ITSM Jobs in London

IT Service Management (ITSM)
England > London

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 17 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
17 May 2024
Same period 2023 Same period 2022
Rank 157 234 361
Rank change year-on-year +77 +127 -11
Permanent jobs citing ITSM 471 530 737
As % of all permanent jobs advertised in London 1.99% 1.58% 1.07%
As % of the Processes & Methodologies category 2.19% 1.65% 1.10%
Number of salaries quoted 389 434 520
10th Percentile £31,250 £35,000 £27,000
25th Percentile £41,500 £42,500 £35,563
Median annual salary (50th Percentile) £64,500 £62,000 £52,500
Median % change year-on-year +4.03% +18.10% -16.00%
75th Percentile £80,000 £88,750 £72,500
90th Percentile £95,000 £93,750 £85,125
England median annual salary £50,000 £50,700 £49,250
% change year-on-year -1.38% +2.94% -1.50%

All Process and Methodology Skills
London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 21,520 32,059 66,908
As % of all permanent jobs advertised in London 90.99% 95.35% 97.00%
Number of salaries quoted 15,899 23,123 34,077
10th Percentile £37,500 £43,180 £42,500
25th Percentile £51,500 £55,000 £53,750
Median annual salary (50th Percentile) £70,073 £75,000 £70,000
Median % change year-on-year -6.57% +7.14% -
75th Percentile £95,000 £95,000 £92,500
90th Percentile £115,000 £115,000 £111,250
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Salary Trend in London

3-month moving average salary quoted in jobs citing ITSM in London.

Salary trend for ITSM in London

ITSM
Salary Histogram in London

Salary distribution for jobs citing ITSM in London over the 6 months to 17 May 2024.

Salary histogram for ITSM in London

ITSM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the London region over the 6 months to 17 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +74 107 £67,500 +50.00% 12
South London -3 17 £43,000 -4.44% 2
West London -15 9 £65,000 +91.18% 4
East London +19 1 £33,500 -63.13% 2
ITSM
England

ITSM
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (8.92%) Microsoft Exchange
1 42 (8.92%) SharePoint
2 6 (1.27%) IBM Notes
3 3 (0.64%) Skype for Business
4 2 (0.42%) CMS
4 2 (0.42%) SAS
4 2 (0.42%) SharePoint Server
Applications
1 78 (16.56%) Microsoft Office
2 15 (3.18%) Microsoft Excel
3 7 (1.49%) Microsoft PowerPoint
Business Applications
1 39 (8.28%) Remedy ITSM
2 11 (2.34%) Dynamics CRM
2 11 (2.34%) Elite 3E
3 8 (1.70%) PlanetPress Connect
4 4 (0.85%) Carpe Diem
4 4 (0.85%) Sparx Enterprise Architect
5 2 (0.42%) Oracle EBS
6 1 (0.21%) HFM
6 1 (0.21%) SAP ERP
Cloud Services
1 104 (22.08%) Microsoft 365
2 91 (19.32%) Azure
3 34 (7.22%) SaaS
4 33 (7.01%) Entra ID
5 17 (3.61%) PaaS
6 16 (3.40%) OneDrive
7 15 (3.18%) IaaS
8 13 (2.76%) Power Platform
9 12 (2.55%) AWS
10 11 (2.34%) Mimecast
11 9 (1.91%) Azure Monitor
12 7 (1.49%) Azure DevOps
12 7 (1.49%) Azure Storage
13 6 (1.27%) Power Automate
14 5 (1.06%) GCP
15 4 (0.85%) Serverless
15 4 (0.85%) WhatsApp
16 3 (0.64%) Cloud Computing
16 3 (0.64%) Datadog
16 3 (0.64%) Google Workspace
Communications & Networking
1 27 (5.73%) TCP/IP
2 26 (5.52%) DNS
3 25 (5.31%) DHCP
3 25 (5.31%) Firewall
4 24 (5.10%) VPN
5 14 (2.97%) Wi-Fi
6 11 (2.34%) Skype
7 9 (1.91%) LAN
8 8 (1.70%) SSL
8 8 (1.70%) WAN
9 6 (1.27%) Network Security
9 6 (1.27%) SAN
9 6 (1.27%) VoIP
10 5 (1.06%) Remote Desktop
11 3 (0.64%) Cisco Firepower
11 3 (0.64%) SMTP
11 3 (0.64%) SSH
11 3 (0.64%) VLAN
11 3 (0.64%) Wireless
12 2 (0.42%) Cisco IOS
Database & Business Intelligence
1 25 (5.31%) SQL Server
2 11 (2.34%) Data Warehouse
3 9 (1.91%) MySQL
3 9 (1.91%) Power BI
4 6 (1.27%) Relational Database
5 4 (0.85%) SQL Server Integration Services
5 4 (0.85%) SQL Server Reporting Services
6 3 (0.64%) Azure SQL Database
7 2 (0.42%) BusinessObjects
7 2 (0.42%) Delta Lake
7 2 (0.42%) Metadata
7 2 (0.42%) MongoDB
7 2 (0.42%) Oracle Database
8 1 (0.21%) Data Lake
8 1 (0.21%) Enterprise Data Warehouse
8 1 (0.21%) Essbase
8 1 (0.21%) OLAP
8 1 (0.21%) Oracle BI EE
8 1 (0.21%) Oracle ODI
8 1 (0.21%) Tableau
Development Applications
1 32 (6.79%) JIRA
2 8 (1.70%) SQL Server Management Studio (SSMS)
3 2 (0.42%) Git
3 2 (0.42%) PowerBuilder
General
1 153 (32.48%) Social Skills
2 117 (24.84%) Finance
3 70 (14.86%) Analytical Skills
4 60 (12.74%) Banking
5 46 (9.77%) Legal
6 38 (8.07%) Law
7 22 (4.67%) Inclusion and Diversity
8 13 (2.76%) Financial Institution
9 12 (2.55%) Public Sector
10 10 (2.12%) Investment Banking
11 9 (1.91%) Presentation Skills
12 8 (1.70%) Retail
13 6 (1.27%) Organisational Skills
14 5 (1.06%) Private Banking
15 3 (0.64%) Front Office
15 3 (0.64%) Influencing Skills
15 3 (0.64%) Telecoms
16 2 (0.42%) Advertising
16 2 (0.42%) Back Office
16 2 (0.42%) Local Government
Job Titles
1 113 (23.99%) Analyst
2 65 (13.80%) Service Manager
3 55 (11.68%) IT Support
4 54 (11.46%) Support Analyst
5 51 (10.83%) IT Manager
6 43 (9.13%) Architect
7 42 (8.92%) Service Analyst
8 36 (7.64%) Service Desk Analyst
9 31 (6.58%) Lead
10 30 (6.37%) Senior
11 29 (6.16%) IT Services Manager
12 28 (5.94%) IT Analyst
13 27 (5.73%) ServiceNow Architect
14 25 (5.31%) Delivery Manager
14 25 (5.31%) Service Delivery Manager
15 21 (4.46%) Consultant
15 21 (4.46%) Developer
15 21 (4.46%) Support Engineer
16 20 (4.25%) Applications Support
17 19 (4.03%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 29 (6.16%) HTML
2 28 (5.94%) Web Services
3 26 (5.52%) XML
4 23 (4.88%) CSS
5 20 (4.25%) AngularJS
6 19 (4.03%) JSON
7 18 (3.82%) LDAP
7 18 (3.82%) SOAP
8 14 (2.97%) Twitter Bootstrap
9 12 (2.55%) REST
10 5 (1.06%) 802.1X
10 5 (1.06%) Ajax
11 3 (0.64%) .NET
11 3 (0.64%) FIX Protocol
12 2 (0.42%) .NET Framework
12 2 (0.42%) Middleware
12 2 (0.42%) PySpark
13 1 (0.21%) ActiveMQ
13 1 (0.21%) ARM Templates
13 1 (0.21%) Lightning Web Components
Miscellaneous
1 46 (9.77%) CMDB
2 30 (6.37%) Management Information System
3 23 (4.88%) Replication
4 15 (3.18%) Data Centre
5 14 (2.97%) Enterprise Software
5 14 (2.97%) Product Ownership
6 11 (2.34%) Hedge funds
6 11 (2.34%) Onboarding
7 10 (2.12%) Legacy Systems
7 10 (2.12%) Video Conferencing
8 9 (1.91%) Linux Command Line
9 8 (1.70%) Smartphone
10 7 (1.49%) iPhone
10 7 (1.49%) Public Cloud
11 6 (1.27%) AS400
11 6 (1.27%) Culture of Ownership
12 5 (1.06%) Self-Motivation
13 4 (0.85%) Analytical Mindset
13 4 (0.85%) Driving Licence
13 4 (0.85%) Reinsurance
Operating Systems
1 145 (30.79%) Windows
2 65 (13.80%) Windows 10
3 32 (6.79%) Windows Server
4 17 (3.61%) Mac OS
4 17 (3.61%) Windows Server 2008
5 16 (3.40%) Apple iOS
5 16 (3.40%) Linux
6 15 (3.18%) Android
7 7 (1.49%) Mac OS X
8 5 (1.06%) Windows 7
9 4 (0.85%) Red Hat Enterprise Linux
10 3 (0.64%) Unix
11 2 (0.42%) Windows Vista
12 1 (0.21%) AIX
12 1 (0.21%) VMS
12 1 (0.21%) Windows Server 2012
12 1 (0.21%) Windows Server 2016
Processes & Methodologies
1 279 (59.24%) Service Management
2 257 (54.56%) ITIL
3 117 (24.84%) Service Delivery
4 77 (16.35%) Customer Service
4 77 (16.35%) Problem-Solving
5 63 (13.38%) Change Management
6 56 (11.89%) Incident Management
7 50 (10.62%) Problem Management
8 41 (8.70%) Agile
9 39 (8.28%) IT Asset Management
10 38 (8.07%) Stakeholder Management
11 36 (7.64%) Cybersecurity
11 36 (7.64%) Project Management
11 36 (7.64%) Service Catalogue
12 34 (7.22%) Roadmaps
13 33 (7.01%) Continuous Improvement
14 31 (6.58%) Mentoring
15 27 (5.73%) Process Improvement
15 27 (5.73%) Project Delivery
16 26 (5.52%) DevOps
Programming Languages
1 36 (7.64%) JavaScript
2 33 (7.01%) PowerShell
3 16 (3.40%) Python
3 16 (3.40%) SQL
4 10 (2.12%) Bash
4 10 (2.12%) RPG
5 6 (1.27%) Perl
5 6 (1.27%) T-SQL
6 2 (0.42%) C#
6 2 (0.42%) Go
6 2 (0.42%) Java
6 2 (0.42%) PL/SQL
6 2 (0.42%) R
Qualifications
1 68 (14.44%) Degree
2 41 (8.70%) ITIL Certification
3 35 (7.43%) Security Cleared
4 28 (5.94%) SC Cleared
5 26 (5.52%) Microsoft Certification
6 18 (3.82%) Computer Science Degree
7 14 (2.97%) MCSA
8 13 (2.76%) CREST Certified
9 12 (2.55%) Azure Certification
10 11 (2.34%) A+ Certification
10 11 (2.34%) ITIL Foundation Certificate
11 6 (1.27%) Cisco Certification
11 6 (1.27%) Master's Degree
11 6 (1.27%) MCDST
12 5 (1.06%) PRINCE2 Certification
13 4 (0.85%) CCNP
13 4 (0.85%) PMI Certification
13 4 (0.85%) PMP
14 3 (0.64%) Network+ Certification
15 2 (0.42%) CCNA
Quality Assurance & Compliance
1 48 (10.19%) SLA
2 10 (2.12%) ISO/IEC 27001
3 5 (1.06%) COBIT
3 5 (1.06%) PMO
4 4 (0.85%) Data Quality
5 3 (0.64%) Accessibility
5 3 (0.64%) GDPR
5 3 (0.64%) PCI DSS
6 2 (0.42%) Cyber Essentials
6 2 (0.42%) Cyber Essentials PLUS
6 2 (0.42%) QA
7 1 (0.21%) ISO 31000
7 1 (0.21%) ITGC
7 1 (0.21%) NCSC
7 1 (0.21%) NIST
7 1 (0.21%) PMBOK
7 1 (0.21%) Sarbanes-Oxley
7 1 (0.21%) SOX 404
System Software
1 121 (25.69%) Active Directory
2 32 (6.79%) VMware Infrastructure
3 13 (2.76%) VMware ESXi
4 10 (2.12%) Firmware
5 9 (1.91%) Virtual Desktop
6 3 (0.64%) Hyper-V
7 2 (0.42%) Docker
7 2 (0.42%) Oracle RAC
7 2 (0.42%) Virtual Machines
8 1 (0.21%) Virtual Servers
8 1 (0.21%) vSphere
8 1 (0.21%) XenApp
Systems Management
1 46 (9.77%) Microsoft Intune
2 31 (6.58%) SCCM
3 14 (2.97%) Single Sign-On
4 10 (2.12%) SCOM
5 7 (1.49%) Jamf Pro
6 5 (1.06%) HP UCMDB
6 5 (1.06%) vCenter Server
7 4 (0.85%) AirWatch
8 3 (0.64%) ITRS Geneos
8 3 (0.64%) Kubernetes
8 3 (0.64%) Nessus
8 3 (0.64%) OpenView
9 2 (0.42%) Data Guard
9 2 (0.42%) Terraform
9 2 (0.42%) WSUS
10 1 (0.21%) Ansible
10 1 (0.21%) McAfee ePO
10 1 (0.21%) Microsoft Clustering
10 1 (0.21%) Symantec Enterprise Vault
10 1 (0.21%) WMI
Vendors
1 160 (33.97%) Microsoft
2 107 (22.72%) ServiceNow
3 47 (9.98%) VMware
4 39 (8.28%) Remedy
5 38 (8.07%) BMC
6 35 (7.43%) Cisco
7 28 (5.94%) HP
8 20 (4.25%) Oracle
9 17 (3.61%) Apple
9 17 (3.61%) Bloomberg
9 17 (3.61%) IBM
10 14 (2.97%) iManage
11 13 (2.76%) FactSet
11 13 (2.76%) MobileIron
11 13 (2.76%) Refinitiv
11 13 (2.76%) Veeam
12 12 (2.55%) Dell
13 10 (2.12%) NetApp
14 8 (1.70%) FNZ
14 8 (1.70%) SAP