IT Support Analyst Jobs in London

IT Support Analyst
England > London

The median IT Support Analyst salary in London is £36,000 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 381 478 719
Rank change year-on-year +97 +241 -199
Permanent jobs requiring an IT Support Analyst 111 158 196
As % of all permanent jobs advertised in London 0.46% 0.48% 0.27%
As % of the Job Titles category 0.49% 0.51% 0.28%
Number of salaries quoted 100 143 172
10th Percentile £28,397 £28,500 £27,550
25th Percentile £31,188 £31,250 £30,375
Median annual salary (50th Percentile) £36,000 £36,500 £35,000
Median % change year-on-year -1.37% +4.29% +4.48%
75th Percentile £43,750 £42,500 £45,313
90th Percentile £48,750 £50,000 £57,500
England median annual salary £31,500 £31,000 £28,500
% change year-on-year +1.61% +8.77% -1.72%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,535 31,280 69,453
% of permanent jobs with a recognized job title 94.40% 95.12% 96.25%
Number of salaries quoted 16,745 23,071 34,798
10th Percentile £37,500 £42,000 £41,250
25th Percentile £51,108 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £52,500 £60,800 £60,000
% change year-on-year -13.65% +1.33% +9.09%

IT Support Analyst
Job Vacancy Trend in London

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for IT Support Analyst in London

IT Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing IT Support Analyst in London.

Salary trend for IT Support Analyst in London

IT Support Analyst
Salary Histogram in London

Salary distribution for jobs citing IT Support Analyst in London over the 6 months to 28 May 2024.

Salary histogram for IT Support Analyst in London

IT Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the London region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +19 25 £45,000 +28.57% 2
South London +11 11 £29,500 -8.53% 2
East London +24 4 £33,000 -9.59%
North London +7 4 £35,000 -6.67%
West London +2 3 £29,675 -12.72% 2
IT Support Analyst
England

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 28 May 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring IT Support Analyst in the job title.

1 85 (76.58%) Windows
2 82 (73.87%) Microsoft 365
3 61 (54.95%) Microsoft
4 55 (49.55%) Active Directory
5 45 (40.54%) Windows 10
6 39 (35.14%) Azure
7 37 (33.33%) Social Skills
8 29 (26.13%) Customer Service
9 27 (24.32%) Problem-Solving
9 27 (24.32%) Microsoft Office
10 26 (23.42%) Law
11 23 (20.72%) ITIL
12 22 (19.82%) Legal
12 22 (19.82%) Entra ID
13 21 (18.92%) Microsoft Exchange
14 20 (18.02%) VPN
14 20 (18.02%) Analytical Skills
15 19 (17.12%) ITSM
15 19 (17.12%) Finance
16 18 (16.22%) Jamf Pro
17 16 (14.41%) Degree
18 15 (13.51%) Document Management
18 15 (13.51%) iManage
18 15 (13.51%) Mac OS
19 14 (12.61%) Video Conferencing
20 13 (11.71%) Microsoft Intune
21 12 (10.81%) ServiceNow
22 10 (9.01%) Service Management
22 10 (9.01%) Citrix
22 10 (9.01%) SharePoint

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (18.92%) Microsoft Exchange
2 10 (9.01%) SharePoint
3 1 (0.90%) CMS
3 1 (0.90%) SharePoint 2013
Applications
1 27 (24.32%) Microsoft Office
2 5 (4.50%) Microsoft Excel
2 5 (4.50%) Microsoft PowerPoint
3 1 (0.90%) S-PLUS
Business Applications
1 5 (4.50%) Carpe Diem
2 1 (0.90%) Elite 3E
2 1 (0.90%) Visualfiles
Cloud Services
1 82 (73.87%) Microsoft 365
2 39 (35.14%) Azure
3 22 (19.82%) Entra ID
4 5 (4.50%) Google Workspace
5 4 (3.60%) Mimecast
5 4 (3.60%) OneDrive
5 4 (3.60%) WhatsApp
6 3 (2.70%) AWS
7 2 (1.80%) Power Platform
7 2 (1.80%) Snowflake
8 1 (0.90%) Adobe Creative Cloud
8 1 (0.90%) GCP
8 1 (0.90%) IaaS
8 1 (0.90%) PaaS
8 1 (0.90%) SaaS
Communications & Networking
1 20 (18.02%) VPN
2 10 (9.01%) VoIP
3 9 (8.11%) WAN
3 9 (8.11%) Wi-Fi
4 6 (5.41%) DHCP
4 6 (5.41%) Firewall
4 6 (5.41%) Internet
4 6 (5.41%) LAN
4 6 (5.41%) TCP/IP
5 4 (3.60%) Skype
6 3 (2.70%) DNS
6 3 (2.70%) Intranet
7 2 (1.80%) Remote Desktop
7 2 (1.80%) Wireless
8 1 (0.90%) 4G
8 1 (0.90%) Cisco IOS
8 1 (0.90%) Ethernet
8 1 (0.90%) Extranet
8 1 (0.90%) Network Security
8 1 (0.90%) WebEx
Database & Business Intelligence
1 4 (3.60%) SQL Server
1 4 (3.60%) SQL Server Reporting Services
2 2 (1.80%) BusinessObjects
2 2 (1.80%) Power BI
General
1 37 (33.33%) Social Skills
2 26 (23.42%) Law
3 22 (19.82%) Legal
4 20 (18.02%) Analytical Skills
5 19 (17.12%) Finance
6 6 (5.41%) Banking
6 6 (5.41%) Telecoms
7 3 (2.70%) Inclusion and Diversity
7 3 (2.70%) Retail
8 2 (1.80%) Advertising
8 2 (1.80%) Marketing
9 1 (0.90%) Back Office
9 1 (0.90%) Documentation Skills
9 1 (0.90%) Investment Banking
9 1 (0.90%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.90%) SAML
1 1 (0.90%) Software Packaging
Miscellaneous
1 14 (12.61%) Video Conferencing
2 5 (4.50%) iPhone
3 4 (3.60%) Replication
4 3 (2.70%) Blackberry
4 3 (2.70%) CMDB
4 3 (2.70%) Driving Licence
5 2 (1.80%) Fat Client
5 2 (1.80%) Onboarding
5 2 (1.80%) Thin Client
6 1 (0.90%) Analytical Mindset
6 1 (0.90%) Educational Technology
6 1 (0.90%) Enterprise Software
6 1 (0.90%) Linux Command Line
6 1 (0.90%) Self-Motivation
6 1 (0.90%) Smartphone
Operating Systems
1 85 (76.58%) Windows
2 45 (40.54%) Windows 10
3 15 (13.51%) Mac OS
4 6 (5.41%) Apple iOS
5 5 (4.50%) Windows Server
5 5 (4.50%) Windows Server 2019
6 4 (3.60%) Mac OS X
7 3 (2.70%) Android
8 1 (0.90%) Linux
8 1 (0.90%) Unix
8 1 (0.90%) VMS
8 1 (0.90%) Windows Server 2016
Processes & Methodologies
1 29 (26.13%) Customer Service
2 27 (24.32%) Problem-Solving
3 23 (20.72%) ITIL
4 19 (17.12%) ITSM
5 15 (13.51%) Document Management
6 10 (9.01%) Service Management
7 7 (6.31%) Asset Management
7 7 (6.31%) Information Security
8 6 (5.41%) Change Management
8 6 (5.41%) Cybersecurity
9 5 (4.50%) Data Management
10 4 (3.60%) Agile
10 4 (3.60%) Application Packaging
10 4 (3.60%) Project Delivery
10 4 (3.60%) Ticket Management
11 3 (2.70%) Computer Science
11 3 (2.70%) Data Integration
11 3 (2.70%) Inventory Management
11 3 (2.70%) Time Management
11 3 (2.70%) User Experience
Programming Languages
1 5 (4.50%) Bash
2 4 (3.60%) SQL
3 3 (2.70%) PowerShell
Qualifications
1 16 (14.41%) Degree
2 7 (6.31%) A+ Certification
3 4 (3.60%) Azure Certification
4 3 (2.70%) DBS Check
5 1 (0.90%) CompTIA Security+
5 1 (0.90%) ITIL Certification
5 1 (0.90%) Microsoft Certification
5 1 (0.90%) Network+ Certification
Quality Assurance & Compliance
1 6 (5.41%) SLA
2 5 (4.50%) Cyber Essentials
2 5 (4.50%) ISO/IEC 27001
3 1 (0.90%) Cyber Essentials PLUS
System Software
1 55 (49.55%) Active Directory
2 6 (5.41%) VMware Infrastructure
3 5 (4.50%) Virtual Desktop
4 2 (1.80%) Hyper-V
5 1 (0.90%) Virtual Machines
Systems Management
1 18 (16.22%) Jamf Pro
2 13 (11.71%) Microsoft Intune
3 9 (8.11%) SCCM
4 4 (3.60%) AirWatch
4 4 (3.60%) PaperCut
5 1 (0.90%) MobiControl
5 1 (0.90%) Single Sign-On
Vendors
1 61 (54.95%) Microsoft
2 15 (13.51%) iManage
3 12 (10.81%) ServiceNow
4 10 (9.01%) Citrix
4 10 (9.01%) VMware
5 8 (7.21%) Cisco
6 7 (6.31%) Meraki
7 6 (5.41%) Apple
8 4 (3.60%) BT
8 4 (3.60%) Canon
8 4 (3.60%) Salesforce
8 4 (3.60%) Veeam
9 3 (2.70%) Adobe
9 3 (2.70%) HP
10 2 (1.80%) Alteryx
10 2 (1.80%) Bloomberg
10 2 (1.80%) Dell
10 2 (1.80%) Google
10 2 (1.80%) Intapp
11 1 (0.90%) Darktrace