IT Support Analyst Jobs in London

IT Support Analyst
England > London

The median IT Support Analyst salary in London is £36,000 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 404 451 705
Rank change year-on-year +47 +254 -189
Permanent jobs requiring an IT Support Analyst 112 167 196
As % of all permanent jobs advertised in London 0.47% 0.49% 0.28%
As % of the Job Titles category 0.50% 0.52% 0.29%
Number of salaries quoted 102 151 172
10th Percentile £28,518 £28,500 £27,275
25th Percentile £31,250 £31,250 £30,000
Median annual salary (50th Percentile) £36,000 £36,500 £35,000
Median % change year-on-year -1.37% +4.29% +1.45%
75th Percentile £43,750 £41,250 £45,000
90th Percentile £48,750 £50,000 £57,500
England median annual salary £31,500 £31,000 £28,500
% change year-on-year +1.61% +8.77% -1.72%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,313 32,109 66,771
% of permanent jobs with a recognized job title 94.22% 95.14% 96.28%
Number of salaries quoted 16,649 23,746 34,560
10th Percentile £37,500 £42,449 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

IT Support Analyst
Job Vacancy Trend in London

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for IT Support Analyst in London

IT Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing IT Support Analyst in London.

Salary trend for IT Support Analyst in London

IT Support Analyst
Salary Histogram in London

Salary distribution for jobs citing IT Support Analyst in London over the 6 months to 19 May 2024.

Salary histogram for IT Support Analyst in London

IT Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the London region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +35 24 £45,000 +28.57% 1
South London +4 12 £29,500 -15.71%
East London +18 4 £33,000 -9.59% 3
North London +4 4 £35,000 -6.67%
West London -1 3 £29,675 -12.72% 1
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 19 May 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring IT Support Analyst in the job title.

1 86 (76.79%) Windows
2 82 (73.21%) Microsoft 365
3 60 (53.57%) Microsoft
4 54 (48.21%) Active Directory
5 45 (40.18%) Windows 10
6 38 (33.93%) Azure
6 38 (33.93%) Social Skills
7 29 (25.89%) Customer Service
8 27 (24.11%) Problem-Solving
9 26 (23.21%) Law
10 25 (22.32%) Microsoft Office
11 23 (20.54%) ITIL
12 22 (19.64%) VPN
12 22 (19.64%) Legal
13 21 (18.75%) Finance
13 21 (18.75%) Microsoft Exchange
13 21 (18.75%) Entra ID
14 20 (17.86%) Analytical Skills
15 19 (16.96%) ITSM
16 18 (16.07%) Jamf Pro
17 15 (13.39%) Degree
17 15 (13.39%) iManage
17 15 (13.39%) Mac OS
18 14 (12.50%) Microsoft Intune
18 14 (12.50%) Document Management
19 13 (11.61%) Video Conferencing
19 13 (11.61%) ServiceNow
20 12 (10.71%) Service Management
21 11 (9.82%) SCCM
22 10 (8.93%) VMware

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (18.75%) Microsoft Exchange
2 10 (8.93%) SharePoint
3 1 (0.89%) CMS
3 1 (0.89%) SharePoint 2013
Applications
1 25 (22.32%) Microsoft Office
2 4 (3.57%) Microsoft Excel
2 4 (3.57%) Microsoft PowerPoint
3 1 (0.89%) S-PLUS
Business Applications
1 5 (4.46%) Carpe Diem
2 1 (0.89%) Elite 3E
2 1 (0.89%) Visualfiles
Cloud Services
1 82 (73.21%) Microsoft 365
2 38 (33.93%) Azure
3 21 (18.75%) Entra ID
4 5 (4.46%) Google Workspace
4 5 (4.46%) WhatsApp
5 4 (3.57%) Mimecast
6 3 (2.68%) AWS
6 3 (2.68%) OneDrive
7 2 (1.79%) Power Platform
7 2 (1.79%) Snowflake
8 1 (0.89%) Adobe Creative Cloud
8 1 (0.89%) GCP
8 1 (0.89%) IaaS
8 1 (0.89%) PaaS
8 1 (0.89%) SaaS
Communications & Networking
1 22 (19.64%) VPN
2 10 (8.93%) VoIP
3 9 (8.04%) WAN
3 9 (8.04%) Wi-Fi
4 6 (5.36%) Firewall
4 6 (5.36%) Internet
4 6 (5.36%) LAN
5 5 (4.46%) DHCP
5 5 (4.46%) TCP/IP
6 4 (3.57%) Skype
7 3 (2.68%) Intranet
8 2 (1.79%) DNS
8 2 (1.79%) Remote Desktop
8 2 (1.79%) Wireless
9 1 (0.89%) 4G
9 1 (0.89%) Cisco IOS
9 1 (0.89%) Ethernet
9 1 (0.89%) Extranet
9 1 (0.89%) SAN
9 1 (0.89%) WebEx
Database & Business Intelligence
1 4 (3.57%) SQL Server
1 4 (3.57%) SQL Server Reporting Services
2 2 (1.79%) BusinessObjects
2 2 (1.79%) Power BI
General
1 38 (33.93%) Social Skills
2 26 (23.21%) Law
3 22 (19.64%) Legal
4 21 (18.75%) Finance
5 20 (17.86%) Analytical Skills
6 6 (5.36%) Banking
7 5 (4.46%) Telecoms
8 3 (2.68%) Inclusion and Diversity
8 3 (2.68%) Retail
9 2 (1.79%) Advertising
9 2 (1.79%) Marketing
10 1 (0.89%) Back Office
10 1 (0.89%) Documentation Skills
10 1 (0.89%) Investment Banking
10 1 (0.89%) Manufacturing
10 1 (0.89%) Organisational Skills
Libraries, Frameworks & Software Standards
1 1 (0.89%) SAML
1 1 (0.89%) Software Packaging
Miscellaneous
1 13 (11.61%) Video Conferencing
2 6 (5.36%) iPhone
3 4 (3.57%) CMDB
3 4 (3.57%) Replication
4 3 (2.68%) Blackberry
4 3 (2.68%) Driving Licence
4 3 (2.68%) Onboarding
5 2 (1.79%) Fat Client
5 2 (1.79%) Self-Motivation
5 2 (1.79%) Thin Client
6 1 (0.89%) Analytical Mindset
6 1 (0.89%) Educational Technology
6 1 (0.89%) Enterprise Software
6 1 (0.89%) Greenfield Project
6 1 (0.89%) Linux Command Line
6 1 (0.89%) Mobile App
6 1 (0.89%) Smartphone
Operating Systems
1 86 (76.79%) Windows
2 45 (40.18%) Windows 10
3 15 (13.39%) Mac OS
4 6 (5.36%) Apple iOS
5 5 (4.46%) Windows Server
5 5 (4.46%) Windows Server 2019
6 4 (3.57%) Mac OS X
7 3 (2.68%) Android
8 1 (0.89%) Linux
8 1 (0.89%) Unix
8 1 (0.89%) VMS
8 1 (0.89%) Windows Server 2016
Processes & Methodologies
1 29 (25.89%) Customer Service
2 27 (24.11%) Problem-Solving
3 23 (20.54%) ITIL
4 19 (16.96%) ITSM
5 14 (12.50%) Document Management
6 12 (10.71%) Service Management
7 8 (7.14%) Change Management
8 7 (6.25%) Information Security
9 6 (5.36%) Agile
9 6 (5.36%) Asset Management
10 5 (4.46%) Cybersecurity
11 4 (3.57%) Application Packaging
11 4 (3.57%) Application Virtualisation
11 4 (3.57%) Change Control
11 4 (3.57%) Data Management
11 4 (3.57%) Project Delivery
11 4 (3.57%) Service Delivery
11 4 (3.57%) Ticket Management
12 3 (2.68%) Problem Management
12 3 (2.68%) Project Management
Programming Languages
1 5 (4.46%) Bash
1 5 (4.46%) SQL
2 3 (2.68%) PowerShell
Qualifications
1 15 (13.39%) Degree
2 5 (4.46%) A+ Certification
3 4 (3.57%) Azure Certification
4 3 (2.68%) DBS Check
5 1 (0.89%) ITIL Certification
5 1 (0.89%) Microsoft Certification
Quality Assurance & Compliance
1 7 (6.25%) SLA
2 5 (4.46%) Cyber Essentials
2 5 (4.46%) ISO/IEC 27001
3 1 (0.89%) Cyber Essentials PLUS
System Software
1 54 (48.21%) Active Directory
2 6 (5.36%) VMware Infrastructure
3 5 (4.46%) Virtual Desktop
4 2 (1.79%) Hyper-V
5 1 (0.89%) Virtual Machines
Systems Management
1 18 (16.07%) Jamf Pro
2 14 (12.50%) Microsoft Intune
3 11 (9.82%) SCCM
4 4 (3.57%) AirWatch
4 4 (3.57%) PaperCut
5 1 (0.89%) MobiControl
5 1 (0.89%) Single Sign-On
Vendors
1 60 (53.57%) Microsoft
2 15 (13.39%) iManage
3 13 (11.61%) ServiceNow
4 10 (8.93%) Citrix
4 10 (8.93%) VMware
5 8 (7.14%) Cisco
6 7 (6.25%) Meraki
7 6 (5.36%) Apple
8 5 (4.46%) HP
8 5 (4.46%) Salesforce
9 4 (3.57%) BT
9 4 (3.57%) Canon
9 4 (3.57%) Dell
9 4 (3.57%) Veeam
10 3 (2.68%) Adobe
10 3 (2.68%) Bloomberg
11 2 (1.79%) Alteryx
11 2 (1.79%) Google
11 2 (1.79%) Intapp
12 1 (0.89%) Darktrace