17%) Active Directory
3 19 (79.17%) Windows 10
4 18 (75.00%) Social Skills
4 18 (75.00%) Microsoft
5 12 (50.00%) Wi-Fi
5 12 (50.00%) EPoS
5 12 (50.00%) Analytical Skills
5 12 (50.00%) Organisational Skills
6 11 (45.83%) Problem-Solving
6 11 (45.83%) Microsoft Office
7 7 (29.17%) Customer Service
8 5 (20.83%) SharePoint
9 4 (16.67%) Microsoft Exchange
10 3 (12.50%) ITIL
10 3 (12.50%) DHCP
10 3 (12.50%) TCP/IP
10 3 (12.50%) DNS
10 3 (12.50%) VMware
10 3 (12.50%) Time Management
10 3 (12.50%) Unified Communications
11 2 (8.33%) Microsoft Intune
11 2 (8.33%) Finance
12 1 (4.17%) Windows Server
12 1 (4.17%) Master's Degree
12 1 (4.17%) Customer-Centricity
12 1 (4.17%) Skype
12 1 (4.17%) OneDrive
12 1 (4.17%) Entra ID

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (20.83%) SharePoint
2 4 (16.67%) Microsoft Exchange
3 1 (4.17%) Skype for Business
Applications
1 11 (45.83%) Microsoft Office
Cloud Services
1 21 (87.50%) Microsoft 365
2 1 (4.17%) Azure
2 1 (4.17%) Entra ID
2 1 (4.17%) OneDrive
Communications & Networking
1 12 (50.00%) Wi-Fi
2 3 (12.50%) DHCP
2 3 (12.50%) DNS
2 3 (12.50%) TCP/IP
2 3 (12.50%) Unified Communications
3 1 (4.17%) Cisco IOS
3 1 (4.17%) Firewall
3 1 (4.17%) LAN
3 1 (4.17%) Skype
3 1 (4.17%) Telepresence
3 1 (4.17%) VPN
3 1 (4.17%) WAN
General
1 18 (75.00%) Social Skills
2 12 (50.00%) Analytical Skills
2 12 (50.00%) Organisational Skills
3 2 (8.33%) Finance
4 1 (4.17%) Automotive
4 1 (4.17%) Banking
4 1 (4.17%) Legal
4 1 (4.17%) Pharmaceutical
4 1 (4.17%) Telecoms
Miscellaneous
1 12 (50.00%) EPoS
2 1 (4.17%) Video Conferencing
Operating Systems
1 22 (91.67%) Windows
2 19 (79.17%) Windows 10
3 1 (4.17%) Windows 7
3 1 (4.17%) Windows Server
Processes & Methodologies
1 11 (45.83%) Problem-Solving
2 7 (29.17%) Customer Service
3 3 (12.50%) ITIL
3 3 (12.50%) Time Management
4 1 (4.17%) Asset Management
4 1 (4.17%) Customer-Centricity
4 1 (4.17%) Cybersecurity
4 1 (4.17%) Software Asset Management
Qualifications
1 1 (4.17%) Degree
1 1 (4.17%) ITIL Foundation Certificate
1 1 (4.17%) Master's Degree
1 1 (4.17%) MBA
Quality Assurance & Compliance
1 1 (4.17%) SLA
System Software
1 19 (79.17%) Active Directory
Systems Management
1 2 (8.33%) Microsoft Intune
2 1 (4.17%) Backup Exec
2 1 (4.17%) SCCM
Vendors
1 18 (75.00%) Microsoft
2 3 (12.50%) VMware
3 1 (4.17%) Apple
3 1 (4.17%) Cisco
3 1 (4.17%) Polycom
3 1 (4.17%) Veritas