2nd Line Support Jobs in London

Second Line Support
England > London

The median Second Line Support salary in London is £35,000 per year according to job vacancies posted during the 6 months to 15 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 374 368 542
Rank change year-on-year -6 +174 -42
Permanent jobs requiring a 2nd Line Support 126 266 368
As % of all permanent jobs advertised in London 0.53% 0.79% 0.54%
As % of the Job Titles category 0.57% 0.83% 0.56%
Number of salaries quoted 114 248 338
10th Percentile £30,000 £28,000 £27,425
25th Percentile £31,250 £30,000 £30,000
Median annual salary (50th Percentile) £35,000 £32,797 £34,000
Median % change year-on-year +6.72% -3.54% +3.03%
75th Percentile £41,000 £38,750 £38,750
90th Percentile £45,000 £43,750 £42,500
England median annual salary £31,125 £32,000 £30,000
% change year-on-year -2.73% +6.67% +5.26%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,263 32,085 66,188
% of permanent jobs with a recognized job title 94.21% 95.11% 96.30%
Number of salaries quoted 16,627 23,659 34,490
10th Percentile £37,500 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support in London.

Salary trend for 2nd Line Support in London

2nd Line Support
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support in London over the 6 months to 15 May 2024.

Salary histogram for 2nd Line Support in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +32 39 £38,500 +10.00% 2
West London -10 13 £33,500 -10.67% 1
North London -2 4 £30,000 -2.94% 1
East London +17 3 £35,000 +2.94% 4
South London -29 1 £41,000 +26.15% 3
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 15 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support in the job title.

1 89 (70.63%) Windows
2 81 (64.29%) Microsoft 365
3 77 (61.11%) Active Directory
4 64 (50.79%) Microsoft
5 46 (36.51%) Windows 10
6 44 (34.92%) Social Skills
7 42 (33.33%) Customer Service
7 42 (33.33%) Problem-Solving
8 33 (26.19%) Microsoft Office
9 31 (24.60%) Microsoft Exchange
10 30 (23.81%) Analytical Skills
11 28 (22.22%) Azure
12 24 (19.05%) SLA
13 23 (18.25%) ITIL
14 21 (16.67%) VMware
14 21 (16.67%) Windows Server
15 19 (15.08%) Firewall
16 18 (14.29%) Wi-Fi
16 18 (14.29%) SharePoint
17 16 (12.70%) DNS
17 16 (12.70%) Finance
17 16 (12.70%) Microsoft Intune
18 14 (11.11%) Organisational Skills
19 13 (10.32%) WAN
20 12 (9.52%) EPoS
20 12 (9.52%) DHCP
20 12 (9.52%) LAN
20 12 (9.52%) Cisco
20 12 (9.52%) Citrix
20 12 (9.52%) Law

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (24.60%) Microsoft Exchange
2 18 (14.29%) SharePoint
3 4 (3.17%) SharePoint 2010
3 4 (3.17%) SharePoint 2013
4 3 (2.38%) Exchange Server 2010
4 3 (2.38%) Exchange Server 2013
5 2 (1.59%) Exchange Server 2007
6 1 (0.79%) Skype for Business
Applications
1 33 (26.19%) Microsoft Office
2 2 (1.59%) Adobe Illustrator
2 2 (1.59%) InCopy
2 2 (1.59%) InDesign
2 2 (1.59%) Photoshop
Cloud Services
1 81 (64.29%) Microsoft 365
2 28 (22.22%) Azure
3 12 (9.52%) Entra ID
4 6 (4.76%) AWS
5 4 (3.17%) Dynamics 365
5 4 (3.17%) GCP
5 4 (3.17%) OneDrive
6 2 (1.59%) Google Workspace
7 1 (0.79%) Mimecast
Communications & Networking
1 19 (15.08%) Firewall
2 18 (14.29%) Wi-Fi
3 16 (12.70%) DNS
4 13 (10.32%) WAN
5 12 (9.52%) DHCP
5 12 (9.52%) LAN
6 9 (7.14%) Internet
7 7 (5.56%) VPN
8 6 (4.76%) Wireless
9 5 (3.97%) TCP/IP
10 3 (2.38%) Cisco IOS
10 3 (2.38%) Remote Desktop
10 3 (2.38%) Unified Communications
11 2 (1.59%) Cisco Firepower
12 1 (0.79%) Ethernet
12 1 (0.79%) Intranet
12 1 (0.79%) Skype
12 1 (0.79%) Telepresence
Database & Business Intelligence
1 6 (4.76%) SQL Server
2 1 (0.79%) Relational Database
General
1 44 (34.92%) Social Skills
2 30 (23.81%) Analytical Skills
3 16 (12.70%) Finance
4 14 (11.11%) Organisational Skills
5 12 (9.52%) Law
6 10 (7.94%) Legal
7 6 (4.76%) Banking
8 4 (3.17%) Inclusion and Diversity
9 2 (1.59%) Games
9 2 (1.59%) Presentation Skills
9 2 (1.59%) Retail
10 1 (0.79%) Advertising
10 1 (0.79%) Automotive
10 1 (0.79%) Back Office
10 1 (0.79%) Manufacturing
10 1 (0.79%) Pharmaceutical
10 1 (0.79%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.79%) EDI
Miscellaneous
1 12 (9.52%) EPoS
2 8 (6.35%) Self-Motivation
2 8 (6.35%) Video Conferencing
3 7 (5.56%) Driving Licence
4 6 (4.76%) iPhone
5 5 (3.97%) iPad
6 1 (0.79%) CMDB
6 1 (0.79%) Fat Client
6 1 (0.79%) Foreign Exchange (FX)
6 1 (0.79%) Hedge funds
6 1 (0.79%) Linux Command Line
6 1 (0.79%) Mobile App
6 1 (0.79%) Onboarding
6 1 (0.79%) Renewable Energy
6 1 (0.79%) Thin Client
Operating Systems
1 89 (70.63%) Windows
2 46 (36.51%) Windows 10
3 21 (16.67%) Windows Server
4 12 (9.52%) Apple iOS
5 10 (7.94%) Android
6 9 (7.14%) Windows Server 2012
7 7 (5.56%) Windows Server 2008
7 7 (5.56%) Windows Server 2019
8 6 (4.76%) Windows Server 2016
9 5 (3.97%) Linux
9 5 (3.97%) Mac OS X
10 4 (3.17%) Red Hat Enterprise Linux
10 4 (3.17%) Windows 7
11 2 (1.59%) AIX
11 2 (1.59%) Mac OS
Processes & Methodologies
1 42 (33.33%) Customer Service
1 42 (33.33%) Problem-Solving
2 23 (18.25%) ITIL
3 10 (7.94%) ITSM
4 9 (7.14%) Mobile Device Management
4 9 (7.14%) User Experience
5 7 (5.56%) Asset Management
5 7 (5.56%) Service Delivery
6 6 (4.76%) Change Control
6 6 (4.76%) Disaster Recovery
6 6 (4.76%) Server Virtualisation
6 6 (4.76%) Time Management
7 5 (3.97%) Change Management
8 4 (3.17%) Customer Experience
8 4 (3.17%) Cybersecurity
8 4 (3.17%) Incident Management
8 4 (3.17%) Problem Management
8 4 (3.17%) Remote Monitoring and Management
8 4 (3.17%) Software Deployment
9 3 (2.38%) Continuous Improvement
Programming Languages
1 9 (7.14%) SQL
2 7 (5.56%) PowerShell
3 1 (0.79%) Bash
3 1 (0.79%) C++
3 1 (0.79%) Python
Qualifications
1 8 (6.35%) Degree
2 7 (5.56%) MCSE
2 7 (5.56%) Microsoft Certification
2 7 (5.56%) Security Cleared
3 5 (3.97%) MCITP
4 3 (2.38%) CCNA
4 3 (2.38%) Cisco Certification
4 3 (2.38%) ITIL Certification
5 2 (1.59%) A+ Certification
5 2 (1.59%) CISSP
5 2 (1.59%) Network+ Certification
6 1 (0.79%) ITIL Foundation Certificate
6 1 (0.79%) Master's Degree
6 1 (0.79%) MBA
6 1 (0.79%) MCP
6 1 (0.79%) MCTS
6 1 (0.79%) SC Cleared
Quality Assurance & Compliance
1 24 (19.05%) SLA
2 3 (2.38%) QA
3 1 (0.79%) GDPR
System Software
1 77 (61.11%) Active Directory
2 9 (7.14%) VMware Infrastructure
3 8 (6.35%) Hyper-V
4 6 (4.76%) XenApp
5 5 (3.97%) XenDesktop
6 3 (2.38%) Terminal Services
6 3 (2.38%) Virtual Servers
7 1 (0.79%) Firmware
7 1 (0.79%) Virtual Desktop
7 1 (0.79%) VMware ESXi
7 1 (0.79%) VMware NSX
Systems Management
1 16 (12.70%) Microsoft Intune
2 10 (7.94%) SCCM
3 8 (6.35%) Jamf Pro
4 3 (2.38%) NetBackup
5 2 (1.59%) McAfee ePO
5 2 (1.59%) Nessus
5 2 (1.59%) Single Sign-On
5 2 (1.59%) WSUS
6 1 (0.79%) Backup Exec
6 1 (0.79%) vCenter Server
Vendors
1 64 (50.79%) Microsoft
2 21 (16.67%) VMware
3 12 (9.52%) Cisco
3 12 (9.52%) Citrix
4 8 (6.35%) Google
5 7 (5.56%) ServiceNow
6 6 (4.76%) Apple
6 6 (4.76%) Dell
6 6 (4.76%) HP
6 6 (4.76%) Symantec
6 6 (4.76%) Veritas
7 4 (3.17%) Red Hat
8 3 (2.38%) Aderant
8 3 (2.38%) arcserve
8 3 (2.38%) ConnectWise
9 2 (1.59%) Avaya
9 2 (1.59%) Bloomberg
9 2 (1.59%) Datto
9 2 (1.59%) IBM
9 2 (1.59%) Reuters